Both shower trays arrived damaged, this was only discovered when all the packaging was removed to fit the trays. WD bathrooms refused to replace the trays and were not prepared to discuss this as the trays were not reported as damaged within 24 hours. We did contact WD Bathrooms within their stated 14 day window for returns.
The damage to the trays was covered by the polystyrene that is supposed to protect the trays in transit, so was not visible on initial inspection.
Had to buy two different shower trays from a reputable company, so I now have two damaged trays waiting for a response from WD Bathrooms.
I would not recommend this company as they are not interested in their customers, the delivery procedures they describe on their website are pure fiction. Beware buying anything from this company.
My comments in part echo the last reviewer.
I ordered my products back on the 27th of October, I am writing this review whilst still waiting in for these products, the delivery company were meant to be ringing me to let me know when they would be delivering. They have not contacted me yet. I have called wd bathrooms a couple of times to find out what is going on , in one instance I was quite rudely told the quicker I got off the phone to them the quicker they could find out. I have since been told by wd bathrooms that my delivery is coming today, but I have still not heard from the delivery company.
This is a really poor delivery service especially as most companies offer free delivery for spending a large amount.
I doubt I would use wd bathrooms again due to there poor delivery, and shall be warning all my friends whom a lot of as we'll so myself are in the building trade.
I have now recieved my bathroom and I have a broken shower tray. Called to let them know and was told I needed to email and wait for a response, so far it has taken me a week and three days to get a broken shower tray. Please avoid these people if you can.
Thanks for the reply I am still waiting for someone to contact me though surely whoever replied to my review could have called.
It was not indicated on the order that the items were considered heavy, which, per their terms and conditions require an individual to assist the delivery man to carry the heavy items or these won't be brought to the premises.
Only 1 guy turned up and my wife ended carrying the stuff where ANY other company is this country at least do the minimum work.
When I called WDB I was told I should have read the terms and conditions even if we could not have know about what is considered heavy from what is not.
All of this is unacceptable given the higher than average delivery costs we paid.
Extremely poor client services, poor communication, poor attitude: will never use them again and will actually tell everyone to avoid if possible.
A true evaluation of Customer Services can only be made when things go wrong.
I have never experienced worse Customer Service via the Help Line in my life with WD Bathrooms.
1) received a shattered shower door
2) were accused of shattering the door oursleves even though there were multiple witnesses to the fact
3) were not able to talk to a supervisor / manager as everything was dealt with via email
4) had the Help Line phone put down on us (even though we were professional)
5) were made to believe that company T&Cs were more important than the law protecting consumers (Sale of Goods Act 1979)
6) received rude & indignant emails
7) now have to rely on our Bank to sort this out, as being offered a replacement door for a reduced amount was not acceptable.
I will never shop with them again, and have shared this view with friends on various social media / websites as I wouldn't want anyone else to go through the same stressful and upsetting situaton.
Ended up ordering a new shower door through Bathroom Trade who were fantastic. Delivered on time, in one piece and excellent customer service.
I purchased a shower unit.
Sliding door 1200mm x 8mm toughened glass
Side panel 700mm x8mm toughened glass
Shower tray 1200mm x 750mm stone resin.
I tried locally and cheapest was £1400 twice as much as i paid.
Tradesmen that fitted it could not believed what i paid for the quality i got
Prompt service . Didn't have to wait long for the delivery of my goods. Great value for money . Bought shower cubicle and tray, sink,taps, toilet and shower. Everything looks great.
I recently purchased a shower tray and glass screen. I discovered 4 days out of the returns policy that the screen was not going to work with our shower. I called WD straight away who asked me to email customer services and therefore this is what I did explaining the situation and that we hadn't opened the screen from the box and needed to exchange it for a more expensive enclosure. They were not interested and just purely replied 'sorry but it is out of our returns policy'. I telephoned the number to be told that I couldn't even speak with anyone in customer services to try and sort this out and that nothing could be done. I spent nearly £300 with this company and have found their customer services totally unsatisfactory and unhelpful. I am now stuck with a shower panel that I cannot use and the need to buy another shower enclosure, of which I will not be purchasing it from WD bathrooms!
