I recently had a little problem with an amp I purchased from the store, It was a large bass amp with tube head (hartke lh500). Unfortunately the bass head failed and I had to return the item twice. The first time it did take some time to get the amp back, but this was not their fault at all. Korg Uk had taken their time about returning the amp back to Wembley.
The second time the bass head broke the guys were straight on it and even offered me an item from their display. I have my amp back now and in the end it's an absolutely cracking piece of kit. It goes to show that these guys know their stuff and do care a lot about customer service and these days that is very hard to find. I recommend Wembley drum Centre to all of my friends and you.
My main problem was that the sales staff lacked focus.
Even after I had agreed to spend £1000 on a guitar I had to wait 20 mins for the sales person to put the sale through as he kept allowing himself to be diverted by customers, colleagues etc. I was left standing clutching guitar on the sales floor.
I was also slightly disappointed by the lack of product knowledge. The Steinberger is an unusual guitar but nobody knew how to set up the trem system or even remove the arm. Also some of the staff gave advice when really they didn't know the answer. I confirrmed this when I downloaded product manuals from the internet.
I was impressed by the service that I received when I returned the product due to a fault. Sales personnel were very helpful. The shop was quieter. For this reason I would return to the shop and buy stuff again but I might try and do it on a quieter day than Saturday. I was able to return the product without issue for a full refund.
I ordered a Cymbal I new wasn't instock but WDC were very quick on letting me know by phone an very polite. They kept me up to date with the order process by chasing up sabian and helping to get my order ASAP!
No money was taken until the order was dispatched.
Cymbal arrived the following day in a well protected big box.
I will happily use WDC again for future purchases.
I've been a fair number of times and have accumulated a full kit with all the trimmings; their experience shows and I was very grateful for the aid i received in exploring the right bits of kit for the sound I was after. Their in store selection is great and the staff have an intimate knowledge of the stuff they're selling, as well as being able to order anything i wanted. Extremely polite, good humoured and they take their job seriously. 10/10 would recommend to anyone looking for percussive equipment.
(Same deal for guitars/keys/amps upstairs)
I have now ordered two drum kits from the wembley drum centre and on both occasions the service has been second to none. The people on the other end of the phone have always been helpful and friendly and the deliveries have been prompt even on the second occasion when they had no stock and had to order in ( my kit still arrived within a week). Staff at the store are also friendly and knowledgable, I wouldn't hesitate to reccomend this company. Five stars well deserved.
Product (a Yamaha keyboard amp) arrived on time and as described. The ordering process was simple and straightforward, and service was up to the high standards I've come to expect as normal from the Wembley Music Centre.
Not only do they respond to emails very quickly, they are very also very helpful in store. They carried my purchased amp to my parked car too. I'd definitely come back and buy from them again.
My 13 year old son wanted a piano but I had no idea what to look for. Wembley Drum Center is a few minutes walk from my office. Off we all went to Wembley Drum Center, inquired about pianos, which I have already checked on their website that they sell pianos. The sales personals were more than helpful; they helped my son to chose the right piano and now we are blessed with a very happy child and beautiful music at home.
All staff was helpful.. Even when the person who was dealing with me got called away to sort something... another staff stepped right in and dealt with my enquiry. Also on visit to purchase drums.. I spent 4hrs trying all the kits, and not one staff came to hassle me about me doing this; even at the end when I couldn't decide, Mario still spent another 15mins speaking with me on everything that I had tried... Didn't try to sell me anything, He just wanted me to be 100% sure on item I wanted to purchase!! Now that is top class!!
I wrote a review on your Facebook page which I will copy here
Excellent well stocked store and I made good use of the zildjian cymbal room. What stood out for me though was the helpfulness and professionalism of the staff. I have visited a lot of music shops recently where I am met by surly assistants who can barely be bothered to answer questions and look like they are waiting for the clock to hit five. Not so with Wembley Drum Centre - I asked to try some cymbals and was met with a smile and handed a stick and encouraged to help myself - much better than having someone looking over your shoulder trying to get a sale. When I went to the counter to make my purchase, again another assistant was friendly helpful. I highly recommend this store and will definitely go back!. Keep up the good work guys!
Despite my recent purchase of a ticket having to be refunded due to re-arrangement of the recent drum clinic advertised Wembley still support some great product although think they should seriously look at what Nord Drum have done with ther new bits of kit...I have one (The Nord Drum 1) with Alesis Perc Pad (Sampler) version Midi in put and also combined with Yamaha DTx brain real budget setup but makes up a fantastic electronic drum set and with the Nord Drum unit it takes on a whole layer of creativity...otherwise still the best team of people to meet and great in sales always fresh and friendly and most of all helpful and sincere :-))
As a drummer I find the help and enthusiasm from the staff is tremendous ! Recently wanted some kit they did not have stock of, no problem they sourced the item and sent it on to me, flawless service indeed.
Honestly I've just waiting for this message from you. I've bought Tama silverstar metro jam for £339 plus some hardware stuff. As I mentioned your service was good enaugh even better than this but in the description of product what I've bought was a TAMA snare drum as well which unfortunately I haven't recived with my order.
this seller is a very efficient and trustworthy seller I will always come back again product is as it was described, worked very well, they give you all the support and very effective in resolving issue brillant customer service
Been using this website for a while now, they have a good variety of stock, however alot of it I find is very expensive compared to other sites, advised to shop around a bit before buying from WDC.
I've been in the shop and ordered via the Internet - I was disappointed at the level of service received on both occasions. They have a great reputation, but I was left questioning why.
I have found the technical including sales marketing knowledge of some of the staff is excellent, however some of the interpersonal skills and communcation habits of a few staff members has a lot to be desired.
Thankfully these issues have been ironed out and the atmosphere is heading towards a professional outfit.
Took my son to the store to purchase a new drum kit as he had grown out of his old one. Staff were excellent and the facilities to test drum kits was top notch.
In fact we selected a drum kit we hadnt considered (Odery) after trying them all out. Kit has been excellent just as it was in the shop so very happy with our purchase.
I live 130 miles away in Lincoln but, because Wembley Drum Centre do what they say on the can I feel confident every time I order and therfore don't bother with outlets closer to home. The set up on line tells me if it is in stock and there is always someone to talk to if I have a query. Oppinions given by the staff on questions asked never seem to be biased which is good.
I'm sure we would have experienced the same level of service from whoever served us but we were lucky to get talking to Mario. His knowledge of the various ranges stocked, differences between brands etc was brilliant. He was mindful of our budget and being a working musican and drummer for many years, his guidance was invaluable to our 15 yr old. Our son tried out several kits, it was no trouble to set them up in the demo room and we felt we came away with the perfect kit for our son's needs and had spent some valuable time ensuring our money was well spent, actually enjoyed the experience.
Highly recommended - ask for Mario!
It was a great experience from start to finish. The staff get the balance just right between being helpful but not pushy - I thought they were all great and never talked down to me, but had an infectious enthusiasm and real dedication towards providing the best service they could. Top marks all round!
Because I use Ludwig Hardware this is one of the few places I can go .Due to lack of places to buy Ludwig particularly in stock I order here through necessity .Prices aren't that good but that's due to lack of competition on Ludwig ,but the absolute worst part about the Wembley drum centre is the Ludicrous shipping cost £7.98 on a £60 odd order .Made worse by the fact I forgot something and had to pay the same shipping again the next day.
I've had some dealings with wemblely drum centre and would certainly use them for any future purchases, just phone up for good service and advice,you can buy with confidence.
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