I've valued some cars on their website and the offers are always very low, much less than what the cars are worth, and of course that's just a starting point because reading other reviews and using common sense, the values drop when you've been to see them. Of course, if you want an easier and faster solution to getting rid of your car, as opposed to selling it privately, they'll probably fulfill these requirements, but if you sold your car privately at the prices they offer, I doubt you'll have much hassle or experience much time wasted at all. It's all in their name, which leaves out the important point of what price. I think they're only in business because they play a numbers game, expecting a certain percentage of the population to fall into their trap. But then again as a seller, I suppose you've got enough common sense to walk away from a bad deal. I've given them one star because I can't see the true value they add - car dealers are probably a better bet - and there is usually some sort of negotiation to be had on a new car.
WeBuyAnyCar.Com (WBAC) USA comes to America and tries to get away with what it agreed not to do in the UK with the Office of Fair Trade See
It seems someone had the bright idea of exporting the (WBAC) business model to the US and decided to use practices that were similar to those that "worked" so well in the UK, that is, until the Office of Fair Trade nailed them as being unfair to consumers. Well, let's try the old practices, until we get caught in the US.
Oops, I caught them. In the UK, they had agreed, among a whole lot of other things, that WBAC contracts were not to make consumers responsible for disclosing information about the car being sold that the consumer did not know about. Remember that WBAC has just inspected the car, and that there's no mention of this consumer responsibility in their advertising or web site. Well, that's just what their agreement, which is given to consumers at the last moment, unfairly provided. (I copied an example provision below for interest, if you want to read it.) It's was also suspicious to me that all of the agreement's provisions are, according to WBAC, confidential even after a consumer signs it, but they "spilled" the secret provisions to me.
After going in circles with them for over a month, they were going to pay me what I consider to be a bribe, to go away. Details of their settlement proposals, which, as usual, they wanted to keep confidential, will be made available . I refused their settlement and refused confidentiality, except as evidence in litigation
Bottom Line: Don't use this buying service and be skeptical of any positive on line reviews. In my opinion, WBAC, shills or "Astroturfs" the reviews.
"SECRET PROVISIONS": NOTICE THAT NOTHING IS SAID ABOUT THE CONSUMER KNOWING ABOUT THE PROBLEMS AND THAT THIS IS AFTER "Full Vehicle Inspection" and "validation of (your) car's condition” by WBAC AT THEIR BRANCH LOCATION.
"All information, written or oral, supplied to the Company, during the online valuation process, vehicle inspection process or otherwise, is true and correct, and Seller has not omitted any information that could reasonably be pertinent to the Company; and there are no undisclosed physical defects with the Vehicle that a prudent purchaser would want to be informed about (including, without limitation, defects that would render the Vehicle mechanically unsound or inoperable or unroadworthy)
Ivan Steblyuk found this review useful
Been to 3 different webuyanycar.com branches now and it gets worse, totally confrontational, took £600 off my car for a small scratch on bonnet and charged me £271 for not having a spare key even though i only got one with my car. My service book wasnt stamped at the last service and because of this they wanted to take a further £190 off my valuation. An actual terrifying experience, I left and burst into tears as i drove home. They try to make you out as being stupid and uneducated.
DO NOT USE THIS SERVICE!
Ended up selling my car to Sellyourcarscotland.com and was looked after properly.
If you have time to waste go see Dana in Cranberry. They offered us less than $3000 below our quote because our car is a convertible and its August. I wonder if they offer lowball prices on 4x4's in May, because who needs that in the summer.
2004 renault clio 82000 miles. Quoted £710. Valuation less than half private sale valuation price. When arrived £120 taken off valuation price for dents and scratches when the car had only minor ones for its age. Also another £49.99. Thought I'd get £710 but got only £540. Felt duped but husband wanted quick no hassle sale and didn't want to private sell.
Also Leyton branch difficult to find. Had to wait whilst man sorted out IT system & had to do computer work over phone. Put wrong name on invoice and had to wait even longer to change. Not very professional.
