Firstly I wanted thank Kieran for a lovely and friendly customer service. He made sure that I was looked after till the very end of transaction. For me the customer service is extremely important so i must highlight this will be the main reason for me to come back to watchfinder (..that is if I will be again on a hunt for another watch :) ...) Kieran made me feel very comfortable and confident so I made up my mind on rolex within hours really, as the first impression on the phone was perfect. When I saw the watch, it looked exactly as pictures on the website. Lovely showroom, friendly helpful stuff. After all you can buy similar / same watches somewhere else, but what counts and what you will remember years after, is the whole experience and people who you buy from. Warm regards
Thanking you once again
ohh, nearly forgot....the watch is absolutely amazing! :)
I was a little optimistic at first dealing with Watchfinder, due to never dealing with this company before & as I also had to send 3 of my most prized possession's ( offering a very good part ex deal ) to a company/person I didn't know + who are 200 miles away from my home, but went with my gut feeling & trusted Mr Tom Holland from Watchfinder who asked me to do this so we could seal the deal.
I would publically like to thank Tom for his professional assistance throughout my purchase, from the initial contact with him, to sealing the deal, then receiving my new fantastic Rolex Yacht-Master II this morning, All done & finished within 48 Hours of first contact. Amazing Company to deal with, professional & very highly recommended, & now from this personal experience Watchfinder have gained a new customer that will defiantly return again.
Its been an absolute please.
Sure I will speak to you soon Tom for my next purchase :)
Service was excellent from the start - no hard sell, and honest discussions about what I wanted.
Product arrived in absolutely immaculate condition, despite being ten years old. Astounded by the quality.
Breitling verified watch instantly, and I would not hesitate to use this company again to buy a watch from.
Great service from the start, very informative sales guy ( Terry). No pressure selling,just good advice and an honest service. Very handy for me as there HQ is in Maidstone so no need for there delivery service. Very happy indeed
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This is the second watch that I have purchased from watchfinder and I am as happy with their service this time around just as I was the first time. I will certainly be using Watchfinder again and again.
Wanted to get a new watch for my wife. Found the one she wanted at a good price. Got a trade in on my old watch and a better price for watch I was buying. Everything was very smooth and easy. No hassles. The watch turned up with everything as it should. Have had follow up emails checking everything is good. I will certainly be speaking with watchfinder again when I am ready to upgrade my watch.
This was the third time I'd used Watchfinder to purchase a watch and again excellent service provided from start to finish. From the enquiry late on Monday night, to a call first thing Tuesday morning. Then having the watch delivered later that week. The Omega was exactly how it was describe by Watchfinder and it's great to use a trusted service. Great job!
I was sceptical about buying a pre-owned prestige watch but Watchfinder was an amazing find. No-one wants to risk buying a fake so most online auction sites and
classified were ruled out straight away. I found Watchfinder on a google search, and was very impressed with the choice and the price. Flexible payments also helped me decide to buy, and once i placed the order, which was so easy, the watch arrived a day later at a time to suit me. The presentation was stunning, with the box well protected from any damage during transit, the watch was equally stunning for its age and in pristine condition. The small touches like the cleaning cloth and the warranty card just added the final polish!!
This has been a great experience, and my son is over the moon with his watch...
Thank you so much...
I bought a beautiful Breitling Avenger Skyland which I thought was amazing until my wife decided that the big black watch didn't quite suit me !! I called Terry at Watchfinder who immediately told me that it was no problem and to send it back upon which they would refund my purchase. I didn't want a refund, but to buy a Chrono Galactic with a white face and brown leather strap - I sent the watch back and within 2 days had my new one (with a small price adjustment)
Fantastic !!! .... and so glad the missus told me to change - it's truly a great watch and I love it
Great service, nice people and fantastic products too...
No hesitation to recommend and to use again
I have used watchfinder a number of times and now recommend to anyone wanting to sell or trade watches.
The IWC watch I traded was in A1 condition and despatched promptly.
I will. deal again
These guys were great the watch I bought was serviced and prepared, and even the smallest query the sorted out quickly... Their selection is huge and I really don't know if a new purchase is a good idea when you can chose an unusual gem here!
I would just like to say thank you to everyone at Watchdinders for their fantastic service; the site has a excellent selection of watches and the team were more than happy to help me ith anything, which made buying the watch easy and fast. I will definatly be buying from you guys again!!
I had been looking at purchasing an Omega Planet Ocean for some time, having owned several Tags.
