Welshslateproducts came highly recommended to us when we were searching for a slate kitchen of a high standard. We searched various companies but are so glad we went with this company as the standard of work is impeccable. We got a speedy response to all e mails and phone calls, was given a reasonable price considering the level of expertise. Once we paid our deposit, the order was put through, and we were given a time scale which was kept to, give or take a day or so. Distance was also of no issue which impressed us thoroughly! Would highly recommend to others.
We were looking for a blue slate hearth for our narrowboat. [Name] quoted us a quick delivery and a very reasonable price. We visited North Wales to review the materials to be used and were not disappointed by the final delivered product. The design called for tightly cut curves and a polished finish. The delivered hearth was exactly as the template we supplied. We were not worried about white veining, after all they add character to this natural product but in the end the chosen piece was perfectly blue. The only thing letting [Name] down in our case was delivery, it was 4 days late and had us on tenterhooks for a while. Thanks [Name].
Ordered a slate hearth in two sections. The quote was considerably less than other companies, I received a quick response, and the hearth was ready within a couple of days of me accepting the quote, instead of the 4-6 weeks lead time quoted by other companies. I live in the area, and was able to collect the hearth myself, also saving time.
The only minor negative point was that the ordering process wasn't all that straightforward, involving a few back and forth emails to clarify things, as the emails I received were rather short and occasionally confusing. However, he was quick to respond to queries.
We have been planning our kitchen for 7 years and had a good idea about slate.We had 6 companies quoting and went with [name] as 1.good price 2.pleasant on the phone 3.slate described on his website as ' having natural markings (gold/silver flecks in blue grey slate, green spots in heather slate' (this was specifically checked over the phone as not having stripes)
All was good until he arrived with the product-This however was completely and absolutely unlike his website description! The pieces-only measuring 230cmx60 and 90cmx60-had 3 large bright white and irregular marks going across the whole section(see below)
[name] told my wife that one customer had burst into tears when he had arrived with her slate which had similar marks! The pieces were not installed and taken away the same day by [name].This was on the 22nd March
Since then [name] response has been to ask us to pay much more money for what he now calls memorial slate. He has also changed his website to included the words 'or White/green stripes.' ([name] we have screen shots of before and after!!) He has refused to respond to any emails and refuses to answer his phone.Sadly we, like others who have reviewed here, have no choice but to take legal action Best advice -avoid dealing with this company We are now going with another welsh company who comes highly recommended
I went with [name] as he was slightly cheaper than elsewhere, but more importantly he told me that he could have the worktop fitted within 2-3 weeks. We agreed to go ahead on the 22nd September.
What followed were many, many phone calls and emails to [name]([name]didn't initiate contact once) and many stories about how the slate was nearly done, how motors had gone on the van, and how he was waiting for a polishing bit from Germany.
By this point it was early November and I had lost all faith that I would ever see the worktop or my deposit back. However, a relative who lives in the area went to see [name] to talk about when it would be delivered. After that it was all systems go and the worktop was actually got from the quarry and finished.
The worktop was finally installed on the 25th November - 1 1/2 months after it should have been. It's a nice worktop, cut precisely, well made and looks great so in that respect I am happy. However in pretty much every other regard I can't recommend the experience at all. Without the intervention of my relative I feel like I could still be waiting for the slate. I would recommend that you choose a different company.
Ordered slate walling in june. [Name] asked for payment on dispatch and then came the usual excuses. Firstly it was courier problems; basically the courier can't deliver stuff that isn't there. Constantly chasing up [Name] and talking to trading standards. So far i've recieved about a third of the order, some of which doesn't meet with the sample i was shown. Best advice is to pay a bit more and order from a quarry who'll show you samples and let you see the material on the pallets before dispatch. This is what i'll be doing when i order the paving.
After weeks of excuses and being unable to contact [Name], I posted a review on trustpilot. This seemed to stir [Name] into action and I did eventually receive the hearth. It is ok and we are relieved to receive anything, but the front hearth is 10mm taller than the back hearth (I was told it would be 35mm - one is 30mm and one is 40mm - so I suppose on average he was right) There are quite a few chips in it and the edge is not finished as we requested. Having said that, we do like the look of the markings and can live with the issues. I'd agree with the other reviewer though - it's best to pay a bit more and give yourself more time to get slate products. Buying my hearth was not a stress free purchase!
