Ordered my watch on sunday evening it was £77 cheaper than purchasing in Brighton ( tried it on on saturday) this did include a 10% discount voucher code which I found. Delivered today, received communication via email , i.e order received, payment taken, package on way with a tracking number , I didnt upgrade & pay for the extra quick delivery just the free delivery, so was highly impressed it being delivered within 48 hrs, I would recommend watches2u.
After buying a watch in a store I then found it online much cheaper. I found the watch on a few websites and Watches2u was one if them.
I ordered at 8am on Wednesday and had my delivery 2pm on Thursday.
Delivery was tracked by ApC and the watches were brand new, in their boxes!
I couldn't ask for a better service and will consider them for my next purchase!
I place an order after checking feefo rating and the website claim that delivery could be made in 24hours.
I ordered online on Friday evening. I needed the watch for Tuesday (birthday gift). The 24 hour delivery option did not appear on the order page. I though it could be a glitch so continued with the order anyway but made sure I completed the comments box clearly stating that I needed the watch for Tuesday 13th and was happy to pay extra if someone could advise (they had my mobile number).
I called at 9am today to check but lines didn't open until 10am. I eventually spoke to Andy at 10.50 (after I received an email saying my payment had been processed) and asked about my order. He said they couldn't guarantee delivery as it was being shipped from Amazon warehouse and may have been sent. I asked for my order to be pulled and my card to be credited and for reassurance that if the order was dispatched for any return postage I incurred would be reimbursed. Andy said he would look into it and call me back. I called back at 11.20 for an update. Andy wasn't too sure what was happening. Eventually the MD, Danny, took my call. I found him to be loud, arrogant and belligerent and he actually told me off for talking over him.
As it stands at the moment they will try and cancel my order. If it is stopped they will credit my payment at some (unconfirmed) point once they get confirmation from Amazon.
If it ships I will have to send it back to them at my cost. Why? According to Danny its because they sent it out at their cost so I should sent it back at my cost.
He doesn't know why the order with a 2 day delivery window was processed when my order comments clearly stated that I needed the watch for Tuesday. He also doesn't seem to care. Not really the best attitude for an MD to have.
Ordering was painless and the price exceptionally good. I ordered in (what I thought was) good time for my Son's 21st. Here I am 5 days after my Son's birthday and no watch. The problem was with the delivery system or lack of system. W2U use Amazon logistics and this is where it majorly fell on its face. There is no way to track your parcel - in 2013 that is an archaic service. Despite several long calls by both W2U and myself, we got absolutely nowhere. Amazon - you should be ashamed. They had no idea where the watch was or when (read 'if') it would be delivered. The issue was compounded by those damn useless offshore call centres. Polite but clueless. I was calmly advised to call W2U back and get a refund then reorder! My temptation to explode & swear was pretty high following this suggestion.
I did phone W2U to get a refund but was told I had to firstly reject the order when it arrived and then wait for it to be returned to Amazon! So, to get a refund I had to receive it first!!!! I wanted a refund because I had NOT received it. Just ludicrous customer service and illogical advice. Judging by the current delivery times it would be weeks before I got my money back. When I asked after 8 days where my watch was I was told that it was sent ‘standard delivery’ and basically like it or lump it. I requested next day delivery at point of sale, but it was not available ( no reason given to why). A complete shambles from beginning to, well god knows where the end is. Watches2U are poorly managed outfit with no real control over their stock or delivery. All their stock is held and managed by Amazon – and badly at that. If your motivator is price over service then be my guest; I’d rather pay the extra few £s and go elsewhere.
Twice i have ordered from here and twice it has been dreadful. Their site seemingly doesn't update , so you order and wait for nothing to come. Customer services are dreadful, monotone and very unhelpful. Cheepness always comes at a price.
Steve Mack found this review useful
I recently ordered a watch for my Father In Law, and boy was I surprised by the cheap prices. I compared the price on four other watch websites, of which highlighted just how cheap Watches2U are.
I saved over £50 by buying the watch from them, with Free Delivery too, an absolute quality Watch Retailer with out of this world prices.
I highly recommend them to anyone looking to buy a watch.
I have been entering the Daily Giveaway regularly for several months now. I haven't won anything yet, but I live in hope. In my view, a company that has the confidence to give away its products is a company worth doing business with. When I need a new watch (assuming I haven't won one, of course), I will certainly be using this company.
I checked out Wathces2u.com for an 18th birthday gift and I was so surprised at how good they were. The deals they offer are amazing and my order came through really quickly without any hassle. I was worried that they might be a dodgy online company so before I bought I checked them out. It turns out they are an authorised dealer for some of the leading brands which really put my mind at rest.
I am one of the lucky winners of the daily prize from Watches2U.
I won a £625 Krug Baumen, which is superb.
Excellent web site having a wide range of designer watches at very reasonable prices to suit all pockets, plus very friendly staff when contacted.
As a double winner of the daily giveaway I can assure you that there is nothing false about Watches2u. Both prizes were delivered promptly in secure packaging and I was delighted with the quality of each item. Nothing is too much trouble for M.D. Darren Hitch and his magnificent back up team. I have no hesitation in recommending Watches2u to all who respect quality and good service.
Danny Noble - Huddersfield
Trusted company that provides excellent service,choice and a fab monthly giveaway!
I bought my Baby G from watches2u and found them fantastic. The site was easy to get navigate and there was plenty of choice. I found the watch that I wanted at almost half the price that I had seen it for in my local jewellers. I had excellent communications from watches 2u and was updated throughout the transaction. I would definately use again and no hesitation in recommending them.
I won a watch from Watches2u and could not fault their service. From the moment I acknowledged the win I was treated as a valued customer. I was sent an almost immediate email advising the prize would be dispatch during the next working day, a further email a few hours later advising of dispatch and that the watch was sent recorded delivery and would require a signature. The very next day I received the watch, very professionally packed and in perfect condition. If they are this good when you have not paid a penny towards the watch they must be an excellent company to actually buy from and I would recommend them very highly to anyone who wants a top quality watch.
I check out Watches 2U every single day. It's a great site with excellent deals. Keeping my eyes open for a great deal for a 21st birthday present.
I was naturally sceptical about this outfit, I mean, who actually gives away their product !!
I had been looking at their website for a long time, and decided that I would enter the prize giveaway, as they say, the proof of the pudding etc.
So, I actually won a watch, not only that, but I was informed right at Christmas time, and would you believe, it was the Skagen I had drooled over many times.
Talk about a Christmas pressie !!!
I love their site, and almost every day I 'window-shop' at all the huge range of super watches.
I am glad that they are donating to charity, proves my point that they are a really great company, and I can no recommend them highly enough, great work guys.
Terry Jay Cooper, Northampton
thanks so much, now came the clock won, molt is nice, it's great, you were very fast in delivery, from England to Italy in just 3 days!!! is a beautiful valentine's gift for my husband!!! I recommend to all my friends
This site has a great selection of watches from the cheap and cheerful to classic style; it has many fashion brands and well-known manufacturers of quality watches at very competitive prices. don't waste time searching around, this site is bound to have something you like.
This is a genuine company with a daily giveaway which in my opinion is un rivelled by any other company on the social netwok
now they are supporting MENCAP and they have my full support too
i also DID win one of thier splendid watches back in march last year
To reply as a company, please log in to your business account.