Buying a new drum kit is an expensive leap of faith, especially over the internet. I was very happy with the constant communication and speedy replies to my never ending list of email questions. I found the kit I wanted, and used their 'Pay4later' finance option that was clear and straightforward to use. I was looked after brilliantly by Debs in the drum department. Customer Service is a very widely used phrase that the Wembley Drum Centre actually took pride in, even going the extra mile to source extras for me that they didn't hold in stock. I highly recommend using them, real musicians, real service, real pleasure to deal with. Thanks Debs, and Thanks Wembley Drum Centre. (My next door neighbor may not share my enthusiasm for you guys; as I play the drums in the house, but Rock'n'Roll ain't noise pollution...) :D
Nice friendly and helpful on phone. Quick delivery and quality goods online, Thankyou
Got exactly what we wanted, something that wasn't available at other stores so the range available is excellent.
Unfortunately unlike other websites when something is out of stock, this isn't shown and you can still proceed and pay for the item. Later received a mail saying it was out of stock and wouldn't be sent for 10 days, the item was needed for a gig in 6 days time.
To be fair, they were helpful and co-operative, and my partner drove up one evening to collect the item so we did get it by the gig, was just a basic functionality in the website that didnt alert us to the longer than advertised lead time for delivery due to having to be ordered in.
Overall good product and the human service from the team was excellent
I went to Wembley Drum Centre to purchase an electronic drum kit. The staff were very friendly and knowledgeable and they have a fantastic range of both electronic and acoustic drum kits on display to sit down and try. I ordered the kit and it was delivered 2 days later. Competitive price and great service. Would highly recommend!
The staff at WDC are always so nice. They're always happy to help with any queries or questions that you may have.
Their products are always sold at competitive prices and they always have offers and deals going on throughout the year.
Could not ask for a better company to deal with, and i always use them for my drum needs.
Relaxed and friendly staff. There aren't many drum shops left in the UK with demo rooms where you can be left to try your kit, so I travel 35 miles to WDC because they have the stock and the facilities. And no, I didn't try here and buy elsewhere cheaper - I bought the Gretsch kit I played and took it away with me - very happy indeed.
Having been 5 years since visiting the drum centre, it was enjoyable and very exciting to look around the new and bigger store (apparently renovated about 5 years ago). I am an occasional drummer and so take a while to save my money to spend on new shiny bits of kit. This time round I bought a hi hat stand(pearl), pair of hats(ziljan), a crash(ziljan) and a boom stand(can't remember make, but works all the same). I am very pleased with my purchases and my only regret is that every time I play it makes me want to go back and buy more bits of kit.
Thank you again, the staff are very helpful.
Really good service and prices, what more can you say
As I arrived, I asked about parking and was helped straight away, with no problems. Then I asked to try out some of the v-drum kits and was given a quick but informative introduction by a member of staff. (I think called James? One of two brothers) I was then left to my own devices for as long as I wanted. The staff member was very helpful, answering any questions and giving unbiased opinions, helping me to make the right choice for me.
All the staff were very friendly and even helped me load the kit into my car. I'm very pleased with my purchase, I think I got the perfect kit for my needs and budget.
There isn't anything to do with drums that the Wembley Drum Centre doesn't stock so leave loads of time for browsing & buying! A great experience. I'll definitely be buying from them again!
From the moment i phoned to ask for advice the staff were extremely helpful. Package was delivered exactly when they said and i couldnt have asked for better service. The drumkit is fabulous and just what our son wanted. Thank you wembley drum centre keep up the excelllent work!
A very personal service. Got straight through to the person I needed to speak to. All very efficient, helpful but laid back.
I spent a couple of hours making my decision in the Roland room and decided on a TDK15, which is the best thing I've ever bought, hands down! All the staff were very helpful, it's a nice environment and delivery was prompt. Recommended.
Superfast next day delivery.
The item I bought was top of the range so a significant amount of money.
Slightly disappointed that it had minor signs of being used and not in a factory sealed box.
It did warn that this might be the case on the website but no choice like other dealers
to choose new or ex-dem (at a discount).
Not significant enough for me to return the item but if you are fussier than me ...be aware !
In store or online it's really the only place to shop for anything percussive that I've known in 30 yrs of drumming with staff who really know their onions!
Just taken delivery of my new DW kit from Wembley Drum Centre. I dealt with Andy Christo who was brilliant throughout the process - great service, kept me up to date and my kit even arrived earlier than expected! No complaints at all! Thanks Andy & all at WDC!
This is definitely the best place to buy a guitar in London. Staff are relaxed, friendly and helpful, and they have a nice sound room to try guitars out in. They also stock a wide selection, the displays are neat and pro-looking as they should be (Tin Pan Alley take note!) and they have unusual stuff (unusual for London in any case) like Fender strings.
To sum it up in a nutshell, I wanna live there!
From the moment we entered, we were impressed. easy to find too. great video on website selling the place. liked seeing kids allowed to come and play during opening times. very flexible service regarding payment method and my son left very happy. the kit arrived in full with no problems. my son is very happy indeed and the quality of the kit has fuelled his enthusiasm. i will recommend WDC to anyone. also, liked the keyboards/guitars upstairs. a thoroughly enjoyable shop for all musicians.
I ordered 8 drum heads and they were with me the next day (North West). I received an e-mail from Debs to keep me up-to-date with the order and the overall customer experience was excellent.
I will definitely be ordering from WDC in the future!
When I first visited the store, I knew what I was looking for but needed some more info which was then provided for by the staff helping me. It made my choice easier and clearer which just encouraged me to enjoy my shopping. Great place to get musical instruments. Go for it!
Wembley Drum Centre is a very professional outfit. Whether visiting in person or using their on line portal, I have always received proficient, efficient and attentive service. Their range of stock and hence their ability to supply is first class; browsing at the shop is mandatory. Their web site for any drummer can be likened to that experienced by a kid in a sweet shop. A great source or information that can leave you with one problem; how to avoid not spending more money on drum stuff and to click the close button!
Would'nt shop anywhere else. Only a small handfull of visits before the staff know you by name and greet you not just as a customer, but as a mate. 5* service upon every visit. Highly recomended! : )
Wondering where to get professional help, without feeling they are trying to sell you any stuff no matter what, you wanna go to Wembley Music Centre. These guys know their stuff, and you can find pretty much anything you need when it ones to drums.
I see them advertised everywhere. I consider myself a drummer of the world, and in buying an electronic kit from them along with the mod cons I required was an absolutely bargain. Exemplary customer service, realistic delivery times and service with a smile.
I have just found them quick. if you have a problem it gets solved, so really good customer service. I have been very impressed so far and have gone back a few times now because they are fast. You know what they have in stock so you don't order something and wait for ages, you see they have stock and they get your order out fast. One of the best internet shopping experiance for drums. i recomend Wembley Drum Centre.
Ordered several drum heads, the bass drum head that was sent out was incorrect, unfortunately wembley wouldn't send the correct one until they had recieved the incorrect one back so I had to gig a dw kit with an old performance percussion head that I had to borrow from a friend to use for my gig, dissapointed as I usually buy locally but they were the only dw stockist at the time, I've now used rhythm base in Glasgow who are amazing, wouldn't use wembley again
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