[Name] was very very keen to take my money from me on 24-05-2011 (13 months ago) but as soon as he had taken my money and promised that the kitchen worktops would be delivered in the following two weeks, he became very quiet and evasive and ignored my texts and phone calls for days and sometimes up to a week at a time, Then followed a thousand different excuses as to why he hadn't produced anything yet, some of which were ridiculous and later turned out to be complete lies. After 3 months we had to move into our new house as everything else was ready except the kitchen worktops, and on the rare occasions that I got hold of [Name] he would always just make up another lie and say that he would deliver next week (always next week!!). we had to use pieces of wood as temporary kitchen worktops which was a nightmare as they soon started to get damp and wet and moldy as they were always only meant to be temporary for a very short time until the slate was delivered. The months rolled on and more and more excuses and lies from ben.
I posted a review on here after a few months and he actually swore at me down the phone and threatened that I would get nothing, and HE EVEN had the outright cheek and nerve to try and tell me that I had lost him work, which I found unbelievable, not only was he content to let us down so badly and make us go through all that stress waiting for months and months with no slate with the constant worry that we had lost all our money, but he actually seemed to believe that it was my fault he had lost work because I had posted a review after about 7 months of receiving nothing, not his fault for treating us and lots of other people so badly!
This basically says it all about [Name], eventually he said that two of the pieces were ready but didn't deliver them so in January (8 months after full payment) we drove to North Wales to collect the two pieces, he seemed to think he was being incredibly generous giving us £100 back even though it cost us far more than that to travel to north Wales, but we were so worried and stressed about it by then that we felt we had no choice. Of coarse he promised that the rest would be finished and delivered very soon, and of coarse it wasn't and lots more lies and excuses followed. Another 5 months later and still nothing came, I told [Name] that me and my partner were getting married, and knowing that he would let us down I gave him a date 2 months forward of our actual wedding date and of coarse he let us down, then when it started getting near to our actual wedding date I told him that it had to be delivered at least a month before as I needed time to finish our kitchen that we had been waiting a year now to finish once the slate arrived, but nothing except more lies and excuses came. So I had no choice but to take time off work to drive to North Wales to make him finish the job I warned him a month before that I would do this in the vein hope that he would deliver and then kept warning him that I would have to drive up there so he had plenty of time to finish the job. But when I got to North Wales the slate was not finished so I had to sleep in my work van (I could not afford another option) until it was done, even with me in North Wales [Name] did not focus on the job, and I tried to refuse to leave without all the bits of slate he owed me and my diesel money, but he was so abusive towards and so unorganized that eventually I had to leave with what I could and two cheques from him (for a measly £200) that he immediately cancelled so with my loss of earnings I am down (£571) which he refuses to pay me any of at all, and he still owes me some upstands, a window cill and a house sign that I will never get. Not only that but there are several serious problems with the slate that he has given me and a kitchen fitter would be ashamed to install worktops of this quality. The sink cut out is totally wrong on all four corners. the different worktops are different thicknesses so do not join without a 5 mil step which looks terrible. some of the worktops are bevel edged as I ordered but some are pencil edge so do not match each other. the upstands are different heights so look terrible where they meet each other. one of the worktops was too long so I had to cut it myself causing some chipping. There are white stripes in one worktop which I did not want and was not in his website when I ordered the slate so should not have been given. He didn't even put the long fragile sink cut out piece on a double pallet like he promised he would, so I had to construct a wooden support just to move it without risk of it breaking which of coarse he would have blamed on me.
I just cannot believe that he is still in business, I am going to report him to trading standards and take him to court, but my main concern is that after everything we have been through with this and the amount of stress and financial loss he has caused us, I feel that I should do everything I can to try and warn others away from suffering the same fate in his hands. I am a reasonable person and I would actually feel differently about it all if he had at least tried to compensate us for what he has put us through but he has done the total opposite because he is only out for himself. [Name] cancelling the cheques he did give me for 2 hundred pounds is the last straw because I am not on a very high income so after loosing nearly a weeks work having to drive up to North Wales I was relying on the money to keep my family's head above water this week while trying to make up for what I lost last week but now I'm over drawn and will loose even more money thanks to [Name], and he doesn't care one bit, just sends me abusive text messages instead. I just hope he goes out of business soon as the world will be a much better place for unsuspecting genuine people like myself the sooner he is not using other peoples money to keep a business going that he is clearly not capable of running successfully, Why should he get away with using our money to fail?!?!? Frankly it sickens me, and he should me deeply ashamed of himself but he shows no remorse whatsoever.