I would like to share my opinion with you.
I decided to buy a kind of a RADO watch.Then I had look at internet and found my RADO watch in Watchfinder's page.I made up my mind to call them at once.I got in touch with Mr. Tom Holland.He was very kind and sent me all steps and details which I should go to buy this watch.
I would like to say that I had luck to find watchfinder because I've already had the watch I wanted.
In fact I am very happy with my watch now!
Well I logged on to live chat and most times I get a good person, this time I got some pretensions bee (Tom Holland) who probably thought I couldn't afford a watch. He just told me to sod off basically. Very rude, and can't understand all the great reviews, they must be paid.
Ive brought a few watches over the last couple of years all from watch finder. all have been as advertised and the service is always good. I needed some repair work on one (under warranty), again good service, back in a week as good as new.
I Bought another watch from WATCHFINDER today. The watch strap was adjusted to my wrist size and dispatched in just over an hour from making payment on-line. It arrived the following day, just as confirmed by their Dispatch Department. Communication was very prompt throughout and the whole transaction was less than 24 hrs. from payment to possession!
I can’t exaggerate how pleased I am with the watch, or the service they provide.
I'm Highly delighted!!
Great bunch of guys who always act with integrity and are a pleasure to deal with. Special mention to Sam and Tom who I have dealt with on a number of occasions and will continue to deal with in the future.
Thanks again for another smooth and seamless transaction!
I have bought many watches from many dealers in and around London since 2002, watchfinder are by far the best with their service. I bought a 2007 yacht master, and it was in as new condition, fully serviced and polished by their in house watch maker team, their expertise ensures that my rolex is in outstanding condition, backed by a true 1 year no hassle warranty. It's not hard to write a good review for watchfinder.
A perfect transaction with Watchfinder - simply an excellent and trustworthy company to deal with. Absolutely delighted with my Rolex which was delivered on the agreed date and for the very helpful e-mail and telephone communication keeping me up to date with arrangements. It's impossible to tell that this watch was 'pre-owned' as it is immaculate and looks brand new. Thank you so much and I will certainly use your company again.
My initial contact was with Kieran who was a pleasure to deal with. I sent my part ex to be valued on a Thursday, price was agreed on the Friday, Jade despatched same day, I received my Omega Planet Ocean on the Saturday, unbelievable!
I was even contacted by Natalie soon after to check if everything is OK with the watch.
The watch is so pristine it could be passed off as new, I could not be happier with the purchase. I would not hesitate to deal with again.
I have had four watches from watchfinder and every time the product and service has been outstanding. Delivery has always been prompt and well packed to avoid damages. I wouldn't buy a watch anywhere else
I have always been dubious about buying a watch online until I recently bought my other half a rolex from Watchfinder for her birthday
I dealt with Tom in head office and honestly say the experience was a pleasure from start to finish
Never once did I feel pressured into buying anything in fact it was more like chatting to a fellow watch enthusiast than a salesman. I opted for a Rolex Yachtmaster bi metal
At all times Tom kept me informed on the status of the watch and arranged to have it delivered to London for me to pick up at the royal exchange
When I picked up the watch it was in showroom condition and the other half was over the moon
I can honestly say this is the best and easiest watch buying experience I have ever had.
Thanks to all the Watchfinder team for the great deal and I will be seeing you again soon
Good part exchange on my Rolex and a good price on the new watch.
Why go anywhere else. This is the second watch I've bought from them. Thanks Tom
I would me most happy if you passed on all my thanks to all your staff from my first contact with Watchfinder
From the sale of my watch and the help with finding me a replacement payment and delivery where exceptional
I would recommend Watchfinder to any one.
My daughter needs her Rolex serviced and I will be using you
After a great deal of deliberation I choose the watch I wanted - one of the Omega Museum Series. The problem was I was working in Iraq when I saw it online. But, thanks to Tom at Watchfinder any problems were overcome. He called me and we arranged delivery for when I would be back in the UK again. The watch arrived as promised the day after I arrived in perfect condition and I am absolutely delighted with it. I would recommend the team at Watchfinder to help you with any problems you think you might have. First Class service !
I've bought watches from the guys at Watchfinder's London boutique many times and I find the service first class. Simon Moody in particular is a star and absolutely fantastic to deal with, always helpful and willing to give expert guidance. I value Simon and the boys at the boutique'a opinion and help so much that I will always come back to Watchfinder. Great bunch - highly recommended!
I contacted Watchfinder when a 116610lv submariner became available for sale. Very quickly a deal was brokered on this exceptional timepiece with the help of Tom who gave an outstanding level of service.
I wouldn't hesitate to reccommend Watchfinder to anyone; excellent service, excellent range of stock, excellent knowledge on the subject and more than happy to help. The watch has arrived in perfect condition and I am very happy.
I felt I got a competitive Internet pricing but with a face to face personal service. Keiren was patient while I deliberated between models and brands. I made several visits to try the watches on until I was entirely happy with my final selection.