Buying online creates its own problems with is the watch genuine and if it is, has it been stolen? With Watchfinder.co.uk not only do they have an online store but they also have a bricks and mortar store right in the heart of the city of London where you can view your chosen watch and check it out prior to purchase. Their thorough checks prior to them selling the watch mean you can buy in complete confidence alleviating any of the above problems
The Omega I purchased was exactly as described online, in condition and with all relevant documents and case. I put down a deposit and visited the store the very next day where my watch was waiting for me. Simon who served me has been in the industry a very long time and was very helpful and knowledgeable. He was not pushy at all and let me take my time in making sure I was happy with the watch. He then adjusted the strap on site himself removing several links which is quite an art in itself. You would not know the watch was not brand new and I saved over £1200 off the retail price.
I'm now looking at purchasing another watch for my partner and would definitely use Simon again. I have since been back to Simon where he put one of the links back in as strap was too tight and this again was done without issue.
I am so impressed by the exceptionally high level of service and care I have received over my recent purchase ( of a Cartier watch). The bracelet was initially too small but having discussed the problem with Watchfindes, the watch was returned to them and extra links inserted at no further cost to me !. At all stages I was kept absolutely up to date with the progress of the alterations. The level of customer care is stunning. I am now the very happy owner of a very beautiful watch, bought at an exceptionally good price that fits my wrist perfectly.
I am a very happy and satisfied customer!. Thank you.
I have bought previously through Watchfinder and must have been impressed as I am back again. The web site makes it easy to get excited and start planning the next parts of any watch collection.
The service from Watchfinder, in particular from Katie and Tom was fabulous, agreed a deal for two as a package on Tuesday (thanks Tom, you did me a super deal for a pair) and it is now Friday and we are wearing them!
Lot`s of help in getting them sent to my office under plain packaging and calls and e-mails to tell me exactly when they would be received.
many thanks, I will be back soon to scratch the next itch!!
Like many watch enthusiasts I buy and sell watches frequently. Most watches in my collection are easy to pass on but some are a bit less desirable. I did an internet search for those wishing to buy a Ullysse Nardin Maxi Marine and came across Watchfinder. I received a low indicative purchase price but thought I might as well move the watch on because I never use it.
I sent the watch off to Watchfinder and despite proof that it was delivered and received by the intended recipient I didn't receive an email "immediately" as promised to inform me the watch was with the company. I chased and only as a result of that received an email telling me the piece was with the "testing department".
The Company's terms and conditions state that a watch offered for sale will be tested but the terms are silent regarding the test period or what tests will be carried out. Even when I asked a member of staff today what tests were being carried out I was given an equivocal answer i.e. a "full test"; whatever that might actually mean.
24 hours later I called the company and was told the testing process takes 48 hours. 24 hours later, and 48 hours after delivery of my watch to Watchfinder I called again and was given deliberately non-committal answers to my questions i.e. you should get an offer today or maybe Monday etc. (I called on a Friday 29 11 2013)
I pointed out that not only had the company not contacted me it hadn't even responded to my email enquiry regarding a service for a Rolex Submariner, which I was verbally told by a member of Watchfinder staff could be done in-house but that I had to send the details of the watch I need to be serviced.
I told the staff member I was speaking to that I was forming a dim view of Watchfinder and that I wanted my property returned to me. I am now wondering if it will arrive.
I have done business with watch dealers for years in pursuit of my hobby and there are good ones and bad ones, and I know that I believe Watchfinder to be a bad one.
I wanted a Breitling Cockpit wristwatch and searched the web. Found exactly the right one on the Watchfinder web-site. Spoke with their salesman Keiran who was more than helpful and answered all of my questions. As a result I purchased the watch. It arrived via special delivery Royal Mail ( free ) at 11am the next morning.
Thrilled with the watch - used but the watch, paperwork and packaging - all excellent - like new. Very pleased with the watch and the service received.
I've dealt with historically and they were an OK company but I think over the past few years they have gone downhill, not sure if a change of Management or other factors but my experience is that I would not deal with again.
Every excuse under the sun to talk down the price when buying, do a Google search and make up your own mind, for me, I stay well clear, there are better dealers out there.
Mind, judging by the other reviews and the consistent 5 star rating I am sure if Carlsberg did watches then it would be based on this organisation. It's unbelievable brilliant......
I was properly "miffed" when the date function on my Breitling Super Avenger Blacksteel stopped working, particularly as I had only bought the watch in August. This was my 4th watch from Watchfinder (I'm a bit of an addict!) and I'd never had any problems in the past. Still, I envisaged a long drawn out affair with me undoubtedly having to dig deep into my pocket.
