WeAreBeds.com reviews

Delivered when expected, all in order, very happy with service

The bed arrived on time. Luckily I had workmen fitting some wardrobe at the time and they assembled it for me. It seemed easy to put together and looks lovely

Good quality bed

The quality of the wood is very good and is attractive design. My only gripe with this product is that the fixings were poor quality. The heads broke off four of the screws whilst trying to attach and also one of the bolts did not align properly.

very pleased with the response to my order.

I needed spare put me up bed /searched on internet found . we are beds .com they had the bed I needed.contacted them by phone asked some questions gave my order ensured it would be deliverd next day,it was also delivery man ,helped by taking up to the room, being a pensioner it was much pleasing for the service. thank you.

negative

first come into contact with such incompetent company, I lost three days of work because I've been waiting for a courier from you, but He did not get. I wrote and I called to you and nothing promised by courier to come and take damage frame of beds, which is a week packed and waiting to receive. I'm sick of waiting and much regret the purchased product in your store.

Excellent service and quality product

Ordered Milano Day Bed and it arrived a day later! Super quick service. Delighted with the quality. The frame takes 2 single matresses and so provides two proper beds. Received emails informing me of every stage - excellent service - would definitely recommend and use this company again.

VERY GOOD!

Very quick delivery, very friendly and helpful delivery driver, very nice bed.

Service, quality and delivery excellent.

I ordered a pine flat pack bed and I would use wearebeds again and would recommend them to others.. The quality was excellent for the price, the delivery was on time and the bed was quite easy to put together except for a detail that was incorrect on the picture instruction. This wouldn't have been a problem if I had had a quick answer from the service team but that was not forthcoming. However with a little bit of manipulation of one of the dowell holes that should have been a screw hole (or vise versa) the problem was fixed quite easily. They lost a star because of the slow response, not because of the diagram.

instructions were useless!!

Ordering was easy enough online, delivery was supposed to be between 12.30 and 3.30 turned up at 7.45 in the evening althou the delivery company were helpful and said they were running late but then when we went to assemble it, each piece was either labeled 7 1 or 3! And as there wasn't supposed to b any labeled 1 this didn't bode well! We had to work out where each piece went which meant a lot of putting it together then realising things were wrong and taking it apart again, the instructions didn't show each piece in enough detail to see how many holes in which place etc, this was a mid sleeper so it was just all wooden pieces to be put together. Now its up its fine and pretty sturdy more then it looks online so happy there but that's about it.

14 May 2013

Reply from WeAreBeds.com

Hi Louise

Thank-you for your feedback. I'm sorry you had trouble with the assembly of the bed, I will review the assembly instructions and ensure they are revised to make them clearer.

Kind regards
Steve
www.WeAreBeds.com

I would give 0 stars if I could

really sorry but I do prefer to write reviews about my transactions myself rather than having them written on my behalf.

So here is the real customer behind this transaction (I received the Thank You email this morning without having written this review).
The only truth in this review is that Michael from WeAreBeds did his utmost to correct the utterly incompetent conduct from the delivery company. Anything else did not work.

I ordered through the web site and did not get any email confirmation about the purchase (as one would normally expect and as any other web site would do).

After calling the Call Centre on Monday the order was confirmed verbally and delivery was advised to be the next day. There was no delivery on Tuesday, nor was there any notification about the fact it was not going to happen. Tried to call the Call Centre Tuesday within the working hours advertised on the web site and was told they are now closed. Turned out later in the process that I could not get anybody on the phone after 5:30 in any case. So I reverted to e-mail.

The delivery company then came on Wednesday and delivered 2 out of 3 boxes. The delivered bed parts were the wrong colour.
According to the Call Centre the missing box was due for delivery the next day (Thursday) because the delivery company got it mixed up. So the plan going forward was to await delivery of the third box on Thursday, check if the colour matched the wrong colour of the original delivery and if not take steps to get the wrong box exchanged. There was no delivery on Thursday neither any notification. After e-mailing the Call Centre again it was promised to get the missing box delivered under any circumstances on Friday. There was no delivery on Friday either!

I then emailed the Call Centre letting them know I was going on a business trip abroad for the following week, so please could they arrange for delivery after my return, which was confirmed. Just the courier seems to not have had knowledge about this, because they delivered the third box while I was away. Luckily my 15 year old son was at home from school already when the box arrived and he could sign for the delivery, which I was told was not possible, it needed to be an adult.

