Waterfeatures2go reviews

Waterfeatures2go reviews

Acceptable
5.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
6 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling service

Goods were damaged in transit but they refused to accept responsibility hiding behind their T and C's, which apparently said that all damage had to be reported within 24 hours. I pointed out that the goods had arrived during a spell of almost continuous rain and as they weighed 120kgs were not easy to get undercover to inspect. I also checked their website and could find no mention of this time limit anywhere. I provided full photographic evidence of the broken part which showed conclusively that it had arrived damaged but they refused to accept this.
I managed to get my money back via Barclaycard,
I wouldn't touch this bunch again with an extended bargepole.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Copper Cascade 100% satisfactory.

Had this over a year now, and it has performed perfectly. it looks lovely, the gentle sounds are very welcoming, and the LED light provides a soft glow in the evening.
Very easy to set up, and has run like clockwork. I put it away last winter when it got really cold, but really don't think I needed to. Its ageing nicely, and still works like new.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Stunning Feature ....But..!

Having ordered the Yin Yang water feature, it arrived very quickly and well packaged in wooden boxes/crates and mounted on a pallet, the delivery guy positioned the whole lot where I asked (saving on the manhandling required).

The granite stones are very very heavy, be aware this is a two person job constructing the feature and lifting the stones.

The feature when up and running looked great, especially at night when fully illuminated (I added a blue led flood light to light the side of the stones as well as having the supplied internal white lights that illuminate the flowing water)
With regards to the supplied lights, one has failed after about 6 months, the cost of replacing the lights is a massive £55.00....! (none in stock at the time of typing this review)

How two small led lights can be priced at that level is astounding, but I have to say when I spoke to Waterfeatures2go they said if I wanted to return the faulty light back to them they would investigate and may replace it free of charge, all very well, but that would mean dismantling the whole feature to return the lights back and then have it sitting around in bits waiting for a decision to be made, would have thought a bit of trust would be given and a replacement sent first, allowing the feature to be dismantled the lights changed and re-assembled in one relatively quick job.

I'm not sure if I have just been unlucky with one of my lights failing as it has (led's are normally quite robust) but beware just in case, As it can either very expensive having to replace the lights and equally frustrating having to dismantle the whole feature down to change them...! Maybe a re-design on how the lights are mounted is needed allowing changing to be done easily

Would I recommend the feature.....Yes, despite the lighting problems I'm having.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid - please avoid. Dreadful customer service!

If only I'd read the negative reviews before making a purchase. My water feature did not work as advertised when I received it so I made several calls to customer care. On speaking to a "Jacqueline" I was told that the feature did work and that myself and my husband were wrong. Thinking this must be the case - and overlooking the abrupt Northern manner, as I am married to a Northerner myself - I paid out for a handy man to come and look at it. The handyman agreed, that no, the water feature was no way going to work in the way it was advertised as working. Back to Jacqueline I go and ask her to speak to the handyman. I hear her on the 'phone speaking over him, telling him he's not listening and that he's confused. She then realises that no, in fact SHE was in the wrong as we had been sent the wrong equipment that went with the feature. She told my handyman that I would be send the required replacement parts.
Well, after about 30 seconds of processing just how rudely myself and the handyman had been spoken to I called back to ask to speak to someone more senior, but was told she was the only person there and the person who was meant to be there was off ill. I tell her I wish to make a complaint and she advises me to send it in an email.

I do so...and am ignored until EVENTUALLY Alison Brennan gets back to me to say that I may either return the item or they will send a replacement part. But wait, what's this? No apology for the way I have been treated? No. None whatsoever. Meanwhile I return the item, along with another letter of complaint and the invoice for the postage that I had to pay. Surely a company with good customer care would reimburse the £11.38 as a gesture of goodwill after I was spoken to so appallingly? Wrong again! They continue to ignore me.

I then make contact AGAIN and have an email from Alison, addressing me incorrectly in the email, neither acknowledging nor responding to my initial complaint against the appalling customer care. I ask for the MD's contact details and guess what? Yes, again I am ignored! It's just good luck that I know how to use LinkedIn and know how to find the contact details for Paul Windas - MD of this appalling company and all umbrella affiliates.

In the interim I also make a posting to their Face book site, which is immediately taken down and I am blocked. Why so scared of honest feedback? Clearly the company policy here is that the customer should be ignored and has no right to reply.

I urge you do not use this company. Please don't make the same mistake that I did (not the mention that the item started to rust after one day and we hadn't even had any rain!) On what planet can this company not see that if only they had agreed to refund my £11.38 I would have chalked it up to bad experience and I may have in fact made future purchases with them.

I cannot stress how awfully I have been treated, not least being ignored. Substandard products I can (very occasional) cope with, but rudeness and abuse? No customer should EVER be treated the way I have been. Hopefully people may read this and avoid as this company like to paint the picture of being caring, helpful and considerate which is the polar opposite of the truth. Don't make the same mistake I did in paying for the privilege of being spoken to in such an abhorrent manner. Absolutely disgusting.

AVOID. AVOID. AVOID. AVOID. AVOID. AVOID.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No working fountain and out of pocket!

We were bought a fountain as a moving in present, on connecting it up the fountain leaked internally - phoned up and told to return it - this was done at OUR expense (told we would get this back if a fault with the product - we are STILL out of pocket for this:-( ).Then sent back to us STILL leaking, we were told they had tested it and found no leak, think they must have tested it by just filling it and not running it which we had told them was when it leaked. Sent a replacement fountain which leaked worse than the first! At this point we were told it was the last in stock, money was at least refunded, but we have no fountain and are still out of pocket for returning it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Customer Service!

I ordered a water feature from another company which failed to materialize. So, having received a refund, I contacted waterfeatures2go and ordered the exact same feature and best of all, it was cheaper than the previous company. I was more than impressed with the quality of service. Thanks waterfeatures2go!

Is Waterfeatures2go your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Waterfeatures2go Details

About this company

water features 2 go. the premier water feature specialist. We supply fountains, pond pumps, and water features.

Visit Waterfeatures2go

Category

Waterfeatures2go is ranked 963 out of 1033 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.