I was offered 1680 dollars for my 1983 Porsche 944 after I filled out about damage to the car. I take I to them in Plum Pa and talked to Matt Madonna seems barely out of high school and offers 800 dollars and a take it or leave it attitude. The borla exhaust is worth 800. He was rude and smug seems like they pray on the unfortunate.
Ivan Steblyuk found this review useful
I have a VW sport golf with sport seats, sunroof and rims - 2006 plate in excellent condition (with 2 minor scratches). It's done about 79,000 miles, has MOT, Tax, full service history, 1 previous owner, 2 sets of keys etc... and they offered me £2500. Get real! It might have a high mileage but its reasonable considering it's age....not to mention VWs do hold their value. You would have thought they were quoting me for a corsa. They'd probably buy my car and resell it at around the £4,000 price mark. Private selling all the way
Ok I know what your thinking... Another dodgy company praying on the desperate (so did I)... Anyway I put out car up for sale 4 weeks ago and had the usual hassle from non-buyers (oh we were not desperate either)
I decided to input my details into WBAC.com they came back with a price approximately £250 lower than my advertised price so thought I would give them a try (even after reading reviews).
I had an appointment with Mike at Dudley all confirmed prior and was very helpful, he came an met me outside their offices checked over my documents and the car, took for a test drive and marked any damage.
We went back to the office and he showed me their standard repair costs for curbed wheels and dents (not the cheapest) but if the damage is there the damage is there... The price ended up probably about £450 lower than originally advertised... At this point I was asked what the lowest figure would be to make a deal I gave my figure which he checked with their underwriters who accepted this DEAL DONE!!
Bottom line is if there is a reason to knock you down they will... But so would any other car buyer, if your car is in good condition and as described I doubt you would be disappointed as I ended getting rid of my car at the price I wanted... Thanks for you help Mike : )
If you don't value your time or money, then go and waste your time with these jokers.
They will lure you in on a basic valuation and then offer you less than half the market value once you've made the effort to go and see them.
The OFT has already proven that they are total con artists 96% of the time.
They should be closed down.
On the website WBAC offered me £2300 for my 2003 (53 plate) Audi A6 (103k miles) - and then less than £1500 when they looked the car over. Knowing the true value I put the car up on eBay and Autotrader (for £4250) - it sold for £4500 on Autotrader within 3 days!
Ben McMahon found this review useful
Its funny good truck over 14 years old blue book 6,500 for ok trade value 5,100 for ok... so they offer 3.3k on website I say ok get there and suddenly they offer me 2,2k I couldn't believe it. I considered just getting a title loan as they would give me 3k instead and let them have it. I honestly couldn't believe how low they offered me.
Ben McMahon found this review useful
I took a Mercedes to them, market value of £2,000, by the time the joker of an evaluator had noted every minor scrape on the bodywork (which you would need a magnifying glass to see), and trying to tell me it needed new brakes - they were renewed three weeks earlier before its M.O.T., so at least one of their 'valuers' is a liar. I put it on Autotrader, and it was sold the very next day to the first person to view it, for just under the asking price, £1,950.
The con artists at WBAC offered £1,600 originally, their final offer was an insulting £450!
DO NOT entertain these clowns, all the 5 star ratings must be employees (in my opinion) I would have given them zero stars - but 1 is the lowest rating allowed
Ben McMahon found this review useful
I was given a price online of 2900 for my 2005 Optima. Yes it does have scratches and a few dings, this was something I put down in the evaluation. I got my car looked at and this kid checked off everything plus more. After logging everything in thecomputer, he gave me a quote of 900.00. I told him I would sell it privately and he tried everything in the book to stop me from "KBB is not accurate" to "your car value will go down if you sell it privately". I smIled again, thanked him and went on my merry way. Waste of time!
