Clumsy and late but generally friendly
I ordered a set of red Henri Lloyd Ocean Explorer trousers and jacket. One and a half week later the packet arrives with a red jacket and black trousers. So, I start the dialogue, turns out they don't have the red trousers at all. After putting pressure on them I finally receive the red trousers 1 month and 3 weeks after placing the order, plus a £50 extra discount (which I had to argue to get). All in all, the contact with them was good and in the end they did the right thing. Although, initial handling was poor and the "to the door" shipping ships only during office hours, which means I had to go far out of town to a terminal to get the package.