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Watchfinder reviews
- Reviews (572)
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- David Rodriguez
- Crayford,
- 1 Review
Very good experience
I dealt with a gentleman called Tom Holland, and in summary the experience was one of efficient service, good honest pricing and swift turnaround.
I part exchanged my old watch to buy a 5 year old Omega. The new watch is in pristine condition and one would not know it was pre-used just by looking at it.
I would happily recommend to anyone interested in buying or selling a top end watch.
Great work.
Featured review of Watchfinder
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- Karman F
- 1 Review
Will definitely purchase from again!
I was shopping around for my very first fine watch, and Watchfinder had some of the best prices I've ever seen for the particular watch I was looking for. In addition, their website is probably one of the best I've encountered on my search. It's professional looking and user-friendly. I live overseas in Canada, and it was hard to find an online pre-owned watch store that was willing to ship to me without any major hassle.
I used the contact form on the website to ask about the watch I wanted, and received a response from Tom Holland the very next day (which ended up being about 12 hours probably only due to the time difference). He promptly answered all of my questions, assured me that the watch was in perfect condition and explained the whole purchasing process. Since Watchfinder doesn't accept credit card payments for international orders, I had to transfer some funds over first to send the bank wire, and so Tom worked with me to set up an account and accepted a deposit to hold the watch while I waited for the funds transferred.
My payment was applied to my account immediately after they received it (just a couple of days), and I received an email from Jade Campbell confirming my shipping information. My order was picked up by FedEx the next day and I received the watch just a week after, including the time it took for the package to clear customs. When the package encountered a hiccup in the tracking, I emailed Jade and she followed up with FedEx for me immediately.
I couldn't be happier with my watch! It is in perfect condition as Tom assured me, and was sized to my wrist as I requested. Even with duty and brokerage, I still got it for almost over 40% off the retail here in Canada. Yes it's pre-owned, but no one can tell. A watch will get normal wear and tear sooner or later, so I have no problems buying pre-owned and I'm glad Watchfinder helped me have a great first experience with that.
Overall, I'm extremely happy with my purchase from Watchfinder. The staff was professional and responsive, and the item and what it came with was as described so no surprises. Yes, you don't get the convenience of paying with a credit card if you live outside of the UK, but that's just a very minor inconvenience for the service and product you are getting. Shipping cost is reasonable is service is quick, as long as FedEx is doing their job and your package doesn't get stuck in customs for a few days (which mine did thanks to some forms FedEx wanted me to sign so they could clear my package for me).
I have already told a couple of people about Watchfinder, and hope that they will receive the same level of service that I did and find what they are looking for. I will definitely consider purchasing from Watchfinder the next time I am in the market for a fine watch!
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- Sam Hamilton
- London, GB
- 2 Reviews
Trustworthy, excellent product & customer service
It's not difficult to have an acceptable retail experience, but finding an experience that is exactly, exactly as you want it is very rare. I love watchfinder & will use them again & won't hesitate to recommend them because:
1. Expert, honest, trustworthy customer service
2. Guaranteed bonafide product - in my case a rare model 8 years old refurbed by watchfinder & in mint condition
3. Good, fair pricing
4. Fab website
Really enjoyed the whole experience of locating and buying my watch with watchfinder.co.uk
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- Matthew McNally
- Liverpool, GB
- 1 Review
Excellent
Watch was in exactly the condition stated and had been cleaned and polished beautifully.
Arrived in its own box, with all the paperwork - no complaints.
Would use again
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- Scott Snapes
- Kingston, GB
- 1 Review
Does what it says on the tin!!
I made a tentative enquiry about an Iwc watch. I dealt with Sam Beer who who told been he had the ideal watch for me. He was knowledgeable, courteous and professional. Within 4 days we had concluded the deal and I was in receipt of my new watch.
Scott
- Peter Hornsby
- 1 Review
An excellent buying experience.
Today I took delivery of my like new 3yr old Rolex Daytona watch from watchfinder and have to say that the whole buying experience and sales staff were excellent.
I own a few high end watches and this is the first one I have purchased without seeing it first, I needn't have worried the watches condition was described to me by Tom Holland (who was a pleasure to do business with) and the watches condition was if possible better than described.
I would like to say that anyone who has concerns about purchasing an expensive watch via the internet should contact Tom Holland or any member of the watchfinder team first, because from my own experience they will do their best to make sure you get the best deal and peace of mind.
I would also like to say thanks to Jade Campbell who corresponded via e-mail keep me updated on purchase.
- Phill Jackson
- Weymouth, GB
- 1 Review
Another fantastic addition to my collection
Having just taken delivery of a 12 year old Rolex Explorer 11 from Watchfinder I felt that I needed to share with everyone my utter delight with my latest purchase (one of three to date). My new watch is in show room condition and if that isn't enough the original box, papers and instruction booklets are in mint condition to.
