Reply from Watchfinder
[REPLY]
- Reviews (1,498)
- Nick P
- 1 Review
Few businesses under promise and over deliver these days!
Two watches purchased this year and there will be more shortly, for other members of my family. Both pieces were resplendent and overwhelmingly immaculate. A vast amount of effort obviously goes into the refurbishment process which makes these watches virtually indistinguishable from new. If they don't have what I want the next time around then "Watchfinder" can source it for me, they have my trust and future custom secured. Great service well done and thank you.
- George Reader
- 1 Review
Absolutely fantastic and Thank You for Excellent Customer Service
I have just purchased a £20,000 Rolex Daytona from Watchfinder all thanks to Terry Root.
I initially contacted Watchfinder to discuss the potential purchase of the Rolex Daytona however I decided to place the order with Mappin & Webb. Subsequently as a result of Terry Root's energy, vision, passion, commitment not to forget his excellent customer service skills which incidentally surpassed all my expectations converted the sale of the watch from Terry at Watchfinder.
The watch is absolutely fantastic and stunning to say the least and just as Terry described it.
A great big thank you to Terry for all his support, assistance and patience with the sale of the watch which was greatly appreciated.
I will most certainly recommend Terry at Watchfinder to family and friends for excellent customer service which was over and above all my expectations.
I will contact Terry at Watchfinder in the future when I am in a position to add another watch to my collection.
- Andres Ramirez
- 1 Review
Friendly and very professional staff
Oliver Wilson was very friendly and his watchmaking knowledge is excellent.
I will buy again from The Watchfinder.
100% Recommended!!!
The Royal Exchange boutique is one of the best in town.
- brian sproston
- 2 Reviews
very very good!!!
the watch i got was ok of stock but i still got the watch within a week! very good service
- Matt Erratt
- 1 Review
Watchfinder........The premier watch finding & supplying company that delivers the best in watches, to its customers at exceptional prices with the greatest personal service as part of the package..!
Having contacted Watchfinder.co.uk via the telephone, enquiring about a watch that was displayed on their website, I was directed to Terry, who was really great in giving me full details about the watch that I was interested in and answering my many questions etc.
At all stages of the telephone conversation with Terry I was made to feel really special, I felt like a long lost friend or a returning repeat customer, even though this was my first interaction with Watchfinder and Terry in particular.
The service I received was second to none, being kept informed at all stages of my purchase of what was happening, even a direct phone call later that day informing me that my watch had been dispatched and would be with me the following day.......A very personal touch which was greatly appreciated...!
Would I recommend Watchfinder to others, the answer is a big YES..!
Well done, keep up the great service.
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- Kasper Piggybank Christiansen
- Copenhagen, DK
- 3 Reviews
Quick, Professional, Excellent Customer Service
Found the watch I wanted with almost a 50% discount. Paid. Received an update within 24hours that my watch was undergoing refurbishment/quality control and would be shipped asap. 2 days later I received my tracking details. 4 days later (today) I have received my Tag Heuer Aquaracer in mint condition with papers and everything.
Thank you Watchfinder! Definitely not my last purchase with you :-)
- mentioned
- 1 Review
A truly professional service , with a personal touch
Once I had decided on the watch I wanted I did my research , checked all the places that were selling this type of watch , but always ended up back at watchfinder
I have now bought several watches off them over ten years and always been impressed with the watch and the staff I speak to
Tom Holland started and finished my whole transaction
- Mark
- 2 Reviews
A very professional company that really do know their watches. First Class
Found Watchfinder very patient and understanding as the purchase of a Panerai Power Reserve was a big investment for me.
The watch turned up as advertised, looking fantastic.
Unfortunately part of the quick changing tool was missing, but I have asked Watchfinder to send me a replacement. Watch this space?
- Danny Jackson
- 1 Review
A Fantastic deal and a flawless watch!!
Terry was easy to deal with and the deal for the Bremont was better than expected.
I seem to have bought the perfect chronometer as in 24hrs it has neither lost or gained even a second!!!!
I am very happy with the decision to deal with watchfinder and will be back soon for a Panerai!!!!
Thanks again to Terry.
- jamesas
- 3 Reviews
excellent service, competitive pricing, swift delivery = satisfied customer
I purchased a product from Kieran at Watchfinder who was very helpful and informative throughout the sales and delivery process. The product is exactly as described and I would happily buy another watch from them.
- Nigel Gregory
- 1 Review
First class service and product
Dealt with promptly and professionally by Terry.