What a bunch of jokers and a total waste of time. Quoted £2250 for my Audi TT online marked the correct amount of previous owners and slight damage to 2 of the black alloys. The spotty teenager that served me thought it was OK to knock £500 off for these alloys and offered me under £1700. The cars market value is £3K he must have thought I was stupid. Any car 12 years old is gng to have damage to alloys and when you state the damage before the online evaluation they should not knock 250 per scratched alloy - they'd only cost £50 each to get repaired.
Will never use this company and drove off in my car to sell it for a fair price to either a dealer or privately. They obviously hope you are desperate for the cash and will sell it whatever. Complete bunch of losers.com
This is a joke. I have a 2004 Hyundai Elantra that this site valued at $2,300. Now any reasonable person would agree that a car with no accident history, no time ever spent in a shop with 100k miles is probably worth around $1500-$2500. So when I got my quote of $2300 I was very happy and decided not to trade my car in and instead give my business to webuyanycar.com. To my despleasure, the guy test drove my car and then took $100-$300 off for each little ding or scratch. THE CAR IS 9 YEARS OLD. THIS IS WHY IT'S WORTH 2k!! So this man also became a mechanic and told me I need new breaks (which were just replaced 2 months ago) without ever looing at them. He knocked anoth $300 off for this. Their plan is to give you a very competitive quote, get you in the office, nickel and dime you for normal wear and tear (which like I said before, is why these older cars are worth the 2k price to begin with) and hope that they have you between a rock and a hard place to get you to settle. I was offered $600 for my car and they guy even tried to make me feel bad because he said the car would cost $3000 to repair. He then called three days later and upped the price to $900 because he "wanted to do me a favor". Regardless of their terms of service and fine print, THIS PLACE IS A WASTE OF TIME AND A JOKE. Anyone that wants fair value for their car, please don't use this site. I will NEVER use them again and have already voiced my displeasure to friends, family and co-workers.
Ben McMahon found this review useful
I went on line to sell a 1999 Toyota corolla and they gave me a price of $1995. I knew they would not give me that price but thought I might get about $1500. The salesman took It for a test drive. He then marked down on his list all the little imperfections on the body. I already told them online all the little dings,which were not many. The car is in good shape. He told me the computer worked it out to be about $250. He then played this stupid game were he called someone and told them the car was in good shape and recommended that the give me more money. He got off the phone and acted like he gave me a great deal buy getting the person to give me $1000. I asked for my keys back. This company takes advantage of people who need money. If I gave them a good idea of the cars condition before I got there, then how can they knock off 1000 dollars off the price. Put your car online and sell it for a fair price. This company is a rip off!
Ben McMahon found this review useful
I did quite a bit of research on what my 2006 Scion was worth in the condition it was in and realized what I was finding online was just a general estimate and any offer would be subject to the vehicle being inspected by the buyer. That said, I used Kelly Blue Book (http://www.kbb.com/), Edmunds.com and NADA Guides (http://www.nadaguides.com/).
All three of these nationally known resources estimated a value within a couple hundred $$$ of each other, so I was pretty confident of my car's value. Still, I took the lowest of those three estimates and subtracted about $500-600 to have a good range of what I should expect to get.
I went to CarMax first and they offered MUCH less than my estimate, and they do everything to assure you their offers are realistic and an accurate offer based on the value of your car. Not even close. They even revealed their offer on a computer screen like they were revealing some amazing offer I should be excited about. I almost laughed. The only thing missing was the drum roll.
Later that same day I took my car to a local office of WeBuyAnyCar.com in Alexandria VA, and they offered me EXACTLY what I had estimated I could sell the car for. I had a range, and they came in $25 dollars above the lowest price I was willing to take. I sold it to them on the spot, and got a check before I left their office. Their offer was well over $500 more than CarMax had offered. I truly felt they were not trying to take advantage of me and gave me a fair market offer. No gimmicks. Just business.
I would highly recommend you shop it around to other buyers such as WeBuyAnyCar.com or AutoTraders.com. Don't only use CarMax or think they are the only "game in town". I was glad I looked elsewhere.
Is it just me or are a lot of the reviews for this company very flattering and very similar!? ;-)
I have had 2 cars valued by WBACar. com and the reason they can 'buy any car' is that they offered me about a third of their market value (a third of what I then sold them for privately).