I have been dealing with Watchfinder now for about six years having both sold and purchased from them and I am sure that I shall continue to do so.
The professionalism of all the staff should be commended making a purchase or sale run smoothly and promptly with regular updates by phone or email. Well done Watchfinder.
- Keith Judson
- Bristol, GB
- 1 Review
Very good company!
Great company to deal with. Sam Beer dealt with my purchase of a Breitling Navitimer and he was excellent.
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- James Anderson
- London, GB
- 1 Review
Fantastic all round - Tom Holland Is excellent
Very professional outfit with superb service from Tom Holland throughout the process.
Extremely knowledgable, helpful, polite and courteous even through the price negotiations.
Will most certainly be coming back to Tom Holland for future luxury watch purchases and without hesitation would recommend him to friends and family.
Picking up my JLC Squadra reverso in rose gold this afternoon and I can't wait!!
- harry lee
- fleetwood, GB
- 1 Review
BTIF
Before Time, In Full.
Not a whole lot more to say. My high expectations have been exceeded and I shall, most certainly, shop here again!
- Valerie
- Portsmouth, GB
- 1 Review
Excellent
I sent my Rado watch to Watchfinder to be sold. The Advice and Customer Services from Jo White is second to none.
Thank you, I have no problem in recomending you to anyone who wants to sell a watch.
- fara
- london, GB
- 1 Review
my rolex.
i have bought my Rolex from this firm and have been well pleased with their service specially.Sam Beer.he was ace during entire procedure .he made it very smooth and easy for me.thanks again to his professional work.i will be buying my 2nd one in near future and surly will be dealing with him again
A***************
best regards
FARA1
- Ramesh N
- Lincolnshire, GB
- 1 Review
Excellent service
I MADE AN ENQUIRY FOR A ROLEX DATEJUST 116138 APPROXIMATELY 6 WEEKS AGO. I RECD AN EMAIL ON 20TH MARCH THAT THE WATCH HAD JUST COME IN FOR SALE.I MADE AN OFFERTHE SAME EVENING. HAD A CALL FROM TOM HOLLAND THE NEXT DAY...OFFER ACCEPTED ... WATCH RECD ON 23RD MARCH. WATCH IN SUPERB ORDER . ALL IN ALL AN EXCELLENT SERVICE FROM TOM AND THE TEAM AT WATCHFINDER. NO HESITATION IN RECOMMENDING THE COMPANY AND WILL DEFINATELY USE THEM AGAIN.
- Stuart Seager
- Sheerness, GB
- 1 Review
Brilliant Service
Purchased a Breitling watch on Wednesday from Watchfinder and Tom Holland was excellent. Very knowledgeable and no pressure selling involved at any time. Showed me several watches, different makes and sizes, to see which sort would be best for me and came up with a cracker for me.
He also then spent time on the Saturday with me,as I needed some further help and yet again, very helpful.
I would recommend them without hesitation and will certainly use them again for future purchases
- Michael Thorpe
- colchester, GB
- 1 Review
Exellent service recieved from Tom Holland.
A big thanks to Tom Holland for the Tag Heuer which I came as promised the very next day. I admit to being a watch collector to a fault and only wished I had of come to these people sooner. The product was 9 years old but you would never had thought it . Sadly my purchase was on behalf of someone else but any further sales will be directed to Tom at watch finder. Kindest regards Michael Thorpe Colchester.
- Pawan
- London, GB
- 1 Review
Omega
After a rocky start, I now confirm the sale of my watch has come to a fruitful conclusion. This was only possible with the assistance of Sam Beer & Jo White, who both are a great asset to the “watchfinder.co.uk” organisation!!
I’d have no hesitate in recommending Sam & Jo of watchfinder.co.uk to my friends, family & acquaintances.
I’d like to Thank you once again, and looking forward in you using your services in the very near future.
Pawan Sharma
- gary cotton
- Leeds, GB
- 1 Review
With out a doubt ! there the best out there !
Having now bought and sold with watchfinder and never met them in person they do what they say they do with speed and professionalism .
I can say first hand that these guys go the extra mile in customer service
Both watches i have had from them looked brand new , not 7 years old
When your dealing in high end watches reputation is everything !!!
An extra thanks goes out to Sam Beer and Tom Holland
- John Roberts
- Cheadle, GB
- 1 Review
Rolex Submariner
An excellent service, with a responsive delivery service, no hard sell, and Sam Beer was informative about progress throughout the sales process.