When my son told me about the delivery I decided I keep the mismatching colours of the bed rather than entering another adventure of exchanging the wrong coloured parts because sleeping on the floor for much longer was not something I fancied. I told that to WeAreBeds in an e-Mail yesterday and this morning I found this customer review written on my behalf on the Trustpilot Web site!!!

Needless to say I would certainly not have given 5 out of 5 stars.

14 May 2013

Reply from WeAreBeds.com

Hi Michael

Thank-you for adding your comments, we will report the previous review to TrustPilot for their investigation as the only person who should have received the official invitation to leave a review is yourself, so I don't know how anyone else could have added the earlier review using your order number.

In terms of the mix-up with the delivery of your bed, I can only add my apologies to those I'm sure Michael will already have passed on. We have asked the delivery company to look into what happened with your order as this is not the standard of service we expect or are used to.

Again, my apologies for the problems you have had. I can assure you that whilst we have had some issues with deliveries, this is not the normal level of service we receive from our couriers, as you can see from our other reviews.

I’ll make sure the email you sent is dealt with and that someone responds asap.

Kind Regards
Steve
www.WeAreBeds.com

Top of the range

Well happy with bed. Was a nix up with delivery but quickly sorted by <Sensitive information removed>.

Cannot fault the service or product i received.

Good looking bed, prompt delivery

The bed arrived the next day as promised, with all its parts. We discovered when we started to construct it that the instructions were missing but managed to work it out anyway as the pieces were labelled A,B,C etc. Looks very good and my daughter is very pleased with it.

14 May 2013

Reply from WeAreBeds.com

Hi Rosemary

Thank-you for your feedback, apologies for the missing instructions, but glad you managed to build the bed without them and that you are happy with the bed itself.

Kind Regards
Steve
www.WeAreBeds.com

A perfect purchase!

Everything was very straightforward. Very good value. Very good service. I will definitely be using this company again

14 May 2013

Reply from WeAreBeds.com

Hi Wendy

Thank-you for your feedback. We look forward to your continued custom!

Kind regards
Steve
www.WeAreBeds.com

wearebeds.com love my new bed!

Bed arrived flatpacked within estimated delivery period of three weeks from order date. Very prompt efficient delivery service.
My one complaint would be the poor instruction sheet although the pictures are reasonably clear there are no written instructions to support the pictures. Bed took nearly 4 hours to construct with two people involved think the average construction time should be on construction instructions.
I am very pleased with bed now its up and in use, although the first bi of the rising ottoman base is difficult for me as a single female to get moving until the gas lift

14 May 2013

Reply from WeAreBeds.com

Hi Sue

Thank-you for your feedback, happy to hear you are pleased with the bed. I will have a look at the instructions and see what can be done to make them clearer and to help make the assembly time quicker.

Kind Regards
Steve
www.WeAreBeds.com

good price, good product, good delivey

Ordered my bed 10 days in advance,. Excellent customer service on the telephone. Delivered in four boxes, easily assembled. For good bargain beds, I will be using them again, highly recommended.

14 May 2013

Reply from WeAreBeds.com

Hi Ian

Thank-you for your feedback. We look forward to your continued custom!

Kind Regards
Steve
www.WeAreBeds.com

Delivered on time but bits missing

We were looking forward to our new bed. When it arrived some boxes were damaged and one box was open at one end. The delivery came when we were out so a neighbour took the delivery. We took the boxes to our bedroom and opened them up and took out all of the contents in preparation to build the bed. It was at that time we noticed that there were no fixings so we had no means of putting the bed together. Having talked to the sales staff they were quick to help resolve the issue and the bed is up and fine.

01 May 2013

Reply from WeAreBeds.com

Hi Kevin,

I am so very sorry about the missing parts. i know how frustrating it can be when you receive an item and there are critical parts missing.

As i understand you have now received the parts and were still missing some wood which you purchased. We have already refunded you the cost of the wood £6.26p.

I do hope you are now happy with your bed and purchase.

Many thanks,

John

Really great product and service

Really great product, a dream of a bed, item was delivered next day. Courier was lovely and very helpful. Web site was easy to use and no problem.Would certainly trust and buy from this company again and recommend it to anyone.

29 April 2013

Reply from WeAreBeds.com

Hi Leigh

Thank-you very much for your generous feedback, delighted you were happy with all aspects of your purchase and we look forward to your custom again in the future.

Kind Regards
Steve
www.WeAreBeds.com

I still haven't received my item. I've been sleeping on the floor cos my bed hasn't arrived

Internet experience was fine but it went south from there ! The delivery company attempted to deliver a day late when no-one was home and we then had to wait a week for delivery after that. Having now received the product I have been very impressed by the after sales service from WeAreBeds.com, the product is excellent and well priced and I can say that this is a genuine internet service that I will use again. Let's hope XDP Delivery can match the internet service for quality next time around.

