Waylandgames reviews

Waylandgames reviews

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Hit and miss

So far I've had two dealings with Wayland games and the second might be my last.
The first order was for a bundle of Games Workshop sets and it was dispatched promptly, arriving within the estimated time.
My next order however was a shambles. I ordered some mantic games sets which were listed as being in stock. After a week i received a message saying they were waiting on stock from the supplier. After 3 further weeks of vague responses to emails my order was finally marked as dispatched with nothing more than an apology email. Not impressed with their customer service.
Would only recommend them if you are planning to buy stock such as GW sets which will be discounted and probably actually in stock!
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You get what you pay for

Wayland offer competitive prices and a huge range of models. The discount comes at a price, and the price is looooooooooooooong delivery times. I have places several orders at Wayland over the past year and none of these have met the delivery times stated on their online shop.

It is not uncommon that items listed as 'in stock' are not available, meaning that these have to be ordered at the manufacturer. This means that you get to wait up to one week for the order to go to the manufacturer, another for them to deliver to Wayland and a week for the processing.

Cheap but slow - Worth it if you don't need your stuff this month.
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Less than awesome

I tried to place an order with Wayland in Oct 2012, I asked them to put together a bundle of over 100 paints for me. They declined so I went elsewhere, possibly poor service but no real dramas.

A little while later I did place a small order with them. I was moving house so I selected items which were shown as being in stock on the website then paid for express delivery so that the items would arrive before I left my old house. The order turned up two weeks late after I had moved and I had to pay to have it sent on. I emailed them to ask why they had accepted a payment for rushed shipping if they were unable to fulfil the order. I got a rather curt email back blaming the supplier although this didn't explain why the website showed the item in stock or why they took the money for rush delivery.

Overall moderately **** and best avoided. If you don't actually need any sort of service or they happen to have the only stock in the country of something you need but you aren't fussed if/when it actually arrives then go for it.
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AVOID AVOID AVOID!!!

I bought some magic the gathering cards from Wayland games at the beginning of October for a birthday present. They had the "real time stock level". So, I received an email this morning detailing that part of my order is no longer available; the return to Ravnica battle booster packs. I ordered these products over a month ago and have heard nothing since, and when I ordered I saw that 4 2013 packs were in stock and over 50 of the Ravnica battle booster packs. I chased up the order two weeks ago only to be told that you were waiting for the 2013 packs to be in stock. If they were out of stock, why sell out of stock products anyway! And their "real time stock level" is obviously glitches. However, I would like to know, with the Ravnica battle booster packs, seeing as there were apparently over 50 in stock when i ordered, why were these not reserved for me at the time my payment was accepted? Therefore, Why did they give priority to other customers when my order was first? I have cancelled the whole order and am expecting a refund. I think that their customer service is shocking, they could have emailed me to let me know they were waiting for stock but no, i have the chase it up myself, and i am livid, seeing as these were part of a birthday present which is now a month late and I have a very disgruntled 13 year old brother. I thought I would order from Wayland because they looked genuine and the products in question were cheaper than elsewhere. I suppose it just goes to show that you're better of buying the products full price from the official people rather than third party distributors at cut price, because if you do you certainly pay in waiting time and poor customer service. I had better get my refund within the week or there will be hell to pay. I am also contacting trading standards about Wayland games as they shouldn't be selling products that they don't have in stock, therefore promising the customer something and failing to deliver. I have never had such a bad experience in my life I would avoid them at all costs and buy your MTG from Waterstones and Warhammer from Games Workshop. Yeah you pay full price, but at least they know how to give good customer service.
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They do what they say

Ive made two orders from Wayland Games. The first was several items listed as 'In Stock, dispatched in 3-9 Working Days' It was dispatched in exactly 9 working days and arrived next day, well packaged and intact. Second was two items both listed as 'In Stock' with a realtime stock level. The moment i ordered these the stock levels on the website were reduced to take into account my order. The order was dispatched the next morning and arrived the morning after that, again well packaged and intact.

The simple expedient of realtime stock levels gives this review the 5th Star. Though i have only had two experiences with this company both will lead me to return to them.
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They selling stuff that they haven't got in stock.

I order board game at the store and I have been informed that they haven't got it in stock and waiting for order. Which can happen to anybody. However, I waited a month and during that time they were still selling the item. Really poor store. Order only if you don't mind waiting!!!
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Keen to give good customer service

I recently completed my second order with this company. I had left it really late to order a gift for my son, and then messed up the paypal transaction (my fault) so the order hadn't gone through. I explained the situation and they rushed the order through specially for me. I have previously phoned just for advice on which item to buy and the really friendly guys (all men?) there were very keen to help.
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Cheap products but at the cost of service

Ordered items Sunday night and paid for next day delivery. I was expecting these to be delivered on Tuesday as per their website.

No delivery on Tuesday. Contacted wayland who responded quickly. They informed me that Royal Mail did not pick up their mail on Monday. No one thought to contact me about this hitch I found very disappointing considering I picked special delivery.

It took multiple emails to get a refund for the shipping as the service I paid for was not delivered.

To top it all the chap I was dealing with did not know if it would be sent today either...

They did however confirm later today it was sent

Sure the products were cheaper. But I will pay more to a company that has a clue next time.
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Awkward Website, Poor Communication

Generally an okay company, but not without problems. While Wayland's "Traffic Light" system of stock availability might seem helpful, it is actually far from. I've ordered items listed as "High Availability" only to discover they are in fact unavailable for the forseeable future. They seem to have now added actual stock levels to the website, which is more helpful, but this doesn't help with Wayland's somewhat flexible definition of "High Availability". They also seem to be quite slow at updating items availability when it changes. Most irritatingly, it often doesn't become apparent that an item was unavailable until it is not in the package along with the others.
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Worst company I have ever dealt with. AVOID!

Ive spent over a grand in the last month or so Ive bought from Wayland games twice. Both I was disgusted how bad they dealt with my order. It took Months , no replies, hang up on me, didnt inform me and took my money and still messed up my order plus having things in stock on live stock levels then deciding they dont have it in dont tell me but take my money. Ive played for years but stopped for about 7 years ago then got back into Warmachine/Hordes and a few other game systems and not had much luck with sellers up until I found HGI which are great and would recommend to anyone, great service, quick delivery, great prices and very friendly and helpful. Its a damn shame when people get shafted by companies that just dont care. Another note is I noticed hundreds of their prices RRP is way to high to make you think your saving more money...Your NOT! They are lying to make you think your getting a great deal. Simply disgusting. Search around as theres a few decent stores still out there that are top end service this isnt even close to good. AVOID!

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