- Henry
- 2 Reviews
five star
service was courteous, fast and the watch met all my expectations and more
- sarah jackson
- Liverpool, GB
- 1 Review
EXCELLENT
This is a brilliant site, bought a watch for my husband for his 40th and he was and still is over the moon with it.
I bought it last July (sorry im late writting a review) and it's still going strong.
Excellent staff who reassured me all would go well and it did.
Highly recommend this site, it's one of the best.
Thanks James.
Sarah Jackson GB
- Sam
- NY, US
- 1 Review
Excellent all the way from A-Z
Excellent experience all the way from my first communication with "SAM BEER" who demonstrated professionalism and customer service at its best, until the beautiful "Like New" Rolex was received.
Many thanx indeed.
Sam
NY, USA - Dubai, UAE
- Stuart Hodkinson
- Manchester, GB
- 1 Review
Excellent
I recently purchased a Blancpain watch from Watchfinder. I was a little worried about purchasing such an expensive item over the internet, but the transaction went perfectly. The watch was exactly as described and was received via courier the following day.
I would definitely recommend Watchfinder and would use them again.
Thanks
Stuart Hodkinson
- S Fletcher
- 1 Review
A Pleasurable Experience!
I recently sold my vintage Rolex after 35 years of ownership and found the whole experience very easy and educational - as well as profitable! I believe the price we agreed was fair and better than I had been quoted locally. A very interesting meeting with Jonathan. Thank you!
Stephen Fletcher
- N S
- 1 Review
Panerai Luminor GMT
I would have no hesitation in recommending this company after just receiving my Panerai watch which is absolutely stunning.
When i ordered the watch i was informed that it was away at Panerai being serviced and wouldn't be available for dispatch for a month. I was concerned about the time delay but now realise all good things are worth waiting for.
Once dispatched i received the watch the next day securely packaged and in perfect order.
Although the photos on the site are good they really didn't do my watch justice it's 8 years old and looks absolutely brand new, i get the impression this company wouldn't send out a watch in anything other than perfect order.
I received great quality of service from Kieran who offered advice on the watches i was interested in so thanks for an overall painless experience.
N S Bolton
- Maz
- London, GB
- 1 Review
Omega watch
We purchased a watch from watchfinder.co.uk as seen on the internet for my daughters 16th Birthday.
I pleased to say that we received excellent customer service from the guys at watchfinder who kept me informed up until the point of delivery. They also promptly answered all my questions around fit & size.
When the watch arrived we were amazed at the quality and the presentation !. I'm sure my daughter thinks its brand new !
I would have no hesitation in recommending you to friends and family.
Well done guys and keep up the good work, theres not many companys left that provide a service standard as high as yours.
- M J BAYFORD
- BISHOPS STORTFORD, GB
- 1 Review
Breitling chrono avenger M1
I had been waiting looking every couple of days for the best part of a year then along came the model & spec. I had been waiting for, gave them a call and agreed a price was then given a delivery date. I enquired if I would be able to collect, as I was often in the area, which I was told was not a problem. I made the appointment and was well looked after by Tom all in all an easy painless experience would recommend to anyone cheers everyone at WF
Mark HERTS GB
- david towers
- brixham, GB
- 1 Review
Breitling Colt.
Was in the market for a used Breitling Colt quartz and watchfinder had the right watch at the right price. I was a little dubious of using an unknown (to me) company over the internet but I really shouldn't have worried. The transaction was perfect from start to finish. They phoned me on the day I ordered the watch to say it was ready for despatch and they were polite and efficient.
All in all an excellent experience and I will certainly buy from them again.
- michael woolley
- liverpool, GB
- 1 Review
thanks the cartier was as you said very good. and the service was quick m woolley
the price and service was A1 thanks m.woolley
- Philip Kline
- London, GB
- 1 Review
Excellent
Watchfinder like their stock stand out and they are in my opinion head and shoulders above the competeiotion. Everyone is helpful and committed to ensuring you buy the right watch. I purchased a Rolex GMT II through a part exchange and I foud the guys fair and good to trust. Its all about trust and you can trust Watchfinder. I dealt with Sam Beer, who was first class. Its watchfinder for me all the way - Thanks guys. Phil K
- Chris Tweddle
- Allendale, GB
- 1 Review
Superb
Thanks to Watchfinder excellent service, an extremely helpful guy [Tom], at the end of the phone and my Nabucco easily matched and exceeded my expectations. I will be a regular site visitor and can heartily recommend!
- S Marshall
- Armagh , GB
- 1 Review
Excellent service
This was my second purchase from watchfinder and again the service was First class. I purchased a Rolex daytona through a part exchange on a datejust. I received excellent support the whole way through the transaction from Sam Beer, who replied quickly and guided me through the whole process. I have now received my Daytona and it is in fantastic condition (like brand new for a two year old watch) and I would use watchfinder again in the future.
