We ordered a Nilsfisk power washer which came on the next day delivery, Unfortunately it was damaged, but when I contacted the firm they arranged for an immediate dispatch of another one, again this one was damaged - I think both were manhandled badly by the dispatcher as the boxes were broken. Again the staff were very helpful, and dispatched a third one ensuring it was well packed and could not be damaged in transit.
I would certainly use this company again for products
I ordered a Festool plunge saw. The Festool came next day as promised but unfortunately the guide was missed off. I called in the morning to explain and as easy as that with an appology, the guide arrived the day after. I have no complaints whatsoever with this company, any issues were sorted out as quickly as they could.
Was a liitle aprehensive as the item price was well below the average online cost but brand new branded items delivered the next day all well packed - no hesitation is using them again - which I since have, again well packed and prompt - one item out of stock - they offered to send on or refund which happened as promised
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