I couldn't have been more wrong. One email from me and the special delivery postage paid, insured, returns box was on my doormat within 24 hours. Within the next 24 hours I received an email tell me that all was well and my watch was off for inspection. Over the next few days I received an email at every stage of the process until, a week after my initial enquiry my watch was back on my wrist, better still NO CHARGE.
Outstanding and very impressive. That from and old cynic who isn't easily impressed these days. Well done to you all.
I received efficient and prompt service to my enquiry to trade in one of my watches for a watch from Watchfinder. An email exchange quickly agreed the trade in value of my watch and clarified the condition of the watch which I wanted to purchase. The watch was received by Royal Mail on the time and date specified. In this case the watch had been just been serviced by the manufacturer and was therefore in perfect condition and came with the service invoice and associated manufacturers warranty. I am very happy with my new purchase.
I had been thinking about buying a new watch for months and was told by a friend to consider a vintage model from WatchFinder. The site was easy to use and I quickly found what I was looking for (im a TAG man) and bought a Kirium on Saturday evening. By Monday I had a short call from Katie from Dispatch talking me through the process of what happens next and that the watch could be delivered to my office, nothing was a problem and everything was done very professionally. The next day the watch arrived - which looks brand new by the way and fabulous, but was a little on the small size - this happens to me a lot when you have rugby player arms and totally my fault. So back to Katie to see what could be done.
Within minutes Natalie from WatchFinder Customer Service had been in touch and 2 spare links were on their way to me, no fuss and absolutely no bother.
Now I buy a lot on line due to the fact I travel constantly and don't have time to really shop, so when I come across EXCEPTIONAL customer service I always feel it needs to be recognised. So thank you Katie and Natalie for making this all both painless and a joy - I will be back and so will my friends
I would recommend Watchfinder to anyone, and will be buying again with them very soon! Order was placed late afternoon and arrived the very next day looking just as the picture did!
The service was excellent, the sales staff very knowledgeable and they are happy to give you as much time as you want to see and try as many watches until you are satisfied that you have found the right one.
I have recently been in touch with Tom Holland and through his support purchased a Breitling watch.
Tom is an outstanding, high end customer service representative, that offers very high standard excellent quality customer service. Tom went above and beyond to assist myself. I admire his honestly about the product and all his support throughout my purchase. Tom is a very professional asset to the Watchfinder, I will definitely come back to him. I work within the celebrity industry and indeed I will put Tom forward for any potential Buyers.
I have visited the WF&Co boutique 2 times to have a look and try some watches. The second time I came away with the watch I have been wanting for years. Michael dealt with the whole process very efficiently and courteously.
I am confident buying from here as I have been watching their website and e-mails for a long time now, and getting a full warranty on a refurbished watch is a must when spending a lot of money.
I never usually write reviews but I feel I need to as I am so happy with the service I recieved and the watch I purchased.
I had been serching for the tw steel watch for awhile now and found it on this site. I had never spent so much over the internet without seeing the item first so was very nervous about purchasing from the site.
I called first and spoke to a guy called keiron, all my worrys went out the window, he said that its completely safe and that they were a reputable company and I would recieve the watch the next day and if I wasnt happy I could have a refund with no fuss.
I ordered the watch and like he said it arrived the next day.....and.....wow what a stunning watch and well packed, im extremely happy with the services and most of all the watch.
Many thanks watchfinder for a professional experience and an amazing watch, I will be sure to save you in my favourites.
I purchased my 9 year old Rolex Datejust in stainless steel and received it 2 days later because it had to be checked, serviced and polished.
When I opened the box I was amazed at the condition, it was like new and I was delighted.
I would definately use this company again probably very soon.
Thanks from one very satisfied customer.
After completing many commission sales through Kieran at Watchfinder i thought it time to write on the regular service i recieve.
Kieran has always dealt with my enquiries in the most professional manner. On each sale all aspects have gone very smoothly with final payment coming in the agreed time.
He has always provided a polite and top rate service and tried his hardest to broker the best deal either through a third party or directly with Watchfinder as in the last instance.
Also i visited recently Watchfinders' impressive store in The Royal Exchange,being treated once again in a very professional but not pompus way.
I will definitely continue using Kieran and Watchfinder as my source of selling watches in the future.
I would like to share my opinion with you.
I decided to buy a kind of a RADO watch.Then I had look at internet and found my RADO watch in Watchfinder's page.I made up my mind to call them at once.I got in touch with Mr. Tom Holland.He was very kind and sent me all steps and details which I should go to buy this watch.
I would like to say that I had luck to find watchfinder because I've already had the watch I wanted.
In fact I am very happy with my watch now!
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