Aware of product and stock, the watch and service delivered all I was promised , would recommend and use again.
Thank you
- Heather
- 2 Reviews
Chuffed to bits
I have been after an IWC Pilot for some time and then this one came along and it's everything I wanted, and Watchfinder were a pleasure to deal with.
- david spence
- 1 Review
quality watch . quality service
bought a rolex from watch finder. i was very apprehensive spending a large amount on a watch from a company on the internet, i hadn't seen the watch so only had their word on the condition, it was a present so i was anxious it was as described. posting was delayed due to the watch needing servicing. i became more anxious but was kept informed by telephone. when it arrived i was absolutely thrilled at the pristine condition. i know it"s difficult to trust company"s on the net but i would recommend watch finder to anyone.the watch was a good price and exeptional condition and they were very helpfull and very honest at all times.
- Salman Hydrie
- 1 Review
Watch for a Watch at Watchfinders !
Since I get regular updates at the Watchfinders update on my mail, I was just browzing through, and I found a watch that I was looking for, I got in touch with Kieran, Sales adviser at Watchfinder, the rest was just as if everything just fell into its right place, I was advised that he has negotiated a part exchange with the watch that I had, and got a very good deal for the watch that I wanted, I am now wearing the watch , and very happy with it, and more so with the service that I got from WF, I am sure to recommend WF to all my friends.
Best Wishes ,
Salman Hydrie.
- Jesper Greve
- 1 Review
Bought a Tag Heuer from Tom Holland, very proffecional and very helpfull
Bought a Tag Heuer, after speaking with Tom Holland from Watchfinder, very helpful and professional.
My first buy in a foreign country so a little afraid about the money transfer and so on, but again the company is 100% reliable, everything was as promised, and the watch was even in better condition than described
- Jp robyns, Brussels
- 1 Review
Satisfaction + Wow
WF has the credentials on Chrono24 : a real company, a physical address, a website, good marks on Chrono24. For my purchase, good info and good´pics of the actual watch were
available, plus quick response to my questions. Finally, no disappointment when opening the box, but a wow. This was not a watch with scratches or nicks or dents. It looked in very good shape. Good job. :)
- P.S.P
- 1 Review
Very happy with the watch, very good customer service
Would highly recommend Watchfinder for its quality of service.
- Matt
- 1 Review
Great service, and full of knowledge.
Saw Oliver and Simon at the Royal Exchange branch, and they couldn't have been better. Straightforward, honest advice - but detail and in-depth knowledge when you want it.
Can't fault my experience. Delighted with my watch and will definitely be back, as well as recommending to friends and colleagues.
Keep up the good work fellas.
- Chris
- 1 Review
Very good customer service, knowledgable, well priced and patient!
Went in to WF&Co in Royal Exchange 2 weeks ago planning to swap my Montblanc for another 2nd hand one I had reserved. I was met by Oliver Wilson when I got there who was very friendly, clearly knew his stuff and spent some time understanding what I wanted. I had a change of heart mid way through the sale, I ended up keeping mine and buying a new Tag Carrera Speed at a fair discount. No fuss, no pressure - just a decent saving and a shiny new watch! Wouldn't hesitate to recommend these guys - genuinely first rate.
- Robert
- 4 Reviews
Thrilled with the service & the watch!
Hi
Just a short note to say that I am really pleased with my Tag Monaco. The whole experience with Watchfinders has been first class. Rapid despatch & excellent communication. The item is perfect, as is the box and associated documentation. I will never buy new again!
- Matthew
- 1 Review
Great watches,great service.
I part exchanged my rolex gmt II and was offered a good price for it and a small discount on the watch I purchased.
It was a bit nerve racking posting my watch and waiting for it to arrive at Watchfinder. Other than that it was a pleasant easy transaction. I would recommend Watchfinder to anyone, a great way to upgrade your watch.
- Steve
- 1 Review
Oliver Wilson - Perfect Customer Service!
I set out on a Friday afternoon to WF&Co in The Royal Exchange looking to PArt Exchange my Rolex Submariner for a Rolex Sea Dweller. I was greeted warmly upon entering the shop and from that moment onwards was given great attention and service by a very pleasant chap by the name of Oliver Wilson. The outcome was a trade and purchase of a Sea Dweller attached to my wrist as I sauntered off into the setting summer sun.
I want to say that I would highly recommend WF&Co to anyone seeking to receive professional and knowledgeable service.
Thanks again!
