Wembley Drum Centre is my favourite drum shop both in person and by mail order. In person I have been suprised by how generous the chaps are with their time and expertise. By mail order items arrive promptly. Wembley Drum Centre deserves its success which comes from me and you being its customers.
I saw an item on the website that I was very interested in, but living in Lincolnshire could not get down to purchase it. I spoke to a very helpful man on the phone who was very obliging and kept the item for me until I had the funds the following day to purchase it (it was great value and by far the cheapest I'd seen on the internet so was worried someone else would snap it up). He was able to process my payment over the phone and within two days I received it (this was during Xmas week) excellently packaged with a shiny new calender as well. I would recommend them to anyone
Have always been very happy to help over the phone or email tracking down items. They have gone out of their way before to get certain items for me, especially recently over christmas. I only wished i lived closer. Will always be happy to buy from Wembley Drum Centre.
My daughter had been bugging me for guitar lessons as she wanted to join the rock band at school. We looked at beginners guitars on the internet but I wanted to buy from a reliable company and not some fly-by-night bunch of cowboys. The well stocked showroom is located in Wembley and we were shown various guitars by a knowledgable member of staff.
Confident that the Wembly Music Centre was a bona fida organisation, we ordered the guitar online as we wanted it delivered to our home, and two days later, it arrived as described.
The sales team were very helpful with expert advice and lots of patience from the staff, and they had great product knowledge as well. Recommend wembley drum centre to anybody who has a passion for drums or an experienced drummer looking for any drum product to purchase. Great shop thanks for your expertises and time with the help of my recent purchase.
The Wembley Drum Centre is pleasure drome of an experience that every Drummer/Musician should visit at least once. Knowledgeable, passionate staff, fair pricing and the ability to roadtest pretty much anything will keep me going back for all my musical requirements.
The service at Wembley music centre was top notch, I was in and out several times, and since I know little about guitars, I may well have tested Dan and the others patience. If I did it did not show. You were helpful over what was needed, and happy to help me settle in my own mind, the things I needed to do and buy. I will happily sop with you again, and comfortably recommend you to my friends. Many, many thanks.
This review you is particularly for the Drum centre. I was waiting around for long time for someone to actually come and answer my questions in relation to the products you were selling in store. After waiting for a long time I had to try and find an advisor to speak to to answer the questions I had. I could have easliy walked out of the store and wouldn't have bought a single product from you but, I had patience. Then when I spoke to an advisor they left as soon as I finished my question, not checking to see if I had anymore questions to ask. I had more questions to ask the advisor. I was looking to a buy a pricy product and you could have easily lost a sale due to your advisors attitude as, I was ready to buy there and then. That is bad customer service . I think the wembley music centre need to step it up as, in Denmark street I would never experience that because all the music stores I have been to in that area and still go to today I am repeatedly greeted and asked if I need assistance in relation to the products they sell. They really do make customers feel welcomed. Some of your staff once speaking to them are friendly but, they don't know how to deliver great service which is essential when you are selling products of a such a high cost!
extremley helpful and knowledgeable. let me try lots of guitars to find the correct one and gave lots of useful advise , highly recommend them. have returned several times now to buy other equipment and always find them helpful.
Arriving at the store but not really knowing what I wanted, I listened to some excellent advice with good demonstrations. What was really good was the advice to go with a cheaper option. So many companies just think of the money whereas Wembley Music Centre thought of the product to suit my requirements.
my heavy metal drummer son wanted a 24 inch paiste rock ride cymbol..basically what the best metal drummers use....and as we have got items from wembley before i called them first. Unfortunately I was told the cymbol was now discontinued...BUT they may be able to finsd 1 somewhere in Europe.....a couple of days later member of staff Courtney rung me back..he had tracked 1 down!..I arranged to collect it from the store once they had got it....Very good service!!!..if an item is very hard to find give them a call..they may well be succesful!
The above says it all. Great service from people who know their drums. I was able to try out any kit I wanted. James was exceptionally good at explaining the workings of the kit I chose (and he's a superb drummer!).
I love dealing with these guys. You never get the feeling they're trying to squeeze you for anything, no hard sell, advice is given with a soft touch and never feels patronising. They know their onions and I wont shop anywhere else.