I ordered a air spa bath although this was a bespoke item I was never told it could take up to 3 weeks to be made that is my only complaint.The bath however which has now been fitted is fabulous a bit noisy in a small bathroom but never the less well worth the wait .I will use this company again
Ordered 2 shower trays for my bathroom & ensuite update and they arrived quickly. Particularly liked these trays because the waste was in the corner rather than others I had seen which were half way down one side which I thought might not be so good from the point of view of it being in the way when you were in the shower. One of the trays had a scratch on it but after contacting WD Bathrooms this was promptly replaced with another one.
I would have no hesitation in recommending this company and their products.
Very impressed with quality and service. Would recommend and use again.
Fast delivery with good customer service. There were no faulty items and the plumber had no problems. Very reasonable and really good quality. Highly recommend
The bi-fold shower door in polished chrome is a good product worth the money. The design in many ways is good apart from getting at the fixings to screw the wall posts to the wall with the door in position, which of course is the only way to fix it.
The screws supplied had a very small pozy head fix and with the screw driver at a angle due to the bi-fold door design, it kept slipping or damaging the head of the screws supplied. Change the screws and plastic screw collars to suit. Thanks.
ordered an upstand shower tray & only to find out only one in stock so after order placed found out someone pipped me to the post and delivery was put back by 10 days , but changed order & delivery was there the next day
Fantastic great quality shower that was delivered super fast and FREE. The shower looks and feels like a MUCH more expensive one..I am delighted with it and the service from WD Bathrooms, I would definitely use them again.
David Roberts Manchester.
Shower fitted by said professional, what a mess. Decided to strip the lot out and start again, apart from the tilling which he had made a good job of. The tray had been set to far into the wall not leaving enough area to fit properly a 7600 x 7600 enclosure. After some consideration the only thing to was to fit one of your 7000 x 7000 enclosure with little trouble the enclosure fitted a treat, We are now water tight.
I ordered some replacement parts for a shower door - friendly service and the parts arrived fairly quickly. I had the same experience when ordering the shower door itself two years ago.
Unfortunately the spare parts did not fit the shower door. I returned them, but they were lost in the post. WD Bathrooms checked and they were sure that they had not arrived. I suggest using recorded delivery when returning products of any value, so that you so not lose out if you are unlucky with the post.
very pleased with service. goods delivered as arranged by helpful staff.product supplied was a good standard, although the wash basin was cracked and it was replaced without any hassle.good company to deal with. can reccomend.
A good job the handyman who was to fit my new shower couldn't come until two weeks after the week he originally promised, because the shower tray and screen took much longer to arrive than anticipated and wouldn't have been here. The goods took 13 days (with chasing) to arrive. Now they are installed, I'm very pleased with the style and quality...
searched the internet for cheapest shower enclosure and this company provided me with that. however the quality was not compromised, my plumber found installation easy and i am really impressed with the quality of the product.
W D Bathrooms were a delight to deal with. The staff quickly and comprehensively responded to my queries via e-mail prior to purchase. The transaction was completed without difficulty and delivery was arranged promptly and efficiently by a friendly member of staff. The items were delivered on time and the delivery men were helpful
I was very impressed with the bathroom I purchased from this company. I purchased a full bathroom and was delighted with the quality of everything I bought. I was particularly pleased to be able to get the shower enclosure in the size I wanted (700mm) as I had very limited space to put the shower in. I could not find another company who provided this.
The advisors were very pleasant and helpful, called when they said they would and kept in updated on when my bathroom would be delivered. Everything was well packed which I was very pleased about, less chance of anything being delivered broken.
I would absolutely recommend anyone to purchase their bathroom from WD.
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