Wefixnow Ltd reviews

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Would definatley use again!!!

I found this site by accident while I was on the internet one day, and am I glad I did they have been most helpful/useful, thank you for all your time.

The boiler is still not fixed but I was charged £120!!!!

After waiting at home on three separate occasions an engineer eventually came out at 9pm (I'd been waiting since 6pm) to fix my boiler. I had no hot water or heating and the weather is awful. The engineer stayed an hour (spent most of the time on his laptop), told me it was th condense trap which he cleared and then told me it was fixed. Within 12 hours the boiler wasn't working again!! When I called wefixnow they said they would call me back. They didn't. I had to call them again. They then said that there'd were obviously other things wrong with the boiler and I'd have to pay to get the engineer to come out again!!! Don't understand this as why didn't the original engineer just do his job properly and check the whole boiler to see what the problem was? He has done nothing and I know have to find someone else to come round and pay again. Wefixnow take no responsibility and won't even offer me my money back. This means not only am I out of pocket but I also have to take another half day to wait for another engineer. Really poor and disappointing customer service. Don't use them. I am also writing to OFT about this ad it's not fair.

02 April 2013

Reply from wefixnow.com

Dear Cathy,

Many thanks for your review. I am sorry to hear that you were not happy with the service we provided.

We take all feed back seriously.

Kind regards,

The Wefixnow Team

Very efficient, very reliable

I can honestly recommend We Fix Now, no job is too small or too big, they provide a overall personal service and ensure customers needs are met throughout - they go above and beyond.

Excellent Service will definately recommend

Called the number as my Aunt had a leak from the kitchen sink, engineer turned up on time, fixed the leak and even sorted out the dripping tap in the bathroom at no extra charge.
Also got him to quote for installing a shower which seems very reasonable.

£322 for replacing a socket - be warned!

The double RCD socket in my daughter's house was making a clicking sound. I found the details of We Fix It in the Yellow Pages and telephoned them. I stressed that it was not an emergency and they suggested they come out the next day to keep the price down. I explained what was happening and explained that the double RCD socket needed replacing. This is a simple job and should take no more than half an hour absolute maximum time. Having been caught out before I said that I was not prepared to pay for someone to go shopping for parts and was told that the electrician would have the parts in his van. I checked the cost of a new socket online - they vary from £14 - £47 retail price. I anticipated the cost of the job to be £89 for half an hour's labour + maximum of £50 for parts totalling maximum of £140. I was shocked to be billed £322.68 and to be told that I was being charged an additional hour's labour for the electrician to go and buy the part. There is a Homebase and 2 electric part wholesalers less than 5 minutes drive away and he should have had the parts with him! I refused to pay this, having been told he would have the parts in his van and said I was prepared to pay £144.68 (the price invoiced less the sum of £180 charged for the electrician going shopping). I am now being threatened with court action for not paying the full amount.
I have now got quotes from 2 other electrician's for doing this job: one was £80 inclusive and the other was £50 inclusive. My recommendation is to avoid this company.

12 March 2013

Reply from wefixnow.com

Dear Calvia,

Many thanks for your review. I am sorry to hear that you were not happy with the service we provided.

We take all feed back seriously.

Kind regards,

The Wefixnow Team

Very good efficient service

I am delighted with the great service I have received from We Fix Now. The Engineer has just been to take away my waste disposal and replace it with a functioning half sink. Michael did a brilliant job, tested everything, took all the rubbish away and left the kitchen as clean as he found it.

The only criticism I have is being called on a Sunday lunchtime to make the appointment

Fixed with absolutely no hassle

I put a call in to We Fix Now as I was having a problem with my boiler. Little nervous as didn’t want to be spending loads of money I didn’t really have, but need hot water and heating at the mo so unfortunately it was necessary.

