I ordered a wetsuit i january. It arrived two month later. When it finally arrived, it was faulty. I sent it back and asked for a full refund. According to this companys own rules, they will pay the full refund seven days after they recieve the return parcel. It took them two weeks. They had my e-mail adress and phone nr. all the time, but didn't contact me. I asked for them to pay for the return parcel, due to the long wait. No response. I cannot recommend this company!
Easiestly the best wetsuit store online the prices are cheap and the shipping is quick what else would you want, I live in Australia and my wetty came in 3 days! i thought it would take weeks, i recommend you buy a wetsuit from wetsuit centre!
I phoned to get some advice as my daughter had requested a 5:3 wetsuit and I had no idea what to get. I was given lots of information and advice and bought a wetsuit that she was very happy with - I told her it was totally down to helpful staff at the wetsuit centre. The wetsuit arrived the next day (Saturday) and I had texts from the delivery company telling me when they were arriving. They arrived two minutes into the half hour slot. I was so impressed I had to phone up the Wetsuit Centre to tell them how pleased I was with the service I had had from them and the courier company. Far far better than a purchase from Amazon!! Keep it up - we need more excellent service! Well Done!!!!!!!
I ordered the Rip Curl suit with the chest zip in medium, arrived the next day as expected but to my disappointment they had sent the back zip version which was cheaper. Called to find out why and they said they had no more medium in the chest zip version so they sent this instead, also explaining to me they tried calling me to let me know but made no attempt to email me ! After realizing I have to post the entire suit back to get a refund I stuck with it, then looking at my bank statement I realized they charged me the price of the higher priced suit I paid for which is extremely cheeky !! I then had to call them back to get the difference refunded I was told I have to wait another week to get it. On top of this the suit I wanted originally is still being listed as in stock on the website in medium. The only positive was the call center, I'm sorry but the bad outweighs the good here.....Not happy.
I needed a wetsuit as my old one had come to the end of its days so I thought I'd check out the wetsuit centre as a friend had used them and told me the service was excellent.i was not disappointed.i got the brand and size I needed at a very competitive price which was delivered very quickly.i didn't miss one surf.now I'm in the line up nice and warm...:-)
Received a brilliant service and the kit arrived next day as promised. I highly recommend this company for the communication and personal interest, it felt like I had walked into a shop rather than placing an order online and it felt good!