01 May 2013

Reply from WeAreBeds.com

Hi Nick,

I am so very sorry about the delay in delivering your item. From our system i can see delivery was attempted and failed on the 24th as there was nobody at home. I also see that you now have your item it was delivered and signed for on the 29th April at 17:29.

Please can you update us your satisfaction of the product.

Many thanks,

John

Very good service

The ordering process was very easy and delivery was very quick. We did ask for a note to be put on the delivery docket for after 2pm as no one at home 'till then. They arrived at just after 8am but luckly my daughter was at home. Bed good value and easy to put together overall very pleased.

29 April 2013

Reply from WeAreBeds.com

Hi Julie

Thank-you for your feedback and my apologies that the courier was unable to meet your request for a delivery time. Unfortunately we are unable to guarantee delivery slots with our Next Day couriers, they do their best for us, but due to the amount of deliveries and complex schedules they operate it is not always possible. Pleased to hear you were able to accept the delivery at the time it did arrive and hope it wasn't too inconvenient.

Also pleased to hear you are happy with the bed itself. Thanks again for your custom.

Kind Regards
Steve
www.UKSportImports.com

Lots of problems with delivery !

Delivery date booked when bed ordered, for about 20 days time, then bed found to not be in stock the day before delivery, after i had booked day off work to be there to sign for it, another date booked, the date before we were moving house, another day booked off work, rang the day before to check was definity being delivered, only to find that it was coming the following week and we had be told the wrong date, have since moved and waiting for bed to be delivered on friday, fingers crossed !!!!

EXCELLENT

Really pleased with my new white leather bed, was delivered the very next day and built within 20 minutes, and very reasonable price for a stunning bed, i love it! thanks a lot.
a very happy customer :)

23 April 2013

Reply from WeAreBeds.com

Hi Lianne

Thank-you very much for your feedback. Delighted to hear you are happy with the bed and the service, always nice to hear from one of our satisfied customers!

Kind Regards
Steve
www.WeAreBeds.com

On the whole, the service was pretty good. The product good value, happy customer :)

My only complaint is I was told when I ordered that it would be delivered between 10 and 2, and so waited in all day, and having heard nothing, had to leave to pick up children at 3. The driver called at half past 3 when I was on my way to a doctor's appointment, so had to rush home to meet the driver to take delivery of the item. This was all a bit convenient, and really it's just luck that I was able to get home at all. I am aware the delivery service is a separate agent, so greater communication would hopefully ensure these kinds of mistakes don't happen in the future.

23 April 2013

Reply from WeAreBeds.com

Hi Naomi

Thank-you very much for your feedback and my apologies that you experienced some issues with delivery - we ask our couriers to be as accurate as possible with delivery information and in contacting customers, but sometimes there are unforseen circumstances which can cause delays. Glad you managed to get it sorted in the end and hope the bed serves you well.

Kind Regards
Steve
www.WeAreBeds.com

great prices!!

fast delivery (and it was free for my area). great value and great prices. very happy.

23 April 2013

Reply from WeAreBeds.com

Hi Sharron

Thank-you for your feedback, much appreciated!

Kind Regards
Steve
www.WeAreBeds.com

Fandabbydozy

Exactly as predicted cheapest bed and I throughly investigated on line options, smooth easy order and good quality bed with great service, infact I ordered at work so I was on the payment page for a while as I got distracted and the chat advisor popped up to check I was ok, which I thought was lovely. The delivery should have been with us Monday however the delivery people had only been given my landline number despite giving my mobile number aswell on the order so I didn't recieve a call and had to reschedule delivery or the next day. This said the delivery company were fantastic and the driver called me a couple of times once to ok delivery between 4 and 5 and again ten mins before he got there to give me time to nip home. Would definately recommend and have told friends and family to check them out.

18 April 2013

Reply from WeAreBeds.com

Hi Joanne

Thank-you very much for your feedback. My apologies for the mix-up with the delivery driver not having your mobile number, but pleased you managed to get a resolution quickly.

Glad you are happy with the bed itself and thank-you for the recommendations, we look forward to helping your friends/family in the future.

Kind regards
Steve
www.WeAreBeds.com

Great price good delivery

Bed really sturdy good value for money

18 April 2013

Reply from WeAreBeds.com

Hi Stuart

Thanks for your feedback.

