Waterstones reviews

Waterstones reviews

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3.2
from 0 - 10
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Great for book lovers

I have never bought online as we have a large shop in Ipswich that i use and I can spend hours in there, they carry a wide range of books and the staff are very helpful. They have window seats for you so you can sit and look at the book before you decide to buy it. Best book store I've used
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Misleading information and no contact

I ordered a book online as it was stated that delivery was within 14 days (for Europe). After my order was received and had been sent I received an e-mail saying 21 days!
I have Trieste to contact them by e-mail (several times) but I have after a week still not received an answer.
Furthermore the e-mail listed on their contact page on www.waterstones.com is wrong so at first my mail came back.
So not only do they mislead their customers they also ignore them.
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Don't use there online service

I placed an order for my mums birthday on Tuesday(THERE DID NOT MENTION IT'S DELIVERY DATE). I tried to phone there customer service phone line on the saturday but its only Monday to Friday 8 to 6(NOT GOOD). I received an email on Monday saying that its not in stock in ANY of there store. I've cancelled my order and gone to Amazon... 3 left in stock.
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Variety is great, Prices not so much....

The Waterstones website is very easy to use and very informative about future releases from my favorite authors, it's also been a great way to find potential new reads for me as I find the stores can be very disorientating and hard to find exactly what your looking for.

I've purchased a few books from the website and have been very pleased with the service as I have had no problems with it, but upon looking at other websites I have come to find that I was paying a little bit more.

I can't fault the service or the website itself but I do recommend that you shop around for prices as you can save a few pounds on bestsellers and maybe more on lesser known books and as we all know it soon adds up.
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awful customer service

I certainly won't use them again. After waiting for over a month for a book I'd ordered, I loked again online and saw the status was still 'waiting to be picked in warehouse'. I caled them and they told me the book wasn't in stock and they didn't have any in any of their stores. 'You should have been emailed about this'.

Well, they never emailed me, never responded to any of my emails, and their own order review service still told me eroneous information.

Rubbish.
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Terrible Service

This is ridiculous. I received a book token for my birthday which i intended to use to buy a Politics text book required for my course. The book was available at several retailers including Waterstones and WHSmith. I've shopped at Waterstones for years so i attempted to buy the book from there.
Unfortunately the nearest branch that had my textbook in stock is two train journeys away so I decided to buy it online. At this point i discovered that i couldn't use my book token online so i went into the store to see if i could order it in from there. I couldn't, but a lady behind the counter suggested that i buy a waterstones gift card with the token which i could use online.
I followed her advise and using the gift card i bought the book online. The website claimed the book was in stock and that delivery would take between two to five days after shipment. I didn't get to test this as my book was never shipped. Waterstones seems to feel that it is acceptable to sell books they do not have in stock. I recieved three emails over a three month period informing me that Waterstones were attempting to aquire the book from their suppliers.
I recently recieved an email telling me that the book wasn't coming and that the money had been refunded to my card. It is three months down the line, I have no text book and instead of a book token i could spend in a variety of stores i now have a gift card for a shop i no longer have faith in. I am deeply annoyed about the service and feel it is misleading to for a website to advertise a book they don't have in stock.
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Don't like wasting money

Hi I purchased a eBook from Waterstones and have not received it has it did not load down properly so I emailed them, they sent me a email to help me but I have tried and tried but are still having no luck. so I emailed them back and asked for a refund they still not give me one so I told them I was going to rind head office and all they keep doing is ignoring me.I have also phoned them twice I will never purchase another item from them. I wish I had read the revives
I would not have purchased the ebook
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Stock is poor on some books

Could have been more proactive in telling me they were out of stock rather than having to chase.
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Informative site with loads of info

Good site for all sorts of books. Great loyalty scheme and competitions too. Not always the cheapest though.
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Extensive range of subjects

If they haven't got it or can't get it, nobody can!
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Very good

In this website you can buy, read reviews, find reading suggestions, ebooks and all the new good stuff coming out in the shelves.
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Always great choice

A definitve authority with knowledgable staff
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Long live the Book

I could spend all day in this shop, the staff are very helpful and friendly
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Satisfied

Fantastic selection of books. They are even quick to get the books that are out of stock, so it is always a good experience to shop with them.
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ok but not as good as once were

They seem to have lost their individuality, i got to a few different branches quite often and have found it has gotten worse over the period of time.I read a lot of American romance novels and used to be able to walk into the Cardiff Hayes branch and a selected bookcase was filled with all my favorite authors. However now they have put them all into fiction and reduced the amount of books sold by the authors.I began having to look online and also struggle to get new books when they have been released. My nearest branch Newport has lost its soul as such and i find i rarely go in there unless i know of a book being released. I understand lack of space means not every branch can make it easy for their customers however i walked into Weston-super-mare yesterday who not only have a coffee shop but they also have a dedicated section. create some individuality into your stores.
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Quality

Good staff, good Internet site with reliable service, keep the good work up Waterstones
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Appalling

Appalling online service - I ordered a moleskine notebook which took 12 days to arrive. Last week I emailed to say that it arrived and the only response has been an auto response one week later!
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Very poor customer service

We were accused by the manager of our local store of being shoplifters despite a total lack of evidence. When we complained to the store.experience team they told us that the store manager could expel us if she liked. We disagreed with the manager's assertion and subsequent messages to the store.experience have vanished into the ether. Queries to the online waterstone's message board have, through the online intermediary, revealed that they have no intention of continuing the conversation. Shocking!

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Waterstones Details

About this company

Buy books online at Waterstone's - the UK's leading bookseller. Browse millions of books - fiction, non-fiction, children's, eBooks, textbooks and audiobooks. Free UK delivery to store and on orders of £10 or more*

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Category

Waterstones is ranked 33 out of 34 in the category

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