Watches2u.com reviews

Watches2u.com reviews

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8.6
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first class service

I have been looking for a particular watch for my partners birthday which was out of stock everywhere I looked in the uk I emailed a number of companies to see if they would be getting it back in stock. The only company to reply to me was watches 2 u I received an email from 'barry' within a couple of hours they had none in stock but were awaiting delivery I then got another email informing me they had made the watch available to order and would send it out as soon as delivery arrived in next few days he also sent me the link. I ordered the watch the day it was delivered to them and the price was a lot lower than anywhere else I had looked and then I was offered an extra 5% off code which worked with no problems!
I recieved confirmation emails and selected free delivery to my surprise my michael kors watch arrived the next day!!it was very well packaged and the watch is stunning it came with all the correct paperwork and keeps time perfectly I cant wait to give it to my partner thank you very much watches2u I will defiantly be using you again and recommending you to friends and family!!
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10/10!!!

After looking around for a specific watch in shops and online I come across watches2u after researching and reading the reviews I went ahead and ordered. Never usually order off websites I don't know off. I went for the Michael Kors Lexington Chronograph all gold watch for my boyfriend for his birthday present. In shops and online everywhere else it was £259, but on this website it was £200.
I ordered the watch on a Sunday night and chose to get the standard delivery as wasn't in much of a rush and don't really wanna pay for postage and package. The watch I had ordered was delivered to on the Tuesday.
I had got two emails on Monday from the company to say they had taken my money, and another to say it had be despatched. I could track and confirm this on the courier website with the tracking number given.
When opening the package it was wrapped in a bag, another bag which was lined with bubble wrap, a gift box and the watch all labelled and protected. As well as the paperwork. After getting the watch out and checking over - all was perfect.
I honestly could not be any happier with the service and watch!!!
Defiantly will be using again and recommending to friends, colleagues and family!!! May start looking at the Jewerally 😊
Cannot fault one single thing!!!
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Beware of the packaging

Good price for the actual product, but seriously disappointed to be supplied a Christmas themed box with item when it is very nearly March. Return and refund available at customers own expense, therefore a costly mistake if packaging matters as much as the contents, which when buying gifts it does. The advert does specify that different packaging will be supplied, but none of the possible tins pictured features Santa!
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Great priced and excellent communication!

I have nothing but good things to say about this company. I found the watch I wanted at a considerably lower price then it is being sold for on the high street. I checked out the reviews for the company having had troubles in the past and know how hard it can be to get a refund when things go wrong. Although there are a few bad reviews I decided to chance it as most of the reviews were positive.

Not only did I get the watch at a discounted price but I purchased it through a cashback website so also have rebate on what I spent of just over £14! When I was ordering I was advised the watch would be delivered by 20th Feb, around 20 days from when I placed the order. That was fine for me as I am not in a hurry.

Payment was processed and within about a week I recieved an email to say it might be 2 days later then expected but if this was a prob I could have a refund. I opted to wait. I received another email today to advise the watch was back in stock and is due to be dispateched.

As there are some comments on here about not getting comm's and delays I wanted to share my experience. Although I haven't actually recieved my watch yet I am completely satisfied with the service and have been kept updated with the progress of my order at every stage and offered a refund if didn't want to wait. What more could I ask for?

To clarify, the expected delivery date was displayed before I completed my purchase, so I knew what to expect.

Nothing can go right every time so i sympathise with people who have had problems but my experience has been exceptional. Will definitely use this company again!
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Exceeded my expectations! Great price and fast delivery

I ordered a ladies Timex watch for my gran as the bracelet on hers was broken. I found exactly the same model for her and the one on Watches2u also had the date which was a bonus. The price was cheaper than what she had paid for her.
I ordered it on a Sunday night and was surprised to receive it so quickly the following Tuesday.
The watch was exactly as described and my gran was very happy.
I recommend this site and would be happy to shop with them again.
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Rubbish service

Ordered a watch for my daughters 18th Birthday, payment taken from my card. Week later noticed only by chance money refunded. I rung watches2u and asked why and was told they couldn't get the watch. I started to asked why no one notified me and was cut off ! Tried to call again but nobody would answer phone. Finally got through to a different person who said he didn't know why I wasn't informed.
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Brilliant, trusty service better than shops on the street.

I was after a Nixon Banks in gun metal + red for my other-half's birthday. Having looked in Nixon shops and tried it on he fell in love with it, but as it is a pricey watch I was umm-ing and hmm-ing. Then I stumbled across this site and like many was VERY wary at spending over £300 online and not seeing the actual watch etc. I even emailed customer services a couple of questions and they replied within two hours, and reassured me. I ordered on Sunday 8th Dec and received it the following Tuesday! (Baring in mind that it was the Christmas run up AND I used basic free delivery) I was delighted, and the watch is perfect, PLUS the shops want at least £50 - £100 more than Watches2U!!
Cannot recommend this site enough and will defiantly use again!!!
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Great Company

Between myself, family and friends, we have won a few times on the Daily Giveaway. First class service all round.
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watches2u.com cant beat them

i got a watch for my wife didnt think it would be here before xmas but it arrived tow days after i orded it the wife was over the moon great company thank you watches 2u.com
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Fantastic Price, Fantastic Delivery highly recommend

Ordered my watch on sunday evening it was £77 cheaper than purchasing in Brighton ( tried it on on saturday) this did include a 10% discount voucher code which I found. Delivered today, received communication via email , i.e order received, payment taken, package on way with a tracking number , I didnt upgrade & pay for the extra quick delivery just the free delivery, so was highly impressed it being delivered within 48 hrs, I would recommend watches2u.
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perfect - couldn't ask for better

After buying a watch in a store I then found it online much cheaper. I found the watch on a few websites and Watches2u was one if them.

