Wedo Beds reviews

Great bed, fast delivery

I would highly recommend this company to anyone. They have a wide range of beds, and their service and delivery has been excellent.

The item was dispatched very quickly and the delivery was on time. I phoned the company prior to ordering to check some details, and was dealt with promptly, efficiently and courteously.

Excellent value for money

I ordered the messina ottoman and the relyon pocket sensation mattress, not knowing quite what to expect in terms of service or quality. I have been delighted with both the bed and the mattress.

I placed my order in the morning and received the items the next day. It wasn't the easiest to put together, but that might just be us as we're not really DIY experts! Followed the instructions and seems to be sturdy enough.

I would recommend this to anyone who wants a value for money, sturdy, space saving bed that looks good too.

Excellent service and product

Just purchased a bed and mattress and I must say that I am very, very impressed with them. The bed was very easy to put together and the advice that I received beforehand over the phone was very helpful.

I would definitely shop with this company again and advise my friends to do same.

Lovely

The mattress is so comfortable for such a great price and the bed frame was easy to build and looks great too. Really happy with my purchase

Quick and efficient service

This is the second time I've used this company and would highly recommend them. I really love my new bed, very comfortable and above all delivered when they said they would.

An Unsatisfactory and Disappointing Experience with WEDO

Ordered a headboard which arrived damaged. Rang customer services to advise of this & was asked to email photoes which I did, also advising of my concerns and asking for their comments. No one rang, but I did receive an email saying another headboard had been ordered. So I rang to ask why this had been done before I had discussed my concerns with them, to which I was told my email had been overlooked. I was then told I would have to wait for another all day delivery. I asked if the faulty one would be picked up at the same time and was told NO, but they could arrange a seperate pick up or could I dispose of it myself. I advised I could not as it was too big to get in my car, so was told I could leave it outside until it was picked up. The next day (Friday) someone else phoned me to arrange for the pick up but also tried to persude me to dispose of it myslef saying 'most customers were happy to do this in those circumstances'. However it would be picked up within 3 working days the following week. The following day my neighbour told me a van had called to collect an item, I presume the faulty headboard, but I was out, no noitification of this collection had been received. All in all not not the most satisfactory outcome of my order, I am extremely dissapointed with WEDO.

Top Notch

Ordered Wednesday, delivered Friday and I found the site very informative. What more can you ask?

Great Service

I ordered the Messina Ottoman Bed on next day delivery and have been very impressed with the service. The website was easy to use and they were helpful when I called up to ask about the depth of the storage space inside the base. I received a text the evening after a placed the order to say the bed was out for delivery the following day and everything went to plan. The bed itself is for a spare bedroom and although I required my son's help to put it together, everything else was simple enough.

Sales help useless

Great expert advise? beware,,, the sales guy I spoke with over the phone regarding mattresses was unmotivated and unhelpful, if you are going to buy a mattress through this company I do advise you to do all the research necessary yourself before hand, have all your needs and queries written and ready to ask as the sales team do not listen or ask questions to make sure you are going for the right one for your needs. And read the returns policy carefully to save you from the sudden barrage of texts once you placed an order.

Couldn't be more helpful

I started on live chat to ask some questions about headboard mountings. I was then emailed several times over the course of a week with very helpful information and they were very patient. I finally place an order over the phone and the chap I spoke to was also very knowledgeable and helped my choose the perfect fabric for my daughter. I am very impressed with the service Wedo offer and this gave me a lot of confidence ordering from them.

Pardeep Singh found this review useful

Excellent product and service

Really pleased with my bed, delivered the next day which is much better than a 10 working day wait with the high street shops. Really easy to use and super fast delivery.

Poor delivery and false guarantees

We were let down by another bed company and desperately needed a bed for our guest (after the other bed arrived broken and a week late and had to be returned). I called wedo beds and enquiries about the sock and deliver and was GUARANTEED next day delivery.

