Wex Photographic reviews

Wex Photographic reviews

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Wide product range at keen prices with reliable delivery

In addition to the "one liner" above, Wex Photographic have excellent staff available by telephone.

For example, on one occasion I asked for product advice and the person who helped me had personal experience of using the product and had a corresponding depth of technical understanding.

It's unlikely that every question would relate to a product of which the adviser has such detailed experience but it shows the huge difference between advice from an expert and that from someone working from a script.

Wex Photographic have become my preferred supplier in its product sector.
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First class service

Ordered a new tripod on Monday, free delivery, arrived on Thursday along with a free tripod head. Excellent service
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The first port of call

I've always been happy dealing with Wex Photographic. You can chat to someone online if you have any queries, and you can get a really quick turnaround of goods that you order. They have some very good offers too, so it's always worth checking back for deals on items you think you might need in the future.
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Spot on

Pricy but excellent product, well made, works exactly as described. Purchase and delivery from Wex faultless as usual.
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Super friendly and helpful service - shop with utter confidence.

Recently ordered some inserts to go with my Billingham bag, but mistakenly ordered the wrong size. It's never a problem with Wex and the very helpful guy who dealt with my order sorted it for me in moments, even though the mistake was mine. With service like that, you can have complete confidence in buying here. This has been one of my favourite online shops for several years, and this sort of service guarantees they'll keep my custom in future.
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Ecellent service and good email feedback on progress

I would recommend WEX as a go-to supplier, they seem to have what I want in stock - and if not, the missing stock is sourced quickly.
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brilliant as always

Wex always offer a competitive price & fast delivery service. Can't really fault them.. they're great & I'll carry on using them
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Excellent service all round

Having searched online for a battery drive for my DSLR I found Wex was cheaper and had the thing in stock (not all retailers do). Ordering was straightforward, i was kept up to date with the order and delivery was very quick. I've dealt with Wex previously and have no hesitation in recommending them.
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Prompt delivery and well packaged - top marks WEX!

I ordered the newly released Sony E-mount 50mm f1.8 and it was delivered promptly and packaged really well. Would have no reservations using WEX again!
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Outstanding...

The staff at WEX are really helpful, I need advice to see if the camera body I saw would fit the lenses I already had. They were very polite and helped me with my query and as I had already bought from them before it only took a couple of minutes to place my order. I would always recommend them to anyone wanting photographic equipment as a first port of call.
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I expected better

In dire need of a new Lastolite vinyl train, an email from Wex Photographic offering me free postage and next day delivery encouraged me to make the purchase. Everything appeared well, and the FedEx tracking facility showed that the item was indeed en-route to me. Sadly the following morning the FedEx tracking facility showed a 'mis-sort' at the local depot. Despite a number of attempts the local depot were not able to deliver the item the next day as promised. In fact, I had to wait from Thursday, over the weekend, till Monday for a promised delivery. Monday arrived and I again checked the FedEx tracking facility. Mid-morning the facility revealed an 'address query' which mean that their satnav couldn't find me. Despite repeated promises, I eventually discovered that I would have to wait for another 24 hours. My customers couldn't wait that long, and this had already meant me having to have someone at home all day Friday and Monday. A waste of time. I subsequently cancelled the order. FedEx offered no apologies and were actually quite rude. My emails have been courteously answered by Wex Photographic, but my phone call two days ago requesting a full refund has still to be actioned. At the time of writing I still await a full refund, which is preventing me from buying a replacement item locally. All I have received since my phone call two days ago is an automated email telling me that I may have to wait 7 days. I cannot run a business on a platform of orders/refunds being dealt with like this. Thank you.
Wex Photographic

Reply from Wex Photographic

I am sorry you experienced problems with the courier on your last order, I will ensure details are passed onto our carriage manager so they can raise with our account manager. With regards to the refund, I can confirm this was completed at 14:58 today so it should now show in your PayPal account.
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Excellent service online or by phone, for photo products.

Having had quite a few products over the years, I can vouch for consistent high levels of product value and service by Wex. The latest order was made online at 6:00 pm and arrived mid-morning the next day, well packed and in perfect condition. The only order that ever went astray (courier's fault) was replaced in less than a day from when it was originally due and whenever I have phoned for advice or product enquiry, I've always received courteous and helpful attention. Definitely the best online retailer I have used for photo related products.
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Very good supply and support.

