The original bed I ordered was out of stock, I was contacted very quickly and was given the choice of an alternative bed or refund. I accepted the alternative which arrived the next day and exceeded my expectations. Was very pleased with the product and the service I received, would order again from them.
My order should have been dispatched in 21 days, I received no notice or communication at all. I c0ntacted them on day 28 to see where my order was, they said they had been very busy in the run up to Christmas but my deliver was due very soon. they contacted me the next week (after I threatened to cancel) and said my order was ready. The delivery cam but was wrong - I ordered a Divan with 2 drawers but they sent one without. i called and complained again and was told they would send out a replacement straightaway. A week went by, no sign - we contacted them again and they told us it would be sent Christmas Eve - it didn't turn up. After calling several times over Christmas we were told a replacement would be sent in January. i toll another day off and waited in, when the delivery arrived the man refused to take the new base upstairs or bring the old one down. I said it was fine to leave the new base downstairs but I couldn't carry the old one down - he refused to leave it, was very rude. I had to arrange another day for the delivery when my father in law could bring the base down. At no time were we able to speak to a manager, there was a customer services guy who was nice but completely ineffective and they refused to deliver evening or weekends when my husband could take delivery. to cap it all the bed is very poor quality and the headboard wouldn't fit the bed - we had to drill more holes to get it to fit - never again!
So in general the service and the bed itself are excellent. The delivery was fast and free and the bed itself- now assembled- feels steady and matches my decor well. So mostly I am very happy with the service and the item provided. The one comment to be made is that the manual provided may as well have been for a different bed. In the boxes that arrived there were more pieces, less holes/holes in different places, different types of screw etc etc etc to what was on the paper, in fact the only resemblance between the instructions and the bed itself was the picture of what it was meant to look like completed. So luckily we were able to figure it out.. it just took considerably longer than the 45 minute estimate to put together. But to reiterate- now that the bed is finished- that is a relatively minor complaint considering the value for money and speed of service. If there hadnt been that one problem this review would be five star not four.
Lovely looking bed but the numbers on the bed wernt matched to what the instructions said so took a very long time to put together as what said it should be number 6 in the instructions was number 3 etc..
I bought the Avalon (Adventure Bed) in pink for my 4yr old Daughter. This bed is fantastic for the price! It took about 2hrs to build on my own which isn't bad for a 5'2" female! It fits great in her box room and she loves the den underneath which I have set out like a little house with a lamp ( child safe ) etc. The only thing I would say is be careful with mattress size as the website states to purchase a single bed size but it's more a small single. Overall I am very happy with my purchase. :)
Thank you for my product it is very good quality and worth the money my 4 year old loves his new bed and the tents a great idea for my little boy to play and store his toys Will shop with you again many thanks.
Ordered bed frame on next day delivery. Phoned when it didn't arrive only to be told not only was it not dispatched but it wasn't even in stock, despite having taken payment for it. I was offered another frame that had no resemblance whatsoever to the one I purchased. Was told if I wanted one £39 more expensive I would have to pay difference as they were not willing to compensate me in any way. Am now waiting for refund to go back into bank. Definitely would not recommend to anyone. Not to be trusted. Customer service shocking
I can certainly say I would use wearebeds.com again!! After finding having a complete nightmare with another Company, I was extremely nervous of using an online company again, but my faith has been restored. I ordered my bed on Thursday got a call back on Thursday, as I had emailed them!! To double check order had been received and was really coming on Friday!! (As I said I was nervous!!) ordered was confirmed bed arrived the following day!! Excellent pro
The bed was goog quality for the price paied. The building instructions were clear.
The delivery was really fast, but unfortunately there was no communication from the courier as to an approximate delivery time. Thank God my neighbour was at his home and accepted the package on my behalf.
The product description was not clear. To be more precise, it was not stated anywhere that the bed had metal parts on its structure. I thought it was wood-only bed.
Overal, I would buy again from this supplier, but would certainly contact them for more info prior to my order.