After giving a basic valuation they then take £50 off that as an administrator fee as a starting point. If you want the money quickly they charge for that too. They also state that their very low valuation is for the car in perfect condition and any variation from this will reduce the valuation.
This seemed to me to be a desperate final measure to sell my car for a fraction of what it was worth, so I didn't! Just beware....
sean from we buy any car bromsgrove, a very nice man,easy going i felt like we had been mates for years, made selling my car a breeze had been planning to sell my car for a while, but being very busy with kids never seemed to have the. time or notion of where to begin, until i went to see sean at webuy any car, a credit to the company wouldnt hesitate to go back, and would definately recommend to anyone who wants to sell there car the fast easy, hassle free way
We are a repeat customer of WBAC at the Lincoln Branch. Having experienced excellent service in December 2011 when I sold my car I immediately contacted Steve Felton (Branch Manager) to sell my wife's car. Steve dealt with the sale efficiently and without fuss; making the whole process effortless. Moreover, I received a good price for the car. Thank for making the process so easy - we have recommended WBAC to family, work colleagues and friends. Simply outstanding service and I would recommend them to everyone.
I have recently sold my car through "webuyanycar, the Bolton branch" ... I just want to state out that I was advised by "Jonny Brogan" and the service was fantastic !! The advisor was friendly, quick at the job and extremely efficient. A definite 10 out of 10 star rating from me !! :D
"Suite 49, Evans Business Centre, Manchester Road, Bolton, BL3 2NZ
(Vehicle purchaser Jonny Brogan)"
All the best
Excellent service at the Oldham branch by Phil Turner. He was very polite and professional. I was given more than the original quotation and the process was quick and efficient. Could I also add that Phil did not try to discount the value of the car in any way and in fact upped the value as I had given a higher mileage than the car actually had when I submitted the car details. I have heard and seen a lot of reports about this company that were negative, however Phil and wbac.com has convinced me this is the best way of selling cars. I would definitely recommend webuyanycar.com to anyone.
Hi there, I would just like to let you know that I was very impressed with the service I received at your Wimbledon Branch. The chap who was helping me, Richie, was excellent, friendly yet professional. I was very nervous about selling my car and had my elderly mother with me and we both ended up thoroughly enjoying the experience and sold the car!! I have let all my friends know how pleasantly surprised I was with my dealings with your company.
Please let Richie know I have written this ... too often feedback on excellent work is not passed back down to the person.
Having had a poor experience at Evans Halshaw (poor manners, no introduction, no handshake, very bad customer service, not phoning back when they said they would, and generally wasting my time) I booked an appointment with Steve Truong at WeBuyAnyCar Edinburgh East..
As I'm sure is the case with many people, I was slightly apprehensive having read a few horror stories online. But from the moment of booking the appointment right through until the end of it, Steve was at pains to put me at ease and make the process as easy and transparent as possible.
He phoned me the day before the appointment to make sure that I knew exactly where I was going, and that I had transport in place for getting home. On the day of the appointment he explained exactly how the process worked, allaying any concerns I might have, was courteous throughout, and even filled out my V5 document and road tax refund form for me once I'd agreed to the sale.
All in all it was a good experience and I have already recommended WeBuyAnyCar to friends and family.
Jul 14 (3 days ago)
We recently sold our car to Steve Truong at the Edinburgh East, Fort Kinnaird office.
The myth of selling a car in this manner was completely dashed as Steve was not only friendly but very informative. We understood when we received the quote online that there may be a different monetary outcome. When we met up with Steve he explained each further deduction, including the big surprise that the car had been imported from Ireland to Scotland. The total deductions off the original quote amounted to an additional £230, but when explained by Steve, were acceptable, leaving us to feel completely comfortable with the outcome. The amount we received was just a few pounds under the figure we thought we might get if we sold privately.
If anyone we know is ever in the position of selling a car in this manner, we will not hesitate to refer them to Steve Truong.