The supply and dispatch of the goods was very quick and I was kept informed at all stages. Wex Photographic were very supportive and promised to expadit a resolution to the problems I have with the power supply.
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Promised delivery, and?

I ordered a Nikon p7800, and web page said stock due end of September, I began to think it wouldn't arrive so I rang WEX to check, I spoke to Kate who said stock was not in but would inform me when stock was in. About an hour or so later Kate rang me back, stock was in !! promised it would be delivered next day, and sure enough it was. Gold star for Kate! Friendly, efficient ,knowledgeable service. Thanks Kate and WEX of course.
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One stop shop for all my camera needs

Wex provides a speedy efficient service that has my orders with me earlier than I expect. There is a no quibble returns policy that I find easier to use than if I had bought from the high street.
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WEX as good as ever

Excellent Choice of products at competitive prices, dispatched promptly & supported well by delivery contractor. It is always a good experience to use the WEX site & purchase from them.
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There's a reason they're Best Online Retailer again this year.....

Wex Photographic is probably the best on-line retailer I've ever bought goods from.

Firstly, their website: It's well laid-out, easy to find things and has up-to date stock levels. They stock a huge range of products and everything is genuine UK stock, no dodgy grey imports here.

Pricing: Very competitive; amongst the lowest prices anywhere. On the face of it, you might find apparently lower prices from other retailers via well-known search engine. However, they invariably turn out to be non-EU sellers, which means a nasty shock when the carrier sends you an invoice for import duty, VAT and their 'handling fee'!

Shipping: Order by 6:30pm for next day delivery. If any items are out of stock, you can choose to split your order and have in stock items despatched immediately. A huge choice of delivery options is offered, from economy to next day to timed and even Saturday delivery. You are notified when goods are despatched and given the tracking reference for your shipment.

Packaging: Everything I have received has been well packaged in sturdy cardboard boxes and nothing has ever suffered transit damage.

OK, so far so good. What about customer service? If you have to phone them, you'll be greeted by the all-too-expected automated menu, however, one layer of menu later and you get to speak to a very friendly, helpful human being.

Recently, I received a new camera body from Wex which was faulty. Feeling apprehensive and anxious about how difficult it might be to get a replacement, I called them up. They couldn't have made the process any easier. I spoke to a very helpful chap who asked me to return it to them. As soon as they received it and verified it was faulty, they would provide a replacement. He provided a reference for FedEx - all I had to do, was put the item in a box, and call FedEx. As it happened, FedEx called me and arranged to collect the box the next day. Two days later, FedEx arrived again - this time to deliver a brand new camera.

Customer service at its best!
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Exceedingly Good Help and Service

IN the absence of any good high street photography shops near me, and not sure what I needed to buy, I phoned Wex for advice before placing my order. Their patience and knowledge was excellent. They recommended two separate numbers for me to call to clarify what I needed to buy, not pushing for a sale at any time. Naturally I placed my order once I'd investigated and finalised what I needed.

I'd heartily recommend Wex to any other photographer, without a second thought.

And I love my new flash gun.
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A back-up camera at a bargain price

An eye catching little advert on Facebook brought me to the attention of a second hand Canon 400D body. I'd been wanting a cheap and reliable back-up camera for a while. Ordered camera after reading their report on its condition. Arrived as ordered and it was in even better condition than I anticipated, even came with a spare battery. Had a few test shots and all was well. I can't wait to get some free time and put it through its paces. It's a handy partner for my Canon 60D. Battery grip ordered because I reckon I've picked up a bargain and I might as well do it justice with some extra power. Although not a super 20MP camera, I couldn't have asked for more for the price. Nice one WEX.
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As always top service, top value for money, top quality

I have bought all my studio equipment from Wex and have been 100% happy with every purchase.
Thank you Wex

Wex Photographic Details

About this company

Buy Digital Camera, Lens, Digital SLR, Canon Shop, Nikon, Sony, Sigma, EOS, IXUS Cameras, Powershot, Coolpix, EF Lenses, VR Zoom, Tripod, Studio Lighting at Warehouse Express

Visit Wex Photographic

Contact information

Write to: sales@wex.co.uk
Call us on: 01603 486413
We live here: Unit B Frenbury Estate
NR6 5DP Norwich
United Kingdom

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