Webtogs reviews

Webtogs reviews

Excellent
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Review by confirmed purchaser

Excellent customer service, very helpful

Saw pair of boots on their website but by the time I logged in to buy them a day later, they had gone..last pair.
Sent them an e mail asking them to consider me should the customer return them.
They contacted me within 24 hrs to say just that and arranged immediate delivery of the item to me to try.for size.
Unfortunately they did not fit. The returns process was, as explained, simple to organise and my account re-credited immediately.
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Review by confirmed purchaser

100% satisfaction

Fantastic all round no problems at all in exchanging and freepost , superb service and 100% customer satisfaction one of the best companies that I have dealt with
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Review by confirmed purchaser

Fantastic and speedy service

I find this company to be one of the best I've dealt with: great products, a fast and reliable service, and really helpful and friendly over the phone when you need to speak to a person. Would definitely recommend them without hesitation.
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Review by confirmed purchaser

A fantastic service. Highly recommended.

The value was great. The website was easy and straight forward. They communicated well with emails. I ordered with the free delivery option but they sent out my order straight away and it arrived, well packaged, really quickly.
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Review by confirmed purchaser

Fast and efficient service!

Great, helpful company. My items were too large but cannot fault returns service and Mike was super friendly - thank you!
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Review by confirmed purchaser

I RECEIVED FIRST CLASS SERVICE

Communication, service and value for money - ALL FIRST CLASS.
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Review by confirmed purchaser

Swift, and extremely responsive.

Have ordered three times, and canceled once. The orders went through beautifully, with incredibly swift turnarounds and postage. The cancelation was again processed v swiftly, and followed up by a v polite email describing the refund. Would definitely order again, and - after a catastrophe of an experience from a competitor - would pay a few quid over the cheapest going price for the backing of webtogs' service.
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Review by confirmed purchaser

Very fast and efficient

A good price too
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Review by confirmed purchaser

Fabulous service!

Fabulous service! Product as advertised at a great price.
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Review by confirmed purchaser

Would definitely use Webtogs again

I was looking for a women's North Face Artic Parka at the best sale price that I could find online. I saw that Webtogs had good reviews from other customers so I went ahead and ordered. The parka was at a very competitive price and arrived well packed and quickly. There was an added complication in that I needed the coat to be delivered to my parents' house rather than my own and this didn't cause any problems at all, as I can imagine it would have done with other companies. I would thoroughly recommend Webtogs.
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Review by confirmed purchaser

Fantastic Jacket at Knockdown Price

I was amazed to find this mountain warehouse arête hooded jacket at the amazing price of £99.99 as I has just purchased one in the sales a month earlier for £140 at a different store. They quoted up to a week for free delivery but I received my jacket just two days later. I will definately be recommending Webtogs to my friends and family.
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Review by confirmed purchaser

Brilliant service over the phone and email.

Thank you for the service from my order to he delivery. Everyone was really helpful.
The product is perfect, it was a present for my boyfriend and he loved it!
Thank you.
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Review by confirmed purchaser

One of the best for service in the outdoor retail sector.

I've been buying from Webtogs for well over a year now and can't fault their consistently great service. Delivery is prompt, returns are seamless and all the major brands are on offer at the best prices.
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Review by confirmed purchaser

Excellent customer service

Website gave clear and precise information on products. My bag was delivered quickly and when I returned it the refund was processed quickly without any issues. Would highly recommend webtogs
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Review by confirmed purchaser

Great prices, great service. What more can you ask for?

My order arrived on time, no fuss, no hassle.
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Review by confirmed purchaser

Great price & great company

I was looking for a fleece for my husband when I discovered Webtogs. They had the fleece I wanted for half price. The fleece was dispatched the next working day and arrived quickly and well packaged. I wouldn't hesitate to order again.
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Review by confirmed purchaser

Personal service was much appreciated

I ordered a good product but it was the wrong size. Exchanging it couldn,t have been easier and I had a personal phone call telling me my replacement delivery was on it's way. Very friendly and helpful.
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Review by confirmed purchaser

Effortless and on time

You are not my friend you are a company, however my experience shopping with you was not a bad one. Cheers mate!
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Review by confirmed purchaser

Great price, not so great service.

Ordered a North Face bag - great price, albeit with limited colour choices.
Bag arrived, but the external bag (... yes there is a bag to store the bag when not in use) was split/sliced.
This would have been very obvious at time of packing - it was neither small of tucked away & I question why the packer would send it out in such a condition.
I did eMail photos to customer services, their response was a little limp - send it back for a full refund if you want to, offer of upgrade to free postage (which I had already received) for a future purchase, but no comment on why they sent it out damaged in the first place.
It was too close to my travel plans to return so I'll live with it. A quality response would have been to send me a replacement of the damaged part only and not need the whole order back - but I don't think that option occurred to them - Amazon do this for faulty good, ship our replacements immediately and if you don't return the faulty item to them they will charge the replacement to your credit card - very quick and efficient.
I'm neither likely or unlikely to shop there again......
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Review by confirmed purchaser

Excellent service, price and delivery time.

Excellent service, price and delivery time. }

Webtogs Details

FREE Delivery on orders over £30!

Whatever you buy from us, on all orders over £30, if you live in mainland UK, we offer FREE delivery. Free delivery is also available within Europe subject to minimum spend.

Best Outdoor Online Retailer!

Webtogs is winner of best outdoor online retailer as voted for by Walk magazine readers AND Best customer care from the eCommerce awards! We're currently top of the pops for outdoor retailers here on Trustpilot.

ZERO hassles returns

We give 60 days, not the usual 14 and offer a refund or exchange, whatever YOU prefer. Any exchanges we cover postage back to us, and delivery back out to you (UK customers only).

Everything is IN STOCK

Now, where have you heard that before? At Webtogs, we make this promise and we mean it. If a product shows as 'In Stock', then it's sat in OUR warehouse.

About this company

Well, we are Webtogs, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.

Visit Webtogs

Customer Services

Call us on: 0117 911 3869
We live here: 14a Bennetts Field Trading Estate
BA9 9DT Wincanton
United Kingdom

Category

Webtogs is ranked 2 out of 90 in the category Fashion Accessories

Webtogs is ranked 3 out of 51 in the category Camping

Webtogs is ranked 7 out of 741 in the category Clothes & Fashion

Webtogs is ranked 10 out of 503 in the category

Webtogs is ranked 7 out of 257 in the category Sport

TOG Guarantee

We guarantee everything you buy from us for a year!

We offer a further guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you

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