I was looking for some specific drum sticks for my friends daughter as a Christmas present. No one in my area (North Wales) stocked them. Wembley Drum Centre had them and sent them next day delivery. I would definitely deal with them in the future. A first class service.
I've bought sh1t loads off these guys at the London Drum Show and On-Line. Difficult to find better prices or deals elsewhere in my view. Always willing to consider my pathetic offers but come back with a reasonable enough counter-offer of their own that I usually fall for. Good humoured bargaining when I know they will win but they let you think you've done 'em!
I'd recommend them to anyone destined to ruin their lug'oles by beating the living daylights out of anything remotely percussive. I SAID I'D RECOMMEND ...... oh never mind. If I throw a stick will you fetch it?
I've bought a lot of gear from Wembley Drum Centre over the last few years, and always had good service from the enthusiastic and motivated staff. And their prices are very competitive! For the drummer or percussionist it's an Aladdin's cave of shiny and seductive hardware, always a pleasure to visit.
Well i wanted to get the wife an electric drumkit because she's like so heavy, she's been called the new Bonzo, and so we can't have a kit in the house, they can hear it in the neighbouring farm, 2 miles away. I had heard that Alesis was the way to go; but i suck on the internet so i was wandering around the drumstores of my nearest large city, to no avail. When i searched Alesis drum kit, the wembley drum centre came up, the price was great, the website easy to use, even for me, and the delivery service really really good, and i should know, i work in retail, i deliver, it's hard!
my last 3 purchases have all come on time and have arrived in good condition. before purchasing items ive sometimes sent an email asking for a personal opinion and the feedback was quick and helpful which allowed me to choose my products wisely. i live near manchester so i doubt i will ever go in to the shop but i dont see any need to use anyone else besides wembley drum centre when shopping online.
I ordered a drum kit for my son and pressed the wrong button. The black kit arrived instead of the white kit. I panicked and had visions of me trying to return this to Wembley. They very kindly offered to bring me the new kit and collect the incorrect one.
(small charge involved). I will definitely purchase any other items my son wants from Wembley Drum Centre. Everyone was polite and helpful and their prices are most competitive.
Ordered a guitar via the web site and the process was quick and easy. I selected to pay for the guitar with 0% finance (sweet deal) and this process was also easy to get through. However...
When selecting the finance option you can only get your item delivered to your billing address, in my case my home in North London. Sent an email asking to deliver it to my work address and called the store only to be told that it had to be delivered at my home address.
Took a half day from work to be there when the guitar arrived, 10 minutes after I got home got a phone call from a colleague telling me that my guitar got delivered to work!!!!
Not the best customer experience to be honest with you...
The store had everything I needed, searching was so easy. Massive range of brands and options.
I even got a call from the shop a couple of hours after my order to check I could use the site ok and that everything went smoothly.
Delivery was really quick too!
Fantastic service, I had to make some changes and it was done with a smile, most helpfull and all delivered next day. I mean it when I say I won't bother to shope for all my druming needs anywhere elce, there price and quality goods are great and the service was top notch.
I spoke to Debs in sales for advice on purchasing my first acoustic kit for my kids and she was so helpful and made sure I was buying the right kit. I called back to check lots of different issues and everytime Debs gave me fantastic service and answered all my queries with care. Debs made the purchase really easy and gave great advice the whole time, even when we had a small problem with a drum skin the day after delivery it was sorted straight away and with real curtousy. I would highly recommend Wembley Drum Centre and wont now consider going anywhere else.
I would definetly recomend Wembley Drum Centre to you as there mail order service is excellent. Items are dispatched quickly and any returns can be sorted out easily. I have never been to there shop, but I imagine the service there is also as great.
I am a semi pro drummer . I have been a long standing customer having purchased a DW Collectors series kit plus several DW and Ludwig snare drums and Hardware.
I have always found the service friendly and efficient.
Ordered some parts for my kit as an early Xmas present to myself. Was not quite sure what I needed so I gave them a call, they were very helpful and really went out their way. Will definitely return when I buy my new kit... If I ever decide on which one to buy...
I just received my Pearl p902-C double pedals by courier, the other day, and so I am just writing a review to express my customer experience: Honestly, no bs* - the product itself is fantastic, great value for money. The package contains the pedals inside the black nylon-plastic encased case, with all the fittings for adjusting the pedals features, along with 2x felt-plastic combo beaters. The pearl branded cardboard box (just the logo) is what's inside the exterior box, which naturally takes a pounding during courier; there is no problem, however. A highly recommended buy.
From ordering the drums To them being delivered, I knew exactly what was happening all the way through. We had a little issue with the delivery address but this was resolved within 10 mins. I knew the whereabouts of the parcels at all times and it all got here on time. All the stuff was in great condition and the next time I need any musical equipment i will definitely be using wembley drum store!
Ordered a couple of teeshirts which came within 48 hours. Plenty of emails to let me know the order was being processed and the goods were good quality. Will definately use this site again. No problems at all.
I ordered some sticks online and the service from Wembley Drum Centre was as usual,spot on. I love the place, when I visit I end up staring wistfully at too expensive kits, but hey, we can all dream.
Great prices, quick delivery and a first class service. I'll definitely be using them again. The item I wanted was much cheaper than with all other sellers I could find and even though the item wasn't in stock when purchased, I still received it within a week. The delivery service was excellent and I was kept up to date with every stage.
Initially I was only interested in purchasing a couple of new cymbals. I was impressed with the range they had on offer. I also thought I'd use the chance to replace some other hardware, and cases. After placing my order online, I was told that two cymbals I ordered would not be available for about a week. The rest of the order was despatched immediately and I received this the following day. I then received an email saying the two cymbals were not going to be delivered for another couple of weeks. I reselected from others on the website, and again these were delivered the following day.
One of the cases that I bought broke after the first use (zip came off in my hand). I emailed to advise of this, and although they didn't have any in stock, they got a replacement sent out via the manufacturer almost immediately. Then, rather than me having to go through the hassle of posting the old bag back, they arranged for it to be collected from my home.
I was dealing with Debs Wildish who couldn't be more helpful.
A few problems with the order, and slightly more expensive than you could find elsewhere, but you certainly get helpful staff who make the process as painless as possibe. I will use these again...... When I can afford to!
Recently purchased a new DW kit, found Wembley Drum Centre on the internet and took a trip down there, well worth the time, very helpful and knowledgable staff, next time I need anything I will definitely use them again!
To reply as a company, please log in to your business account.