Kind Regards
Steve
www.WeAreBeds.com

Excellent product and service

Mid sleeper, pine. All there, no probs putting it together. Boys love it.

18 April 2013

Reply from WeAreBeds.com

Hi Frances

Thanks for your feedback, hope the boys are still enjoying the adventure bed!

Kind Regards
Steve
www.WeAreBeds.com

First Class Service

Our lovely new bed has just arrived. Bang on time and with no problems. Staff couldn't have been more helpful when we phoned about delivery times.

18 April 2013

Reply from WeAreBeds.com

Hi Susan

Thanks for your feedback.

Kind Regards
Steve
www.WeAreBeds.com

Brilliant!

The bed looks brilliant and is very sturdy.
It took a very long time to build as the dowels dont go straight into place.
But on the whole its brilliant would deffo buy another and reccommend.

18 April 2013

Reply from WeAreBeds.com

Hi Emma

Thanks for your feedback. We'll have one of the guys in the warehouse take a look at the dowels and see where improvements can be made.

Kind Regards
Steve
www.WeAreBeds.com

Fast delivery

The bed I purchased was delivered as expected which was fast.

Company were very good and the bed (once made!) was very nice.
However, instructions were awful so had to make the bed blind and have been constantly resticking the tent back onto the bed as it keeps falling off!!!!

A few things to think about there for the manufacturers!!!

26 March 2013

Reply from WeAreBeds.com

Hi Jenny,

Thanks for your review. I am happy to hear you are delighted with the companies performance. However saddened to hear about the the bed instructions. I have pulled out the instructions from a Camelot Mid Sleeper and you are right they are not up to scratch and may cause confusion for customers.

I have addressed this with our manufacturer and I am currently waiting on a new straight forward set of instructions to hit my inbox. These new instructions will be included with every future order of the Camelot Mid Sleeper from WeAreBeds.

Once again thanks for your review.

Regards,

Brian
Customer Service Supervisor
www.wearebeds.com

Great bed & fast delivery

Ordered my daughters new bed on Monday morning and it was delivered on Tuesday, fantastic bed which she loves, expecially hiding in the tent underneath! Couldn;t ask for any more. Thanks guys!

Excellent delivery service

Great prices and really good quality I got this bed for my son who was really excited when he got it especially with how quick it came, really strong frame as well

Great service

After been played around by another bed furniture store I decided to go look elsewhere. This particular bed I wanted have been either sold out or had a very long waiting time. I couldn't wait 2 months for a bed because I was desperate to move into my new home.
Everywhere else had told me this particular bed would not be available anywhere until 5th May because it comes from the manufacturers and which they have no stock of.
That's when I came across WeAreBeds.
I spoke to James and he told that they had it in stock, 3 in fact! Which also comes from the manufacturers so that was a nice surprise.
I asked James to check and confirm about 3 times to make sure as the previous site I ordered from stated 'in stock' on their site but came delivery day, they called me to say they made a mistake and don't have it in stock!!
I now have the bed up and it's a lovely bed, very well made.
Service from WeAreBeds have been very good. Was told I can call up on delivery day and they would be able to tell me roughly what time delivery would be arriving, which is convenient especially when you haven't moved in your new house yet.
Would reccomend and buy again.

I am a happy sleeper

Bedframe arrived next day as promised, cheapest i could find online. Happy to have found you - will recommend!

fast delivery great bed

My daughter absolutely loves her avalon bed in pink makes so much more space in her roo. Which she shares with her sister will ne ordering again soon thanks 😊

A Fiasco!

We made the mistake of ordering a bed and mattress which was a fiasco from start to finish.

We received an email weeks after ordering stating that our order would be delivered on a certain day.

I took a day off work to await the delivery. The mattress arrived, the bed frame did not arrive. The delivery driver assured us that it would be delivered separately in a day or two (and by the way was reluctant to help to move the mattress).

I emailed the company to check when it would be delivered. I received an email back stating that the bed had been discontinued but offering no explanation as to why I had not been told this. We reluctantly agreed to a cheaper alternative cheaper bed as we were promised next day delivery and my mother was due to stay and needed to use it. This time my wife took a day off work to wait for the delivery on the agreed date.

By 3.30pm it had not arrived but wearebeds.com assured me that it would be delivered by 6pm.It didn't. I tried ringing but they had gone home so I emailed him instead as I could get no reply.

