We used this company to purchase an alternative strap for my Tag Carrera. The speed of delivery was good and it was well packaged. After fitting the strap, I realised there was a problem and i contacted them for advice. I spoke to Paul and it was quickly identified I had purchased the wrong clasp. The problem was resolved quickly and in a friendly but professional manner. I was very please with the outcome and the speed of communication. I am sure Paul was too - I spent another £38! I would recommend Watch Strap World.