I sent my watch back for repair and the service i experienced was first class! customer service was excellent, I was kept informed throughout and can not fault watchfinder in any way, I would highly recommend them.
I have been looking for some time for a large easily read man's watch. I carried out my own initial research but I needed that little bit of extra professional help. I discussed the matter with Tom Holland and found his attitude professional and fair. I felt confident that he would do right by me and as such a part exchange deal was done.
I was not disappointed The Panerai is excellent. I am even. in fact considering a further transaction. Well done Watchfinder.
I purchased a Panerai Radomir Black Seal last week from the Royal Exchange boutique. Staff were most courteous for late on a Friday afternoon, were knowlegeable, and very easy to deal with. I would recommend these guys beyond question if they have the watch you want at the right price.
Enquired about a watch online. Called up and was put through to Kieran who was very helpful. Talked me through entire purchasing process and exactly what to expect from the watch.
Provided direct email and telephone contact details. Any queries answered promptly.
All alround great service - highly recommended.
Having used Watchfinder for the first time to buy a present for my partner I can recommend them highly. Tom Holland provided a rapid and friendly response to my enquiry whilst Jade Campbell ensured that I knew exactly when the delivery would arrive. The product quality and competitive price are complemented by excellent sales and dispatch services. Many thanks.
I was looking to trade my Rolex Explorer 2 for a "new" Rolex model but could not find anything that excited me out of the new range.
The older models are more comfortable to wear and are better looking in my opinion, so I decided to search for a GMT 16750. After reading their previous customer reviews I contacted Watchfinder and negotiated a price to part-ex my Explorer 2 for a mint GMT they had for sale. The whole sale process from start to finish was easy. Watchfinder are very professional and thoughtful. (My new watch was even sized correctly for me to wear straight away.) I will certainly be using them again.
I got a quote for a part exchange deal with my old watch on a Saturday, within 10 minutes I had been called and agreed a great deal and my new watch was delivered to my office on the Wednesday. Great service and I am really happy with my new watch.
Purchased my first watch from Watchfinder because they were recommended by a friend. I have to say I am very satisfied with the company, the service was great, the watch was as described and was delivered the next day. Special thanks to Keiran who was a pleasure to deal with, he went that extra mile for me and made it a very nice experience.
I wanted to trade in my Breitling for a diver style watch but was not sure of what watch I wanted. I received a guide valuation and trade in and then spoke to Tom Holland in sales. He was able to guide me though my initial choices without any hard sell tactics until I ended up with an Omega Seamaster. I did spend more than I had originally planned but am confident that I have a watch that I will be happy with for many years to come. He followed up the preparation of my new watch and was able to tell me when it would be ready.
I was then contacted by the dispatch department who checked the delivery address and told me that I would have my watch the following day. It arrived as promised and was in faultless condition. A brilliant service from Watchfinder.
I have to say I was not completely at ease with the thought of parting with my watch especially to an online company (I live in Scotland) where you don't get to meet them and get a feel for what it's all about.
If you are anything like me it a big decision to buy sell or trade your watch. I chose to trade my watch for another watch and a cash amount .
I have to say the service, knowledge, product choice and value offered for my watch was first class ( I shopped around for best price).
I dealt exclusively with Kieran Narain who was professional, knowledgable and had excellent people skills. If you are thinking about doing this I would highly recommend Watchfinder, the watch I received was unworn and outstanding value and was received less than 24 hours after the deal was done and payment to me was effortless arriving in the bank within three working days.
All in all an effortless, enjoyable experience making such a big decision very very easy.
From the moment we expressed interest in a special (Rolex) watch for our grandson's birthday we were cosseted seamlessly through the process of selection, choice and purchase. This is what customer service is all about!!
This is one of the most professional companies I have ever dealt with, smooth no fuss transaction, my part exchange dealt with and new purchase as easy as it could be.
Discussions had with Alex about doing a deal, polite, courteous and very very helpful, all questions answered, could not have been more helpful, nothing too much trouble for him to deal with.
Old watch posted, new one arrives all within 3 days.
I would have no reservations in recommending Watchfinder to anyone in the market for a quality timepiece.
I know when its time for another change, I will go nowhere else than these.
This is the second time I have purchased a watch from Watchfinder. This one was an Omega Planet Ocean and was exactly as advertised. Watchfinder will always be my first choice for checking stock when I have the bug to buy another....From actually talking to one of the staff on the phone to the watch arriving I cannot fault them at all. The delivery was quick and the watch arrived very well packed and safe.
My only 'complaint' is that I've got no willpower and every time I get an e mail from them I start looking again and want to buy another one!!!!!
I was a little unsure about spending quite a large amount of cash on a pre-owned watch that i hadn't seen but Kieran informed that it would reach me in the best condition possible and true to his word it did. Good customer service and delivered early the next day as promised - 5 stars!
Rob Gregory found this review useful
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