From the moment you purchase an item, until the moment it arrives (and beyond), you can expect the highest levels of customer service. I received free recorded delivery that I could track online. The item arrived swiftly with a return instruction leaflet include in case the item didn't fit. I have been a customer for quite a while now, and I am always happy to recommend Webtogs to anyone. Thanks Guys!
I wouldn't hesitate to recommend webtogs. They had exactly what I was looking for cheaper than anywhere else I looked at. It all arrived very promptly and I am extremely happy.
Great service from Webtogs as I expect. Only downfall was the sizing of my size 8 Keen sandals...I thought that they would be OK as have had 2 pairs previously. Did not notice until I had been wearing them for about a couple of hours that they were putting pressure on my left toe. Then when I measured them against my other pairs the rubber footbed is a few milimetres shorter. Disappointing.....
When I called for advice it was provided comprehensively and patiently, going so far as to check stock in the warehouse to make sure that one obscure question I asked was answered accurately.
Delivery - standard - was very fast.
The items I've purchased have required a bit of pre purchase communication to answer a few questions ( eg single skin Nemo Morpho tent - any condensation issues ?) .
The answers received , both over the phone , and via email , have been prompt and informative , and from the same person each time . I have confidence in the staff of Webtogs in knowing user experience of the items they sell.
Customer service has been amazing .
A Rab down jacket in their sale was only available in size large . It was too big. I returned this at no cost and ordered a Rab soft shell jacket in medium . It was too small ! I contacted Webtogs re the actual measurements of the size large . These were sent within hours . The size large in this jacket matched my usual size medium in other brands .
I returned the medium and received the perfectly fitting large within days . 5 postal journeys for 1 postal cost ! ( a prepaid returns label is included with delivery note - if exchanging rather than refunding then postage is free) .
I am a fan of a bargain . All the items I've bought have been in their sale , and have been the best available price by a significant margin. I'm very happy !
I'd recommend Webtogs unreservedly after my buying experiences during March and April 2013.
Webtogs is a great site. I have ordered many times and never been disappointed. The staff are friendly and helpful, returning items is no problem and they will always help with any queries and try to sort things out
I have bought things before from Webtogs before and as always the products are as advertised and delivered promptly. Its a good website from which to order outdoor activities equipment. My purchase was Bridgedale coolmax walking socks and they had my size and a range of colours to choose from. Just what I wanted. Janet
Wow! ordered late Friday turned up early Monday, love my Keen Venice sandals..best price on internet..great choice and super fast service, great communication, cant recommend highly enough..hope to be back soon to order another pair in different colour!
Item ordered. Good value at a realistic price. Item received very quickly. Great experience. Would definitely recommend Webtogs to friends. Five star service from a five star company. Keep this standard up.
The service was clear and hassle free. Would definitely recommend.
Great service from Webtogs, I ordered a pair of walking sandals which unfortunately didn't fit as well as they should so I requested an exchange for a different style which I loved but they weren't the right fit, I exchanged these for the next size and bingo - perfection. I couldn't have asked for better service, prompt & efficient, returns & exchanges were really easy and staff friendly & helpful when dealing with the slight price difference in goods.
Iam pleased that I looked at your site when looking for a walking jacket,
and also pleased when it arrived, I have worn it a few times and it keeps you warm
and also light rain proof, comfortable to wear...
I was really impressed with the quick delivery, and the very reasonable prices from webtogs! The coat i purchased was exactly the quality i expected, and it keeps me nice and toasty when it's cold, but not too hot when the temperature is up and i just need a raincoat. An overall good shopping experience without trawling the shops.
All in all a very good service. The North Face body warmer was a great fit for my wife who is small to medium (size 10 below and 11 to 12 up top). The small fits well even with a thin fleece underneath. The length was good as well with my wife being 5ft 7inches tall. Very happy and she loved the colour which was the purple type one.
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We offer a further guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you