The bed didn't show. No reason why it was not loaded onto the truck,... Just that it wasn't. Cannot have the bed delivered for another 3 days as it would have to be reordered over the weekend.

It seems to me that if I order a bed on a Monday, waiting until the following Monday to get it is not next day delivery.

They offered no compensation and no attempts to expidite the delivery.

They were happy to have me walk away knowing I would leave a negtive review.

Any business like that does not deserve my custom.

Extremely Helpful

I came across wedo beds whilst searching for small double beds on google. I hadn't heard of them before but wanted some information on the depths underneath some of their metal beds as I wanted to use this space for keeping some boxes etc. They didn't have this information to hand (why don't companies list this on their websites?) but the girl I spoke to told me she would call round the manufacturers to collect the depths. I had spoken to another online business who said they do the same and never called back so I was delighted when the phone rang half an hour later and she had all of the measurements I asked for.

I placed my order later that day and the bed I ordered, the Serene Neptune Bed, arrived two days later. I don't think you always get the best service with these online companies, so it's a pleasant surprise when someone is genuinely helpful. I just thought I'd share the experience!

Excellent

I will definately be using wedo beds again as the customer service experience I received from start to finish was outstanding. As this was my first time ever buying a bed online I was a bit sceptical but after speaking with an advisor named Aisha over the telephone she was able to answer any concerns and queries I had efficently, patiently and extremely professionally. Thanks to wedo and Aisha I now have a beautiful leather bed along with a mattress at a very reasonable price. Will be recommending my friends and family to do the same........

AVOID AT ALL COSTS!!

The company it self is fine, but their delivery service is appealing!! They don't stick to time, don't read instructions on the entrance locations, and make no attempt to contact the customer. I was about to spend 700 pounds with these guys but due to being messed about repeatedly by their delivery service I cancelled my order! Never again!!

Putting Nextday Delivery to the Test

Excellent!!! Nextday Delivery Service. I had to put it to the test.

I was very anxious about getting the bed frame and mattress delivered in
time, for my partners return from hospital.

From Georgina, Tom and XDP one of the couriers, the service was
outstanding.

The only thing that could have been better is delivery information from the
mattress provider, which used a different courier service. However a quick
call to Wedo and Georgina, called me back with the information on delivery
for the mattress. The bedframe and mattress arrived before 4:30pm.

Outstanding Service from all involved, keep up the good work. Very
refreshing!!!

Thank you from a very satisfied customer
Heidi

Great website, good product and awesome customer service!

I wanted to buy a new mattress as my old one was giving me backache but I didn't know which one to buy. So I contacted their sales team, they were very helpful and recommend me an orthopedic mattress. I received my mattress the next day and since then my back pain is gone!

Great product even better service

I bought a mattress from here and i was impressed with their service
vast selection to choose from
excellent support from customer services
good value and ontime delivery

Friendly service and fantastic bed

I purchased a Julian Bowen Cosmo bed and a Breasley Flexcell 1000 mattress from Wedo. It arrived the very next day. It was really easy to assemble and the mattress is extremely comfortable. Will definitely be using Wedo again. Their customer service team were an absolute stand out from others I have dealt with in the past and are an asset to their company.

Great!!

We received a Ortho mattress for my sister who has said that she has slept like a baby ever since.

The delivery was easy, no hassle, a good quality mattress, totally comfortable I give this purchase a total thumbs up!

Great Mattress, Great Service, Good Night's Sleep.

Purchase an Ecounsound mattress for my Daugher to replace her ageing memory foam one and now I cant get her out of it. The mattress is extremly comfortable, firmness is just right. The service and delivery where perfect, could ot have asked for more.

Very happy customer

I purchased a mattress from Wedo Beds about a month ago and have been happy with the whole experience. I do most of my buying online but this type of purchase was a first forme. I spoke with someone in customer service and he explained exatly how the process would go and that I would receive my mattress the next day, which I did (the driver climbed out of the truck with a crutch but still helped carry the mattress) .