- Greg
- 1 Review
Amazing service !
These guys know their watches and they certainly know how to look after the customers. Couldn't be faulted on anything.
- John Hewitt
- 1 Review
The place to buy a watch from a company you can trust :)
My wife has asked me to find a watch she can give me for my 30th, so after looking around everywhere I came across "Watchfinder".
I got chatting to a really nice guy called Terry Root from Watchfinder and he helped me to find the right watch and didn't puch at all. In fact when I said yes to the watch he said he would take some more pictures with his iPhone and email them to me to I really know that was the right watch.
I'm now the proud owner of a lovely Rolex DateJust.
If your looking for a watch, look no further than Watchfinder.
A* x 100,000,000.
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- Gary Spencer
- 1 Review
A highly professional and friendly organisation that provide fantastic services for many top brand watches
I recently bought a Maurice Lacroix watch from Watch Finder. I found the staff extremely knowledgeable and helpful. They have a great range of watches to choose from and if they do not have what you want there is a very good chance they will be able to source it for you. If you are after any type of watch be it new and old I highly recommend using their services. I know where I will be going to buy my next watch thats for sure.
- John Henderson
- 1 Review
Excellent and knowledgeable service
Bought a Rolex, finally. The advice and service I received from Michael Hagon at the City shop was both knowledgeable and professional.
It was a pleasure shopping at Watchfinder.
- Chris
- 1 Review
Professional and prompt service
Excellent service from Kieran. Good communication and the watch arrived just as requested, in superb condition. Would thoroughly recommend.
- John D
- 1 Review
The service I wanted!
They did exactly what I wanted. They were professional, courteous, did exactly what they said they were going to do and my watch was delivered as promised. It was nicely packaged and exactly as described. Based on my experience I would definitely recommend them.
- Denise
- 1 Review
Brilliant service
The whole process of buying the watch I wanted was efficient and easy. The staff were extremely helpful and accommodating
- nege
- 1 Review
fantastic service. great products
These guys are fantastic. The people who you speak to over the net are very good and knowledgeable. .... giving truthful and honest advice. The products are great and presented very well.
- Trevor
- 1 Review
Ask for Tom, he knows his stuff.
Had a pleasing experience this morning buying my new watch, I part exchanged an older watch against a new shiney one. The transaction was quick , the price was reasonable and Tom talked me through the workings of my new timepiece.The desciption on line matched the watch I purchased . Very happy.
- Frank MacDonald
- 1 Review
It,s they only place to go to buy with confident,s ...why it,s my 3rd watch......
Hi.....
Well bought my 2013 midsize Rolex yacht master my 3rd Rolex from you in 3 years
that must tell you some thing.
But each time they get better and better the watch,s... you phone up and the staff are
friendly and helpful .
And when you go to view they are so nice with watch,s of quality at a fair price
i saved £1900.00.
Once again thank you watch finders and look forward to dealing with you again.
Kind Regards Frank MacDonald
- Darren
- 1 Review
Excellent service from knowledgeable staff
Having just purchased a Rolex Sea-Dweller from watchfinder I was very impressed with the selection of fantastic watches they carried in stock. Oliver was first class in assisting my deliberations. Will buy from them again.
- Arto Pajala
- 2 Reviews
Perfect service. Would recommend!
I purshaced a Breitling Chronomat Evolution and everything went perfectly. Fast response to my enquiry and very fast shipping. Watch it self is very beautiful and in perfect condition as expected.
Big thank you to Watchfinder and to Terry
- Jonathon Duffield
- 2 Reviews
Exceeded my expectations. Faultless.
I was intially very cautious about buying a watch from an internet retailer as without seeing it, you have to trust that it will be in the condition described by your sales advisor. Whilst browisng on the watchfinder website a small tab opened enticing me to talk with someone interactively in a chat room. I took up this option, having never done it before and was greeted by Tom Holland who was fanatstic to deal with. He took me from being someone who was interested in buying a new watch to someone who had bought a Rolex Submariner, in no time at all. He was courteous, clear and understanding with all my questions and requests and reassured me that the watch would be excellent. The fact that you are in a chat room, took away any pressure you can sometimes feel when dealing directly with a salesman and I was never pressured into buying the watch but was given friendly advice about choosing the correct watch within my budget, all in the comfort of my home.
Although Tom told me that the watch would be delivered in superb condition, I still had reservations at buying a pre owned watch from the internet, but when the watch actually arrived, I was blown away with the condition. It is like new with no blemishes or scratches and was delivered on time and was well packaged. I will not hesitate to use watchfinder again in the future and cannot recommend them highly enough. If only all retaillers were as friendly to deal with as these.