The lady I spoke with initially was really helpful and friendly and told me to expect an engineer in the next hour. 50 minutes later a polite engineer rang my door and within 30 minutes had fixed the problem. It was not as expensive as I had feared, and it was nice to know that the parts he had replaced would now be under their guarantee as apart from that the boiler was in good order.

I will definately use them again.
Thank you for giving me back my hot water!

Good and Speedy electrical service

I have used you before for plumbing and was pleased with the service. When the plugs went downstairs and my usual electrician was not available, I rang you and you sent an electrician out the same day. The electrician traced the fault back to my kettle which I have now replaced. He only took 10 minutes and his charge was therefore reasonable. Many thanks.

Working plumbing once more!!

I've had my downstairs loo blocked for a few days and suspected I was getting sewage seeping out under the floorboards- lovely!
Spoke to we fix now ( not the first time I've used them) and they sent a very kind engineer who was very persistent and a bit ingenious to discover what the problem was and sort it out. I hate any kind of DIY so I kept we'll out of the picture while he worked out what was going on. I am incredibly grateful that I can rely on a company that aren't going to rip me off and will actually do a good job- worth every penny (especially as I didn't have to get my hands dirty!)

Excellent service..always professional

I have used We Fix Now on a number of occasions for the tenanted properties I have in London and have always had an excellent service. I had constant problems with a boiler at one property and was using another contractor who could never seem to get to the bottom of the fault, after several visits and many pound notes later I decided to try we fix now who had been recommended to me by a friend. Well it took one visit at a vary reasonable rate and problem solved. I now use we fix now for all my properties regardless of the problem and love the account facilities...no more 3am calls from my tenants for me. Thank you We fix now...best call I ever made

Many thanks for such a quick response

I telephoned you at 9.30pm on a Saturday night and was surprised myself opening the door to your plumber less than an hour later. My central heating was back working shortly afterwards. Not bad all things considered.

11 February 2013

Reply from wefixnow.com

Dear Bill,

Thank you for your 4 star review, I am pleased that we were able to help fix your central heating problem.

With kind regards

The Wefixnow Team

No more pongs

Just wanted to say thanks to the Technician who cleared my drains on Sunday night. I'd tried and failed to sort the problem myself. His methodical approach ensured he traced the problem with the minimum disruption to my property. The neighbour was pleased too as it turned out they were experiencing problems too.

11 February 2013

Reply from wefixnow.com

Dear Robert,

I am so pleased that your drainage problem was resolved to a satisfactory standard for you. We appreciate you taking the time to send in your 5 star review.

I hope we can help in the future should you require any of our maintenance services.

With kind regards

The Wefixnow Team

a very prompt, polite and efficient service

We called a plumber because we had a blocked drain and despite our efforts to clear it , my furious husband eventually gave up and called we fix now. They arrived within the hour and sorted out the drains which have not needed attention since.

11 February 2013

Reply from wefixnow.com

Dear Belinda,

Many thanks for your 5 star rating, I am pleased Wefixnow could help with your blocked drain.

Kind regards

The Wefixnow Team

Overall a good service

Your plumber came out to stop one of my radiator's leaking. He was twenty minutes late but explained that he had been caught in traffic. He fixed the leak within 20 minutes and went on his way. Many thanks to Jane in the callcentre for being so helpful.

11 February 2013

Reply from wefixnow.com

Dear Celia,

I am pleased that our plumber fixed your leak so quickly, and thank you for your 4 star rating.

With kind regards

The Wefixnow Team

I liked your style from start to finish.

When I have previously used plumbers, everything has always been too much trouble. Your Martin was great. He fixed the bath quickly and then a bit of tiling was no trouble. He even eased the bathroom window. Thank you Wefixnow.

11 February 2013

Reply from wefixnow.com

Dear Donald,

Many thanks for taking the time to send in your 5 star review.

I am pleased to hear that you were happy with the service you received. I hope to hear from you again, should you require any of the Wefixnow services.