I ordered at 8am on Wednesday and had my delivery 2pm on Thursday.

Delivery was tracked by ApC and the watches were brand new, in their boxes!

I couldn't ask for a better service and will consider them for my next purchase!
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Disappointing service, unclear delivery policy, my order notes ignored, refund pending..........

I place an order after checking feefo rating and the website claim that delivery could be made in 24hours.
I ordered online on Friday evening. I needed the watch for Tuesday (birthday gift). The 24 hour delivery option did not appear on the order page. I though it could be a glitch so continued with the order anyway but made sure I completed the comments box clearly stating that I needed the watch for Tuesday 13th and was happy to pay extra if someone could advise (they had my mobile number).
I called at 9am today to check but lines didn't open until 10am. I eventually spoke to Andy at 10.50 (after I received an email saying my payment had been processed) and asked about my order. He said they couldn't guarantee delivery as it was being shipped from Amazon warehouse and may have been sent. I asked for my order to be pulled and my card to be credited and for reassurance that if the order was dispatched for any return postage I incurred would be reimbursed. Andy said he would look into it and call me back. I called back at 11.20 for an update. Andy wasn't too sure what was happening. Eventually the MD, Danny, took my call. I found him to be loud, arrogant and belligerent and he actually told me off for talking over him.
As it stands at the moment they will try and cancel my order. If it is stopped they will credit my payment at some (unconfirmed) point once they get confirmation from Amazon.
If it ships I will have to send it back to them at my cost. Why? According to Danny its because they sent it out at their cost so I should sent it back at my cost.
He doesn't know why the order with a 2 day delivery window was processed when my order comments clearly stated that I needed the watch for Tuesday. He also doesn't seem to care. Not really the best attitude for an MD to have.
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Cheap and very poor service delivery

Ordering was painless and the price exceptionally good. I ordered in (what I thought was) good time for my Son's 21st. Here I am 5 days after my Son's birthday and no watch. The problem was with the delivery system or lack of system. W2U use Amazon logistics and this is where it majorly fell on its face. There is no way to track your parcel - in 2013 that is an archaic service. Despite several long calls by both W2U and myself, we got absolutely nowhere. Amazon - you should be ashamed. They had no idea where the watch was or when (read 'if') it would be delivered. The issue was compounded by those damn useless offshore call centres. Polite but clueless. I was calmly advised to call W2U back and get a refund then reorder! My temptation to explode & swear was pretty high following this suggestion.
I did phone W2U to get a refund but was told I had to firstly reject the order when it arrived and then wait for it to be returned to Amazon! So, to get a refund I had to receive it first!!!! I wanted a refund because I had NOT received it. Just ludicrous customer service and illogical advice. Judging by the current delivery times it would be weeks before I got my money back. When I asked after 8 days where my watch was I was told that it was sent ‘standard delivery’ and basically like it or lump it. I requested next day delivery at point of sale, but it was not available ( no reason given to why). A complete shambles from beginning to, well god knows where the end is. Watches2U are poorly managed outfit with no real control over their stock or delivery. All their stock is held and managed by Amazon – and badly at that. If your motivator is price over service then be my guest; I’d rather pay the extra few £s and go elsewhere.
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Save hassle -do not use them

Twice i have ordered from here and twice it has been dreadful. Their site seemingly doesn't update , so you order and wait for nothing to come. Customer services are dreadful, monotone and very unhelpful. Cheepness always comes at a price.
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Great Value for Money

I recently ordered a watch for my Father In Law, and boy was I surprised by the cheap prices. I compared the price on four other watch websites, of which highlighted just how cheap Watches2U are.

I saved over £50 by buying the watch from them, with Free Delivery too, an absolute quality Watch Retailer with out of this world prices.

I highly recommend them to anyone looking to buy a watch.
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Excellent company

Excellent company. Pleasant discounts, daily prize draw, quality service and attention to customers - all the ingredients of a leading company
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Keep on to success

I have been entering the Daily Giveaway regularly for several months now. I haven't won anything yet, but I live in hope. In my view, a company that has the confidence to give away its products is a company worth doing business with. When I need a new watch (assuming I haven't won one, of course), I will certainly be using this company.
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Great deals and great service

I checked out Wathces2u.com for an 18th birthday gift and I was so surprised at how good they were. The deals they offer are amazing and my order came through really quickly without any hassle. I was worried that they might be a dodgy online company so before I bought I checked them out. It turns out they are an authorised dealer for some of the leading brands which really put my mind at rest.
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Gift voucher that worked x

I received a voucher for £25 and bought my daughter a lovely watch..it was delivered quickly and no fuss, was as described and very pleased with communication too.
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First class company!

I am one of the lucky winners of the daily prize from Watches2U.

I won a £625 Krug Baumen, which is superb.

Excellent web site having a wide range of designer watches at very reasonable prices to suit all pockets, plus very friendly staff when contacted.

Many thanks!!!

Watches2u.com Details

About this company

Watches 2u offer a huge range of genuine designer watches from top brands such as Casio, Timex, Police, Swatch, Rotary, Bulova, Braun, Nixon, Sekonda, DKNY, Guess, Fossil, Technomarine, Nautica and many more. Make huge savings on all brand name and designer watches online. Watches 2u aims to bring our customers the lowest possible UK prices on all ladies, kids and mens watches as well as providing a great customer service.

Visit Watches2u.com

Contact information

Call us on: 02086885748
We live here: PO Box 2041,
CR90 9JW. Croydon
United Kingdom

Category

Watches2u.com is ranked 344 out of 742 in the category Clothes & Fashion

Watches2u.com is ranked 31 out of 48 in the category

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