Service was okay but I would have appreciated an email to let me know the estimated delivery time; since one of the items was in stock and the other on the way as the site indicated. However I would shop with Webtogs again.
I ordered a backpack from webtogs and there happened to be some problems with the delivery which caused a delay of my package.
I was in contact with their customer service, since the tracking info showed that the package is not moving anywhere. The service was really great. They contacted the courier company and just in a few days, the package was my door.
Plus, they offered me compensation, because of the inconvenience with the delivery.
Webtogs is one of the best online sites I have used. The staff are so helpful. When the sandal I wanted wasn't available in my size, i phoned them and they went to find out when it would be in stock.They kept me informed.
Not only is it free delivery (and returns if there are any problems) but they use Royal Mail. This is so much more convenient than other private delivery services. Not looking forward to the day Royal Mail gets privatised!
I ordered myself a new rucksack from Webtogs having done a lot of searching for suppliers offering the best price for the rucksack I knew I wanted - I have back problems so the fit of the rucksack was the most important thing for me. Webtogs offered a great price and free delivery service (I think 7-10 days working day expected delivery), the reviews I read were really promising. I wasn't in a rush for the item but it arrived about 4 days later, and was in perfect condition. The communication form Webtogs about the status of my order was brilliant - I would recommend them to anyone!
Ordered a coat was delivered in three days and was 60% off
Efficient process and dispatch of the original order.
Helpful service and advice when I needed to return and exchange an item for a size that wasn't immediately in stock but due in in next few days.
Would definitely use Webtogs again.
Just bought a fantastic back pack from Webtogs. Although principally side signed to carry a laptop or tablet, it's built and equipped as a top-class daypack. Would fully recommend both the item and Webtogs.
Two members of staff, Sue and Charlie have both helped me through the decision-making process about footwear and outerwear, describing products carefully and without bias. Deliveries have also been extremely quick and efficient.
I think the products sold on the site are good quality. I've ended up with a pair of Keen shoes, which I'm pleased with, and have returned a pair of Keen sandals which are lovely but too big.
I was astonished at how quickly the order was processed and despatched, was kept informed throughout as to its progress, and was delighted with the kit when it arrived.
Outstanding. Well done, and thanks.
Whenever I need anything outdoors withing a defined timescale I turn to Webtogs. They not only offer quality products at competitive prices they deliver in a very timely manner that can be tracked but more importantly for me relied upon - unlike others I could mention!
I was in a hurry, needing warm gloves for a hike on Mount Rosa Glacier in Italy, webtogs, besides the amazing price that offers, also delivers in Europe at Speedy Gonzalez speed; 2 days after the order I got my gloves, and warm hands above 4000m.
as above nothing more to add
The goods were priced well and easy to find on the web site. Free postage option and paid for express delivery are good options. The ordering process was painless and the checkout simple. The goods arrived by courier on the time and day advised - excellent service. The goods were well packed and are exactly as advertised. If I needed to return anything the options are there and clearly set out. I will be keeping everything I bought.
Friendly efficient service, go out of their way to be helpful and call back when they say they will. Sandals arrived quickly in excellent condition. I have already recommended them to some of my friends here in France.
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We offer a further guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you