I am very happy withmy entire experience and my mattress is very comfortable. I would have no trouble recommending Wedo Beds for anyone, especially if you are buying a mattress online for the first time and are unsure, as they took the time to explain to me

I will never use this company again

I asked fif they were prepared to deliver a bed at a specific time and they confirmed they would e-mail me a time slot and then phone me when the bed was due to be delivered. That way I did not have to wait in all day and could come back from my office which is close by. On the day they hadn't contacted me and I phoned them, they confirmed they would call me shortly. They never did but when I got home I found my bed left out in the rain outside my house. I phoned to ask for an explanation and they denied any of those arrangements and said they only ever deliver within a day and never phone. I ended with the impression that this company will say anything, promise anything, to get your money. Also note, this system requires me to rate with stars and insists on some rating but the one star I have given is more than they deserve in my view.

Excellent Service and Fast Delivery

I just want to say what a pleasure it was to deal with this company. I ordered last Friday and received my bed and mattress on Tuesday morning as promised. I have slept like a baby ever since! I had never heard of wedo-beds before and don't normally shop with unheard of business online, so this has been a pleasant surprise!

Incompetent

Found the bed I wanted, phoned up to see if they would price match, in all fairness they said they would but the other company didn't have it in stock so they gave a £5.00 discount. I ordered the bed but they said that I had missed the next day delivery slot, so would be delivered on Friday.
Friday came and no delivery, so by late in the afternoon tried phoning, only a recoded message time after time, this is when I'm still at work. Left work early and phoned them fom home, around 5.00 pm finally got hold of a person who insisted that they had spoken to us and the bed had been delivered. Sounded like they delivered to the wrong address, they couldn't contact the couriers has they had closed ?
Anyway waited until nearly 6.00 pm for a call back, never came, so I phoned up to cancel has I needed the bed for the weekend, bought one locally not what I wanted had to take time out from work etc.
Now waiting for refund.
Will update on further news

OK further update, refund went smoothly, hard to get hold of them on the phone tried at 10 times. Then in the afternoon a bed turned up!
Waiting for them to get it picked up now.
Who was to blame for the screw up. I don't know.
Customer service as far as refund went was good

Lots of "human errors" but good customer service.

I experienced the following errors with my order:

1st. Bed delivered without headboard due to "human error".
2nd. Bed frame was missing slats.
3rd. Replacement slats arrived, but were for a different bed, so were unusable (didn't fit).
4th. Correct replacement slats were supposed to be sent but they forgot to send them.
5th. Same day courier sent the correct replacement slats, but again, they were for the wrong bed.

It took around 2 weeks to get the bed sent, scattered over several couriers. In total, I've had to take 4 days off work to wait for couriers to send the parts of the bed and I've had to take 2 parcels at work for the missing parts.

Their phone line rarely works (engaged tone usually) so their web-chat is the only way to contact them, but when you do, their customer service people are very helpful.

I should note that I received a £5 M&S voucher for my troubles - a nice gesture, but an interesting valuation of the inconvenience caused.

21 August 2012

Reply from wedo-beds.co.uk

Dear Richard,

Please accept our sincere apologies for the inconvenience and frustration caused. We are not in the habit of missing parts from our consignments or making it difficult for customers with issues to get through to us.

As a result of your comments we have re-addressed our relationship with the supplier we used to fulfil your order and are in the process of establishing new procedures for communicating and checking orders placed with them.

We have recently moved telephone systems which has resulted in the difficulties you experienced in speaking with our customer service team. We believe we have identified the reason that calls were being caught in a bottleneck instead of being transferred directly to an operator. We continue to monitor our statistics and customer feedback in this regard.

We're not perfect, but we do appreciate any and all feedback that will help us to improve and avoid situations like this in the future.

Please accept our apologies once again.

Wedo.