I bought a zildjian efx cymbal from the site a short time ago. I spoke with one of the team about a different cymbal originalky before opting for the efx cymbal. This was due to the other model being discontinued. After quite a few enquiring emails I settled on tge model the price the delivery and received a slight refund for the difference after originally purchasing the discontunued model. Realky helpful and friendly staff. Nothing seemed to trouble them that I asked. Definatley trust the team and buy from them alot.
Staff are always attentive and accomodating. The only concern for me is the prices, you might want to check and compare versus internet prices. But if you want a real shopping experience, this is the drum shop to go!
I went there just to buy a Cajon Drum Pedal but came away having spent over £550 ! I got a great Djembe drum and other percussion bits and pieces as well. So much fantastic kit to try and buy ! The guys are very friendly and helpful. I recommend this shop. You can check out the equipment I bought on my youtube channel "Jetforce3711" under " Jason's Funky Percussion set up" or Facebook ..JJ Drums.... Thanks a lot.
Those guys at WDC really know their stuff and they're a great bunch. Awesome selection of product and only the very best by the top brands. Recommend you try to speak with Courtney: he looked after us exceptionally well. Professionalism with pannash.
I recently had a little problem with an amp I purchased from the store, It was a large bass amp with tube head (hartke lh500). Unfortunately the bass head failed and I had to return the item twice. The first time it did take some time to get the amp back, but this was not their fault at all. Korg Uk had taken their time about returning the amp back to Wembley. The second time the bass head broke the guys were straight on it and even offered me an item from their display. I have my amp back now and in the end it's an absolutely cracking piece of kit. It goes to show that these guys know their stuff and do care a lot about customer service and these days that is very hard to find. I recommend Wembley drum Centre to all of my friends and you.
My main problem was that the sales staff lacked focus.
Even after I had agreed to spend £1000 on a guitar I had to wait 20 mins for the sales person to put the sale through as he kept allowing himself to be diverted by customers, colleagues etc. I was left standing clutching guitar on the sales floor.
I was also slightly disappointed by the lack of product knowledge. The Steinberger is an unusual guitar but nobody knew how to set up the trem system or even remove the arm. Also some of the staff gave advice when really they didn't know the answer. I confirrmed this when I downloaded product manuals from the internet.
I was impressed by the service that I received when I returned the product due to a fault. Sales personnel were very helpful. The shop was quieter. For this reason I would return to the shop and buy stuff again but I might try and do it on a quieter day than Saturday. I was able to return the product without issue for a full refund.
I ordered a Cymbal I new wasn't instock but WDC were very quick on letting me know by phone an very polite. They kept me up to date with the order process by chasing up sabian and helping to get my order ASAP! No money was taken until the order was dispatched. Cymbal arrived the following day in a well protected big box. I will happily use WDC again for future purchases. Dean
I've been a fair number of times and have accumulated a full kit with all the trimmings; their experience shows and I was very grateful for the aid i received in exploring the right bits of kit for the sound I was after. Their in store selection is great and the staff have an intimate knowledge of the stuff they're selling, as well as being able to order anything i wanted. Extremely polite, good humoured and they take their job seriously. 10/10 would recommend to anyone looking for percussive equipment. (Same deal for guitars/keys/amps upstairs)
I have now ordered two drum kits from the wembley drum centre and on both occasions the service has been second to none. The people on the other end of the phone have always been helpful and friendly and the deliveries have been prompt even on the second occasion when they had no stock and had to order in ( my kit still arrived within a week). Staff at the store are also friendly and knowledgable, I wouldn't hesitate to reccomend this company. Five stars well deserved.
Product (a Yamaha keyboard amp) arrived on time and as described. The ordering process was simple and straightforward, and service was up to the high standards I've come to expect as normal from the Wembley Music Centre.