I sold my VW Fox via the Bromsgrove branch of webuyanycar.com.
The guy who dealt with me was Sean Devaney and he was excellent and patient. Expecially considering he was obviously very busy!
He didn't exert any pressure on me and was very relaxed at all times. My money arrived exactly when he said it would as well.
I would throroughly recommend this method of seeling your car as it takes away the hassle of advertising and viewings etc.
I was incredibly sceptical about We Buy Any Car and I'm ashamed to say in my head I had categorised them the same as the companies who do short term cash loans, or those buy now - pay double later companies. I couldn't have been more wrong and would like to make an unreserved apology!
My review is based on my experience yesterday (10th July 2012) at the Enfield Branch and I was seen by Ross Murray.
Ross was incredibly nice and friendly, making the whole experience very relaxed. He came across as very genuine and honest, which is very refreshing when it comes to dealing with car traders! At no point did I feel patronised or intimidated, which again I have found to happen quite frequently.
The whole appointment was very light hearted and I didn't feel any pressure or that WBAC would be doing me a favour if they took my car. At no point did I feel that I was being manipulated or fed false information; Ross was also very open with his explanation on how 'We Buy Any Car' operate and he gave me a clear understanding of what my expectations should be. My final valuation was slightly lower than the one given originally on the website, but I was expecting this, due to a few marks on the car and scuffs to the alloys.
I still cannot believe how easy the whole process was, from the vehicle valuation though to the paperwork, as despite my earlier reservations - I sold them my car! I am so relieved that I haven't got to keep checking eBay to see if anyone has sent me a ridiculous offer, hang around at home for private buyers to not turn up or haggle the price down, or worry that I've got to insure two cars. It is a huge weight off my mind to know that the sale is done and I know I'll sleep better now! The fact that I am now without a car for 3 days, until I pick up my next one, is a very small price to pay for peace of mind, less stress and no time wasting!
I can't recommend WBAC too highly. As long as you have reasonable expectations about what your car is worth and anything on it that might affect the value, then you won't be disappointed. I can only assume that the people who write bad reviews about WBAC are deluded about the value their car is worth, or think that WBAC is a charity. As long as you remember they are a business and that you might not get quite as much as you could on a private sale, but instead get the convenience and stress free sale, you can't go wrong! Anyway what have you got to lose? If you don't like their price you can just pick up your keys/paperwork and walk out, I did not experience any pressure sales tactics at all.
Well done WBAC, I was extremely impressed and will not hesitate to recommend you to anyone I know who wants to sell their car. I couldn't be happier with the service I received.
For all you sceptics out there - no I am not a WBAC employee and yes I did genuinely sell them my car yesterday!
I went on 'webuyanycar.com' yesterday, valued the car online and took the car this morning to be assessed. we were happy with the value of the assessed car and sold the car there and then. it is an extremely easy,convenient and valuable way of selling your car. there are no catches. Jonny at Bolton branch was extremely professional and conducted the sale in a very organised manner. we will be highly recommending this method of selling to our friends and family. Thank you Jonny, you do go the extra mile!! sue mcdermott
I rang up my local branch (Oxford) told the chap that my car has a few cracks, bumps & scratches, arranged a time for him to have a look at the car which was 6pm on a Tuesday evening. Having put the conditions of the car into the website to obtain a rough idea of how much WBAC would offer, the chap pointed out excess rust and few other issues which was true and correct and then offered me price, I said no, went to walk away and he then made a phone call and offered me abit more, which I accepted, 10 minutes later it was all done!
As executor of my fathers will I had little choice but to sell his beloved Jaguar despite the initial online valuation being £1500 under.
When I took it in they knocked almost another £1000 off because they said it hadnt been resprayed by the dealer when work had been done.
You never actually get to speak to the person who does the valuation, He is hiding in their gargage somewhere, presumably so there is no chance to negotiate.
When I questioned all this the person on the front just said that they had devalued the car as it was a prestige vehicle.
