This review you is particularly for the Drum centre. I was waiting around for long time for someone to actually come and answer my questions in relation to the products you were selling in store. After waiting for a long time I had to try and find an advisor to speak to to answer the questions I had. I could have easliy walked out of the store and wouldn't have bought a single product from you but, I had patience. Then when I spoke to an advisor they left as soon as I finished my question, not checking to see if I had anymore questions to ask. I had more questions to ask the advisor. I was looking to a buy a pricy product and you could have easily lost a sale due to your advisors attitude as, I was ready to buy there and then. That is bad customer service . I think the wembley music centre need to step it up as, in Denmark street I would never experience that because all the music stores I have been to in that area and still go to today I am repeatedly greeted and asked if I need assistance in relation to the products they sell. They really do make customers feel welcomed. Some of your staff once speaking to them are friendly but, they don't know how to deliver great service which is essential when you are selling products of a such a high cost!
extremley helpful and knowledgeable. let me try lots of guitars to find the correct one and gave lots of useful advise , highly recommend them. have returned several times now to buy other equipment and always find them helpful.
Arriving at the store but not really knowing what I wanted, I listened to some excellent advice with good demonstrations. What was really good was the advice to go with a cheaper option. So many companies just think of the money whereas Wembley Music Centre thought of the product to suit my requirements.
my heavy metal drummer son wanted a 24 inch paiste rock ride cymbol..basically what the best metal drummers use....and as we have got items from wembley before i called them first. Unfortunately I was told the cymbol was now discontinued...BUT they may be able to finsd 1 somewhere in Europe.....a couple of days later member of staff Courtney rung me back..he had tracked 1 down!..I arranged to collect it from the store once they had got it....Very good service!!!..if an item is very hard to find give them a call..they may well be succesful!
The above says it all. Great service from people who know their drums. I was able to try out any kit I wanted. James was exceptionally good at explaining the workings of the kit I chose (and he's a superb drummer!).
I love dealing with these guys. You never get the feeling they're trying to squeeze you for anything, no hard sell, advice is given with a soft touch and never feels patronising. They know their onions and I wont shop anywhere else.
I bought a zildjian efx cymbal from the site a short time ago. I spoke with one of the team about a different cymbal originalky before opting for the efx cymbal. This was due to the other model being discontinued. After quite a few enquiring emails I settled on tge model the price the delivery and received a slight refund for the difference after originally purchasing the discontunued model. Realky helpful and friendly staff. Nothing seemed to trouble them that I asked. Definatley trust the team and buy from them alot.
Staff are always attentive and accomodating. The only concern for me is the prices, you might want to check and compare versus internet prices. But if you want a real shopping experience, this is the drum shop to go!
I went there just to buy a Cajon Drum Pedal but came away having spent over £550 ! I got a great Djembe drum and other percussion bits and pieces as well. So much fantastic kit to try and buy ! The guys are very friendly and helpful. I recommend this shop. You can check out the equipment I bought on my youtube channel "Jetforce3711" under " Jason's Funky Percussion set up" or Facebook ..JJ Drums.... Thanks a lot.
Those guys at WDC really know their stuff and they're a great bunch. Awesome selection of product and only the very best by the top brands. Recommend you try to speak with Courtney: he looked after us exceptionally well. Professionalism with pannash.