Kind regards

The Wefixnow Team

Outstanding service

Bright, friendly and helpful call centre staff is what u want when you are in need of an electrician in an emergency. After explaining what the problem was I was reassured that an engineer would be with me within the hour. I was pleasantly surprised when the engineer arrived within 30 mins and wiped his feet at the front door..............I'm impressed :). He was professional and very knowledgable would highly recommend this service.

very reliable service

Engieer was very helpfull and exsplained what he was doing also the call center staff was very nice and help full. Would use this service again

No fuss or bother

You turned up when you said you would, did the job and didn't overcharge. Thank you.

07 February 2013

Reply from wefixnow.com

Dear David,

Many thanks for taking the time to send in your 5 star review.

I am pleased to hear that you were happy with the service provided by Wefixnow.

Kind regards

The Wefixnow Team

Good Service

We have found We Fix Now to provide a prompt and reliable service. They communicate well and keep us updated with the progress of works we instruct them on,

A number of our tenants have provided us with positive feedback on the work they have carried out.

04 February 2013

Reply from wefixnow.com

Many thanks for your 4 star review, we look forward to working with you a lot more moving forward.

Kind regards

The Wefixnow Team

They definately will fix now!

I am very pleased with the service provided. I was in need of an emergency due to a burst pipe in my home. An engineer came in a short amount of time and dealt with it sufficiently. I would continue to use WeFixNow for any other problems I may have, definately highly recommended!

01 February 2013

Reply from wefixnow.com

Dear Puja,

Many thanks for your 5 star review. We are pleased to hear that you were happy with the service you received from Wefixnow, and should you require any of our other services in the future I hope we hear from you.

Kind regards

The Wefixnow Team

We Fix Now - does what it says on the tin...and more.

ACE - Amazing Customer Experience from booking to invoice.

31 January 2013

Reply from wefixnow.com

Dear Ruth,

Thank you for such a lovely 5 star review, we are very pleased you have been happy with the Wefixnow service to date.

Many thanks

The Wefixnow Team

Prompt service and delivery

We use Wefixnow Ltd to carry out emergency electric and plumbing works which they do on a regular basis. They meet our expectations at all times

30 January 2013

Reply from wefixnow.com

Dear Dave,

Many thanks for your 5 star review, we look forward to working with you moving forward and to continuously meet your expectations.

Many thanks

The Wefixnow Team

Service with plenty of giggles...

We had a burst pipe when we had the snow down-pour and had to get a plumber to sort it out and being a woman - I had no clue what to do. I panicked and called We Fix Now and got the plumber there in literally 25 mins. He came in, turned the water off and fixed the problem. Whilst fixing the problem the plumber cracked us up with his jokes... so by the end of it from panicky to not being able to stop lauging - great service!
Many thanks

We Fix Responded for Gledhill Response

on seeking assistance, very quickly a tradesman was deployed toi the requested job, and an answer / fix was made within 3 hours

29 January 2013

Reply from wefixnow.com

Dear Chuck,

Many thanks for your 5 star rating, we look forward to working with you again.

Kind regards

The Wefixnow Team

Good service but at a cost

From first contact with customer services through to the engineer who visited the service level was excellent and very professional and prices were agreed upon - just bear in mind that they are not cheap

At last! A plumber who turned up on time and did a good piece of work at a reasonable price.

I have had a succession of plumbing problems with central heating and bathroom leaks and all previous plumbers had either failed to fix the problem or made matters worse. I tried Wefixnow and was surprised at their obvious commitment to sort the problems out. I was consulted at every stage about the options open to me and given fixed prices. I can't recommend this company enough!

Again no complaints, first class service from start to finish!

My third time of using Wefixnow on my rented properties and again no complaints from me or my tenants.

The service they offer is second to none from initial contact through to fixing the problem quickly, efficiently and cost effectively.

Will I use them again - YES
Would I recommend them - Most definitely.

23 January 2013

Reply from wefixnow.com

Dear Sophie,

Great review, thank you!