The next day I had expected someone to phone or email me first thing but it was not until I phoned them later in the day that they said they would try to find what had happened to the bed and get back to me. We Are Beds phoned later to say that the bed was now elsewhere in the country and that it would take the rest of the day to get it back and that it would then be delivered on the next day. They did not apologise for the further delays in the bed delivery and when I asked to speak to his superior or be given the contact details of the managing director or someone else at senior director level he smugly said that he did not have a superior and that he would not give out the number of anyone else in the company. I asked him to pin down the time of delivery ideally to an hour at sometime in the day so that I could pop home from work for the delivery and then go back. He said that he couldn't do that, that he would not ask the delivery company for a set time on my behalf and then said that it would be ok to only take 1/2 a day off as he would be able to get it to me by 12 noon for sure. I reluctantly agreed to this.

On the agreed day my wife managed to take work home and expected the bed in the morning. By 12.30 it was not here and I then phoned them. They told him that the delivery would definitely be with us that day. They did not apologise that it hadn’t arrived by 12 noon as he had promised or offer to check with the delivery company or phone us back to tell us what was going on at the delivery end. I managed to get home by 1pm and work from home in the afternoon. I phoned later in the afternoon to ask where the bed was and asked what sort of compensation they would be offering for this shambles - wearebeds flatly refused to offer us any compensation, he assured me that the bed was on the way but did not phone the delivery company to find out why the bed had not been delivered in the morning as agreed or whether it was indeed on its way. I tried phoning them at 6pm but once again they had gone home. The bed frame once again did not arrive. I emailed to complain about the handling of this delivery and the ridiculous of time off work that my wife and I were being forced to take in order to receive it, once again asking for compensation for this shambles.

The next day at 9.30 I receive a chatty little email from wearebeds.com to say that the bed will be delivered that day!!!! By that time my wife was at work and cannot take further time off work. I managed to go home by taking a further day’s leave. Fortuitously the bed arrived at 12.30 otherwise we would not have been in to receive the delivery, the driver would not let us check it whilst he was here. It has now been inspected and has a small dent in the headboard, not surprising given that it had been on a lorry for several days.
What a shambles!

Great company with lots of choice and very helpfull friendly staff

I live near to the showroon they have at Brierley hill and it is huge with a large selection of items to choose from. I was torn between to different bunk beds for the kids but was happy with my choice in the end. I opted to have it delivered with their in house delivery service and it came yesterday, The delivery guy was also helpful and friendly, I am happy to invest money into a local freindly business with offer a great service rather than one of these massive corperate firms.

Overall great and would deff buy again from them and would deff reccomend to a friend.

Donal Sharkey found this review useful

Extremely Satisfied!!!!

I recently purchased a bed from wearebeds.com and couldnt be happier... The bed is even better than I expected! It arrived so quickly. When speaking to customer service, I was very happy with the friendliness and helpfulness of the staff. The product itself is great. I will definitely be recommending wearebeds.com to my friends and family for their next purchases. They made a normally stressful purchase simple and easy. Thank you to all the staff for everything! Will definitely be using you in the future!!!!

sleepy heads go to we r beds

very pleased with the bed . easy to put together didnt take two of us long. also delivery was very prompt

Never ever again!

I would not go there. They are rude and unable to do basic tasks. When challenging this they simply dont reply and are rude, as they wait for you to call them. They have no structure (according to them) of anyone to deal with a situation if the one manager they have is not there This is a problem as she clocks off at 4.30 each day and does not ring you during the day. A few days of my life wasted trying to sort out problems caused by this firm. Never again will I deal with them.

04 February 2013

Reply from WeAreBeds.com

Hi Mr Ford

Firstly my sincere apologies for the issues you had with your order, the level of service you have described is not what we expect from our staff. In response to some earlier issues that were raised by our customers we have recently moved our sales and customer services operations to another location and as a result we have received much more positive feedback. I realise this will be of little comfort in terms of your own experience with us, but we are listening to the feedback we receive and we are acting on it in order to constantly improve the service we provide to our customers.

I hope you will consider giving us a second chance sometime in the future and we look forward to providing you with a much improved service should you do so.

Kind regards
Steve
WeAreBeds.com
email: info@wearebeds.com

Great price, great product, great service

After looking for a cabin bed for ages, I came across We Are Beds and found just what I was looking for. I selected the product as it looked well made and had all the features I wanted. It came very quickly and I was kept up to date with my order. We put it together easily and are very pleased with the bed, especially as it was such a great price. I would recommend to others.

Helpful. Very nice bed at a good price.

I needed some questions answered about the construction of the bed and they contacted the manufacturer to get the answer. The bed was of good quality and arrived very quickly. I am very pleased with the whole process.