Watersports Warehouse reviews

Watersports Warehouse reviews

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9.8
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Review by confirmed purchaser

Sadly you've spoiled my trust in you........goodbye

After ordering a pair of goggles for my son I paid £4 extra on top of the £2.90 for express delivery. I needed the item for Saturday and was informed by a text message that it would arrive on Friday. I then received a text saying the item wouldn't arrive until Monday.
I phoned on Monday And asked for my £4 to be refunded. I was told it would be investigated but if the courier van had broken down or an 'act of god' had caused the delay then it wasn't 'their' fault and I wouldn't be getting a refund. Judging by the apathy in your voice I wasn't going to get anywhere with this.
I've been a customer for several years.
I've Heard nothing since and that was 3 days ago so here's a negative review for you................there are other retailers and they will be getting my business from now on.
Undersea Adventures Ltd

Reply from Undersea Adventures Ltd

Dear Mr Mclean
Thank you for taking the time to leave your feedback though I am very sorry and concerned to hear you had a poor experience with us and will look into this matter.
We rely on a combination of carriers and the Royal Mail to make our deliveries and 99.9% of the time they do provide an excellent service. Unfortunately on this occasion it would appear that the level of service has fallen far short of what we would expect.

We were happy to refund the £4.00 paid for the priority next day service under these circumstances and this was credited on the 17th March back onto your original payment card, I apologise if there was any misunderstanding regarding this.

I note that you have been a valued customer since 2005 having had many previous orders from us and hope that the service you received then was as we would both expect. I will contact you by email with a voucher to use, in the hope that you will give us the opportunity to restore your trust in us and to prove our genuine wish to always exceed customers expectations.
Best Regards,
Mike George, Managing Director
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Review by confirmed purchaser

Great!

Clear website. Fast shipping and delivery. Product (Divemaster Crew Pack) very well packed. I would definitely order from them again! 100% recommended.
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Review by confirmed purchaser

Great

Very happy with my product, delivery was super fast. Will use again. Many thanks!
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Review by confirmed purchaser

Recommended

Fast delivery, good comms and great products.
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Review by confirmed purchaser

fast and reliable

The description was very accurate. We are very happy with the product and our little boy is fine with it too.
It also arrived very quickly (2 days).
Would recommend for sure.
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Review by confirmed purchaser

Highly Recommended

Excellent service, ordered a Wetsuit at 14:45 on a Friday, it was delivered the next day. Does not get any better than that.
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Review by confirmed purchaser

Excellent

Brought a pair of Gul knee pads, quality product. Very impressive service. Prompt delivery. Will definately recommend them & use them again. Thank you
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Review by confirmed purchaser

Great online shopping!

Everything is easy to find, they have a great range of products so you don't have to feel your settling for something instead of finding exactly what you want. Prices are fair and actually slightly cheaper for the same product on another site. Delivery surprised me as they were exceptionally quick. To be honest i can't fault them.

I'm trying to think of somewhere they can improve and where they can is with stock...well restocking faster, in particular the different colour ranges in snorkelling products.
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Review by confirmed purchaser

Purchased online, a quick delivery, very happy with my purchase.

Searched online and got the best price here. Very quick delivery. Product was packaged well. Very happy. Would use again.
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Review by confirmed purchaser

great delivery

I ordered a number of diving items and the delivery stated 2 to 5 days but the goods turned up the following day. And delivery was free.
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Review by confirmed purchaser

Great advice, great service, great prices and fast delivery

I've only used Watersports Warehouse once before but on both occasions I found the staff both friendly attentive and knowledgeable. Watersports Warehouse are very competitive on price and very quick to deliver. Go on, use them, you won't be disappointed.
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Review by confirmed purchaser

Very user-friendly site that gave good information and kept me informed regarding tracking my purchase

I have been out of the water for a few years and am planning a dive in the very near future. I wanted a couple of clips and went back to the Watersports Warehouse as I had used them before. My purchase was small potatoes, but the service was excellent. I was informed when my items were shipped and when I should receive them. They arrived as promised and well packaged - and they will keep the octopus pipe attached to my BCD. An excellent service throughout!
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Review by confirmed purchaser

Great service, great prices

Delivered on time with everything I ordered.
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Review by confirmed purchaser

Great product, arrived quickly, I love it. thanks.

I looked on the internet for a shortie wet suit, I knew exactly what I wanted and there are some really good deals out there. I spent a lot of time looking around and was unsure about the sizes of a lot of them, a wet suit can be uncomfortable if the fitting is incorrect. A couple of the sites gave instructions on measuring which was helpful but I have to say that Watersports Warehouse gave me the most confidence that the suit would be the right size and i really liked the look of their suits. I picked one out ad It arrived really quickly and when I tried it on the size is great, I like the design and it feels so comfortable. I am really pleased with it and can't wait to try it out for real. Thanks to Waterspots Warehouse.
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Review by confirmed purchaser

amazing quick service

ordered and delivered really quick and efficiently... will be using these guys again in the future....Well done
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Review by confirmed purchaser

Like, like, like !!

Can recommend this company, they're fast, excellent quality and have a good selection of stuff. Easy web site to use.
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Review by confirmed purchaser

fast, efficient service.

Bought a Mares dry top snorkel at the cheapest price I found on the web and the delivery was basically next day, fantastic service and I would imagine the customer service given by them is also good, although this is only based on my impression of my shopping experience, but it does inspire confidence.
Can't comment on the actual product as waiting to use it for snorkelling in the Canary islands in May, product as described.
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Review by confirmed purchaser

excellant value for money and superb delivery

good delivery and value product
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Review by confirmed purchaser

Happy fish

Ordered the goggles and they arrived without delay. My son loves them as they are much more comfortable than regular goggles, and now they stay on rather than being worn around his neck! Will be first port of call for future orders.
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Review by confirmed purchaser

Excellent service and good quality products

This is only the second time I've ordered from Watersports Warehouse, but I had no hesitation ordering from them this second time, because I received such good service the first time. They are fast, efficient and very helpful and friendly when I spoke to them on the phone. Highly recommended.

Watersportswarehouse Details

About this company

We've been around for 25 years and hold in stock a large selection of watersports equipment including; snorkelling and scuba diving equipment, wetsuits, sailing and swimming gear. All ready for speedy despatch to you!

Visit Watersports Warehouse

Contact information

Call us on: 01736 751066
We live here: 7 Hayle Industrial Park
TR27 5JR Hayle
United Kingdom

Category

Watersports Warehouse is ranked 3 out of 14 in the category Diving

Watersports Warehouse is ranked 11 out of 501 in the category Leisure

Watersports Warehouse is ranked 8 out of 256 in the category Sport

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