I am pleased that the whole experience of using Wefixnow has been a positive one and we very much look forward to growing a business relationship with you and working along side you on any of your future projects.

Kind regards

The Wefixnow Team

Highly recommended....No headaches, no fuss, just great service.

I used WeFixNow as a maintentenance company for one of my rented properties as a trial over the Xmas period as I was going abroad. My tenant dealt with them directly and I was updated via email throughout. An invaluable service when you cannot be contacted but I feel my properties are in safe, knowledgeable hands should an emergency occur. I wish I had found out about this service and WeFixNow sooner.

23 January 2013

Reply from wefixnow.com

Dear Sarah,

Many thanks for taking the time to send in your 5 star review.

I hope you enjoyed your holiday over the Christmas period and I am very happy to hear that you were pleased with the service we provided.

We look forward to hearing from you again should you require any of our other services.

Kind regards

The Wefixnow Team

Prompt, professional and personable!

We have been extremely pleased with the work carried out by three electricians who have helped us with our electrical lighting problems - some of which have been quite complex. One of your electricians fixed a problem that we had been told was not possible to repair, it turned out to be just a matter of a simple cable connection!

All the electricians have been reliable and conscientious and have been prepared to go the extra mile for us.

Thank you!

23 January 2013

Reply from wefixnow.com

Dear Karen,

Glad to hear you are happy with the electrical services we have provided for you and we hope to continue to meet your expectations.

Kind regards

The Wefixnowteam

Fantastic

Super efficiency. Makes our lives as managers a lot easier

we fix now do just that we fix now you

Great and efficient service you call them they confirm the time and actually turn up do the job and then sent through the inovice couldn't be simpler no hassle no problem just quiet efficiency

21 January 2013

Reply from wefixnow.com

Dear Winefride,

Many thanks for your 5 star review I am pleased that you were happy with the service we provided.

We look forward to hearing from you in the near future should you require any of our services.

Kind regards

The Wefixnow Team

Honesty & Professionalism, highly recommended.

Great professional service at reasonable prices, will definitely recommend to the world.

21 January 2013

Reply from wefixnow.com

Dear George,

Thank you for your positive review, we look forward to working with you in the near future.

Many thanks

The Wefixnow Team

Fantastic service, fully recommend company!

I recently used We Fix Now for an urgent boiler problem. Office staff were very polite and efficient and the engineer was with me within 45 minutes. He diagnosed the problem and this was fixed straight away. I would recommend this Company, and notice from their website that they cater for all home maintenance so will definitely be contacting them again for a quote for installing my new bathroom.

21 January 2013

Reply from wefixnow.com

Hi Colin,

Many thanks for taking the time to post your review and we are pleased to hear that you were more than happy with our service.

We look forward to hearing from you when you are ready to receive a quotation for your bathroom installation.

Many thanks

The Wefixnow Team

The work is very good, engineers are very compitent.. With admin there is lack of communication

I have recommended it other people and friends. I am interested to know when are you starting insurance scheme. I would like to use FIX IT All the time

21 January 2013

Reply from wefixnow.com

Dear Mr Mann,

Thank you for taking the time to send in a review. I am sorry to hear that you experienced a problem with the administration, and we will look in to this area so we can improve on this moving forward.

We will contact you once the Insurance Scheme is in place.

Many thanks

The Wefixnow Team

excellent service..

Good communication, helpful on the phone, prompt service
If only all services were as good.

21 January 2013

Reply from wefixnow.com

Dear Mark,

Many thanks for your review and we hope to hear from you should you require our services again in the future.

Kind regards

The Wefixnow team

As ever, very friendly, helpful and fix the problems quickly and efficiently.

The whole experience of dealing with WeFixNow has always been very good. The office staff are invariably friendly, polite nd helpful and make every effort to resolve the problem to suit the customer. When plumbers come they are knowledgeable and efficient and not only fix the problems bu explain in detail what the problem was and how they fixed it. This is very helpful when looking after managed properties.