I have purchased from them twice recently and both times I have unfortunately had to return items (neither due to Webtogs, I hasten to add. Once was because of a manufacturing defect in a pair of boots and the other was because I didn't like the colour of a jacket when it arrived!!)
Their service for dealing with exchanges is incredibly efficient. They reserve your new product even before they receive the returned item (which costs you nothing in postage to return). This means that as soon as they receive the returned item, your new product is despatched immediately. No fuss, no inconvenience. This means you can shop with 100% confidence.
I started using Webtogs because they often have some cracking deals on quality gear. But it is great to know that their customer service is also top-notch, despite the cheap online prices.
I would recommend anyone to use this company.
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