- Glen Gibbons
- 1 Review
Simple Swift and Easy
Its was so easy, I chose my watch had an offer accepted and confirmed by Sam Beer, I then bank transferred the money the next day (which a lot of companies don’t do) I now have the watch on my wrist as I write this, one very happy customer.
I was impressed because I was kept upto date all the way by Sam and even there dispatch team called me the day my watch was being dispatched to confirm a time and address for delivery.
I will defiantly be using watch finder again with confidence
Many Thanks
Glen Gibbons
- John McLatchie
- Glasgow, GB
- 1 Review
Matchless Service
I was a bit sceptical about purchasing a pre-owned Tag Heuer watch but was amazed at the superb quality of the watch, the fantastic price and the matchless service from WF&Co, especially Alex Stonely.
I would totally recommend Watchfinder if you're looking for a superb timepiece at an unbeatable price.
It is now my first port of call for quality watches.
- Amtiaz Afzal
- Sheffield, GB
- 1 Review
AWESOME.....&.....EXCELLENT SERVICE
Natalie Parchment shoots & scores yet again, unbelievable service, latest Mont Blanc TimeWalker Ceramic sourced within 43 miles of where i live, & then the extra mile in service was achieved when the dealer hand delivered the time piece within 24 hrs to my office. All in all a fantastic timepiece souced delivered & now proudly wearing within 48 hrs.
GO GO GO............Natalie Parchment.............. in fact Natalie if your single let me know please??? x
- Christopher
- 2 Reviews
Excellent service and backup fron Kieran
Excellent service from day 1. Initial approaches answered quickly with all information. Watch delivered before specified date. Rolex watch with bimetal strap arrived ahead of schedule but strap tight. No problems extra links sent out same day. Now an as new watch at a good price with excellent service from Kieran.
- Wayne De'Ath
- Ipswich, GB
- 1 Review
Just a great pleasure to work with.
The guys at Watch Finder were a pleasure to work with, I was interested in a Rolex Explore which they contacted me as soon as they had one in stock. The watch arrived 9am the next day which was a Saturday.
It was in A1 condition and I couldn't be happier.
- paul marshall
- 2 Reviews
watch in excellent condition as new
watch delivered on day requested and watch in excellent condition as 8 years old.
Did e mail asking for watch to be set up before dispatch but ,
unfortunately this was not done.but was easy to set up.
- Simon
- London, GB
- 1 Review
Excellent pre-sale service, disappointed with conduct post sale
Recently bought my first proper watch from Watchfinder, having been recommended to do so by friends.
I was pleased with the service I received from WF sales reps as I was considering the sale - who were friendly, well informed and clearly motivated to make a sale (but not pushy or discurteous about it).
Having made up my mind I decided to purchase a 20 year old Submariner. Once I received the watch I contacted WF rep to ask about a couple of questions, as I was thinking about 'upgrading' to a newer model within the 7 day period I had after receiving it. Was disappointed to receive no response from WatchFinder.
Can only assume that the Reps aren't concerned once a sale has been made - which, given the not insubstantial sum involved on my part and the possibillity of gaining another 6-700 pounds on an upgrade, was pretty disappointing.
- Lee
- 1 Review
Excellent
I received a fantastic service, would highly recommend Watchfinder.
- Oliver
- Oxford, GB
- 1 Review
Excellent service and price
As many others, having searched and searched for the RW I was looking for at a sensible price, I decided to try Watchfinder.
Great communication and service from Tom and my watch arrived the next day in perfect condition exactly as described. More importantly, saving me a significant amount over alternative buying options.
I look forward to my next purchase from them!
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watchfinder Support
Customer service...
Whether you’re visiting our showroom or using the website we aim to deliver the highest standards of customer care. Quality and convenience from start to finish
Authenticity...
We have a team of experts who check the provenance and authenticity of every watch presented on our website. When you buy from watchfinder you can buy with confidence
Our Watches...
We spare no effort in sourcing, preparing, presenting, and delivering every watch you see with the utmost care and attention
Our Warranty...
Our comprehensive warranty means you can expect years of enjoyment from every single watch
Money back guarantee...
If we send you a watch and you don’t like it return it in 7 days for a full refund
When it goes wrong...
If you have a complaint we will address the issues promptly and do our best to resolve them to your satisfaction
About this company
Watchfinder sell pre-owned watches, specialising in rolex , omega, breitling, tag and cartier watches at competitive prices. Uk and international delivery or collect in store.
Visit WatchfinderContact information
ME14 1NX Maidstone
United Kingdom
Category
Watchfinder is ranked 6 out of 26 in the category Watches
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