Well not at £4,500 it wasnt! If I had any choice I would have walked. At least this was before they had the affrontary to charge an admin fee for the privilege of doing business with you.
However I can no longer stand to listen to Absolute Radio since they have carpet bombed it with their excrutiating advert because of the bad memories this firm left me with cashing in on my fathers death.
I would scrap a car now before dealing with these crooks again.
Michelle Mitchell Woodger found this review useful
Their database needs to be updated so people don't waste their time. The guy before us got his quote based on make, model and year...database should have recognized it was an 8 cylinder vehicle, but WBAC representative kept using that against him to joggle down the price, a LOT. Same with us, a part (push bar on an SUV) that isn't part of the initial vehicle had minor damage, but was used against us. It is my opinion that WBAC are scammers and I am so glad I didn't do business, but they wasted my time.
I bet most of the positive reviews on here are people they pay...but this is my opinion.
Oh, by-the-way...Katie is their online defense. She's very professional and will request detail such as WBAC number so she can "look into it" and say that she's sorry so more people can fall victim. You know...showing that the company "cares", but all they care about is scamming people.
Katie, answer this...the negative reviews, how can there be so many?
People, do online research, search for the negative review because they pay people online to post positive comments to drown out the negative one's!!!
Michelle Mitchell Woodger found this review useful
WOULDN'T EVEN GIVE THEM ONE STAR BUT HAD TO BECAUSE OF THE RATING SITE. SO UNPROFESSIONAL, TOLD WOULD BE OFFERED BETWEEN £7100-£7,290, THEY SAW THE CAR SAID IT WAS IMACULATE AND THEN OFFERED ME £5,800, MY TIME WAS TOTALLY WASTED. NO WONDER THE CAR TRADE HAS SUCH A BAD REPUTATION, FULL OF ARTHUR DALEY'S AND DELBOY'S, PATHETIC.
Michelle Mitchell Woodger found this review useful
I submitted my car for valuation and received a brilliant value. Made an appointment for the next day and webuyanycar gave me the full amount they had quoted me! This was on a Sunday, and the money was in my account the very next day! Very friendly staff, super speedy transaction and hassle free way of selling your car! Highly recommended!
Just to thank all at webuyanycar.com for the professional manner in which the purchase of my Skoda Fabia was carried out. It really did take the hassle out of disposing of our unwanted vehicle and we feel that we received a fair price for the car. I would like to make special mention of Steve Truong at the Edinburgh East Valuation Centre. Although obviously very busy, Mr Truong spent time fully explaining the process and calmly working through the paperwork. He could not have been more helpful and clear. Everything he said would happen did happen. I felt valued as a customer throughout. I would certainly recommend webuyanycar to others.
Just wanted to add my experience of we buy any car. The whole process was seamless from valuation to payment and the people involved were very helpful. This is the first time I used the service and I had heard of mixed reviews. My experience was that I was blown away by the service and many other organisations ought to benchmark with we buy any car.
A copy of my letter to the company representative:
I hope that you are well. Just a short note to say that I found you as a representative of “webuyanycar” to be very professional when dealing with me on the recent sale of my Toyota Rav4. This was my first experience with your company. Your valuation was fair and the negotiations on price were flexible taking into account the age and condition of my vehicle. You made time to make me feel welcome as a customer. The selling process itself was straightforward and the company did a BACs transfer into my account within 4 days of the sale.
When I find a company that does exactly what it says and treats its customers fairly then I am happy to write a positive review. I think that your own personality helped the transaction go smoothly and even though you were under pressure on the day, you dealt with other customers in a polite and supportive manner. I am sure that your company values your services.
The key question for the future is would I use your company again? The answer is “Yes”.
Please feel free to use my review in any way you wish.
On line the vehicle was priced at $1135. I went in and was promised $815 after deductions for every minor ding. However needed a new title and returned later. A new "salesman" then evaluated the car and offered $500, saying the first estimate must have been wrong, and they only honor their estimates for 3 days.
To reply as a company, please log in to your business account.