- kathleen
- 2 Reviews
A Happy Transaction.
I have to say, I sent off my watch with a little trepidation wondering if I was doing the right thing, but really I had no need to worry at all.
This was one very efficient sale, a fair price, handled by totally professional people who kept me informed at all times, my watch was sold quickly,the money arrived exactly as promised & everyone was so helpful.
How very refreshing to know that there are still such companies !
I have no hesitation in awarding five starts, it's a full score from me.
Thank-you Watchfinder, you have one very satisfied customer here.
- CHRISTOPHER HOWE
- 2 Reviews
fast and easy
I was browsing online on a Friday early evening and started a live chat with Kieran to raise a few questions about the watches listed. His responses were quick and effective, and helped me reach a decision to commit online to a purchase.
I made an appointment to complete the buy on the Monday morning. My appointment ran smoothly and to time throughout, the part/ex and purchase were completed quickly and easily and I am now the proud owner of a Daytona! It was a model lesson on how a professional operation should run, and I'm happy to recommend this business to others.
- Steve Hobson
- 1 Review
Excellent service from WatchFinder, i would recomend them to anyone.
I just bought my first Rolex from WatchFinder, I contacted them via email about a BiColour Submariner they had on there website, The salesman Terry Root was very helpful and i got a quick response every time from him. I was unsure at first whether buying an expensive watch Online was a good idea but it was very easy and simple to do. I had the new watch within a couple of days and i couldn't be happier. I would use them again in the future without a doubt.
- Scott
- 1 Review
Excellent from start to finish
I had set my heart on buying a Rolex Milgauss but knew that they were hard to come by especially in watch stores. I checked online and found watchfinder who remarkably had 4. I visited the Royal Exchange boutique, where they had a new Milgauss on display. I spoke with Michael Hagon about watches for about half an hour, he was knowledgeable, friendly and there was absolutley no hint of a hard sell. In fact, we discussed each Milgauss they had in stock to work out the best option for me. I decided on a 2yr old model which was significantly less than retail price (nearly -1k). After 2 days I went to pick the watch up, and to my surprise, it turned out the watch had never been worn and still had its original stickers, tags etc. Absolutely delighted! Thanks Michael.
- Andrew Drury
- 1 Review
Perfect watch with impeccable service
I had been looking for a particular Rolex Daytona for some time. I wanted one that was just that bit different to the normal black, gold, white or silver dials that seem to be the signature of the Daytona range. Mine had to be the blue faced Arabic dial model in yellow gold and stainless steel. The delivery dates I was advised on new orders was so distant so I started trawling the net. Obviously with a purchase of this value I had to have complete confidence in the company I would be dealing with and passed up a couple of watches due to some concerns. Watchfinder was on my preferred list and last week (April 2013) they advertised my watch. I dealt with Terry Root who went beyond Watchfinders normal terms of business in so much as he took a lesser deposit and held the watch for a week whilst I got access to my money. I even negotiated a small discount from what was an extremely good price considering the watch was only a month old and still had all its tags in place. Delivery was rapid and safe and the only time I spoke with Watchfinder was when their dispatch manager called to confirm my address, yes all other negotiations were done via emails. I cant recommend Watchfinder highly enough and wouldn't hesitate to purchase from them again.
watchfinder Support
Customer service...
Whether you’re visiting our showroom or using the website we aim to deliver the highest standards of customer care. Quality and convenience from start to finish
Authenticity...
We have a team of experts who check the provenance and authenticity of every watch presented on our website. When you buy from watchfinder you can buy with confidence
Our Watches...
We spare no effort in sourcing, preparing, presenting, and delivering every watch you see with the utmost care and attention
Our Warranty...
Our comprehensive warranty means you can expect years of enjoyment from every single watch
Money back guarantee...
If we send you a watch and you don’t like it return it in 7 days for a full refund
When it goes wrong...
If you have a complaint we will address the issues promptly and do our best to resolve them to your satisfaction
About this company
Watchfinder sell pre-owned watches, specialising in rolex , omega, breitling, tag and cartier watches at competitive prices. Uk and international delivery or collect in store.
Visit Watchfinder
Contact information
ME14 1NX Maidstone
United Kingdom
Category
Watchfinder is ranked 20 out of 41 in the category Categories Clothes & Fashion Watches
