The item was just how I expected, as I first saw it in a local department store, it was well packaged and arrived within a day of the order being placed. Very happy with my watch, it looks exactly as it does in the picture if not better!
Dear Friends I am very happy today ,because I have received two watches in which I purchased through online from The Watch Shop. The watch one is Ladies Radley model No.RY4040 and the other one is Mens Lorus model No.608BX9. I am frequently shopping through online and getting my orders from different companies, but I am very glad to say that the package is not damaged and my items in which I received is in very good and first class condition. I never seen before such a carefully packed parcels, it indicates the watch shop's commitment to customers to whom doing business with them.They informed me every stage of my order , so I can easily expect the thing in right time. I never had such amazing service before on my online shopping history! well done watch shop, and please convey my wishes to your team members to who involved in the processing of my order. I am very happy and will shop again with watch shop and spread their service in which I experienced to my family members and friends and recommend them to shop with ' THE WATCH SHOP - to whom understanding the real meaning of Customer Service!!
Bought one watch. Didn't like it, so sent it back. Was kept informed and the money was refunded very promptly. Then bought another and needed a link taken out, all done very quickly and smoothly. Would definitely buy from this seller again.
I am very impressed with your service. From the moment of my initial contact asking you to do a price check for the watch l had seen cheaper somewhere else to you response agreeing to give me further discount to match to the delivery of the watch on time. This all took just 3 days and it only took that long as there was a Sunday in between. The watch was packaged very carefully with no damage at all. I will certainly be recomending your website to my friends and family.
I was looking for a watch for my wife as her had broken a couple of months. I wasn't looking for nothing flash as she already has couple of fancy dress watches, this was more for work purposes. I found the perfect item in a matter of minutes perfect colour, the strap as she likes it and water resistent for when she goes swimming. (My wife works with special needs children). The Lorus Ladies Watch R2337DX9 is understated yet eye catching but most of all unbelievable alue for money and a two years manufacturers warranty. Brilliant!!!!
The range of watches available was extraordinary, both in regard of pricing and designs. I liked the detailed information that was readily availble on screen before making my purchase, including the ability to have the bracelet length altered to suit before despatch was made. I believe the level of service would be difficult to improve upon compared with making a purchase in a retail outlet, and I would be happy to recommend the Watchshop site to any potential customer. This is my first dealings with the company, and I have been suitably impressed with the professsionalism of the entire set-up.
I bought a Casio Gshock watch which had a black display with gold digits. In strong sunlight or even in normal light you had to move the watch around to establish the time - this was impracticable. Okay I wear glasses but my eyesight is not terrible, I am an graphic designer by trade and use my eyes all the time and can see good detail. Anyway I decided to return the item straight away in perfect condition but had to fight for my refund for postage. They argued that the watch was in mint condition and was not faulty thus didn't warrant a refund.I agreed it was in perfect condition but I argued that is was bad design and not a true representation of the display picture on the website. Anyway I am pleased that Watchshop chose to eventually refund my postage. Still waiting for it though.
I purchased a Christmas watch for my son with Watch Shop via Amazon - smooth easy transaction and prompt delivery. However only a month after wearing, it became faulty loosing time. Returned to Watch Shop as per their returns policy and eventually replacement purchased as original watch no longer available. I guess my only gripe is that although the process was straightforward it was unnecessarily protracted for a £30 watch which needed returning to the manufacturer for their assessment before Watch Shop would process replacement or refund etc..... It was never going to be economically viable to repair a £30 watch, so given the circumstances it does not seem unreasonable to begin replacement/refund process sooner. That said, the watch we did end up with is a very acceptable replacement.
Watch shop have great products and I have never experienced any problems with them. Last year my husband bought me a watch that I didn't like and they refunded the money no questions asked. This year bought my daughter a watch that she was thrilled with. The watch shop offer a speedy delivery and excellent prices. Thanks
I's a really good company. I ordered my Bulova watch on friday and got it on next tuesday( I live in Ireland). Packading was very safe, it came with all guarantee document, even I got some voucher for wine:) trust me-I saved around 200eur. for my watch, really good deal.
I have bought three watches from the Watchshop of which I had to return one because it was not to my liking. They are all excellent watches, but the one I would returned was not the same hue as I thought it would be, and was certainly not the fault of the store.
I simply returned it to them by post and received a full refund. No hassles, no issues, just great service.
I definitely recommend this company and feel that anyone can buy from them with confidence knowing that they have a solid returns policy and are always polite and professional.