Wheelers Luxury Gifts reviews

Wheelers Luxury Gifts reviews

Good
8.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
32 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service as it should be

I have purchased from wheelers a few times in the last year. I have always found the staff to be super helpful and the customer service and delivery aspect exceptional. I will go back again and again , many a company could learn a lot from wheelers. Have dealt with Pauline and Bruce and could not fault their service in anyway.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company - will definitely use again!

I was looking for a present for my Sister's 50th birthday. Living in Greece, it's difficult to find quality gifts, unless of course you go all the way to Athens (8 hour round trip!), so I was delighted to find Wheelers on the net and found the perfect pressie - a gorgeous Mont Blanc pen. Wheelers gift wrapped the present beautifully, including a personal message from me on the tag and delivered it on time to my Sister in the UK.

I found the site easy to use and was impressed by their efficient service - will definitely be back again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company....will definately use again!

I bought a bottle of Dom Perignon champagne for my brothers 50th birthday. I was struggling to find the perfect present, but Wheelers were able to enrgave a personal message onto the bottle, which made the perfect keepsake to remember this special occasion. My brother loved the present!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great prices- if you can get them!

i found a charm i'd been wanting, bought it and paid and they also took the money out of my account.. the next day i received an email telling me the item was out of stock. from other reviews i have read this doesn't seem like a one off occurrence. although the customer services were polite, it annoys me to have wasted my time, a business should be able to keep up with their website stock levels.

i will not consider using this company again as they don't seem reliable at all. the prices are great, just the chances of receiving your order aren't so high!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

2nd Time Used Wheelers - Wont Be The Last

This is the second time I have used Wheelers - really easy web site to use - on both occasions I have sent presents to Singapore - both times gifts arrived well on time - beautifully gift wrapped and spot on what i ordered. This sort of service is just brilliant - well done to all concerned - will certainly be using Wheelers again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely fantastic

There was an error made by the delivery company and Wheelers promised to send me out another delivery to arrive on a Saturday. As it turned out the delivery company found my item and delivered it to me.

The whole process was made alot smoother by the helpful girls who kept in contact with me through every step.

I would recommend Wheelers to everyone!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Proper Customer Service

I ordered an item online, which was fully acknowledged by return.

I then received a personal phone call to check I had actually ordered the right item. I had not - my fault. The re-order was immediately effected and arrived with no delay.

Many thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Good Price and an Excellent Service

I ordered a Montblanc refill and can't fault the item or the price. I was also impressed with the tracking details given to say when they would be delivered, but having said that they didn't turn up by courier on the day promised - and instead showed up in the normal post 2/3 days later - I'd have been upset if i'd have changed plans to stay in for the delivery.. so something to look at..... but otherwise i'd use/recommend and im sure i'll be back!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic! They personally made sure my package was sent out a day early to get here for Christmas.

Fantastic! They personally made sure my package was sent out a day early to get here for Christmas.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Highly professional company

Whilst my order was quite a small one, this company's procedures were simply first class. items arrived very promptly, very satisfied indeed.Will certainly bookmark their site for future use.
Well done & thank you to all concerned

Best regards
M.J. Jones
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Everything went exactly as expected

I passed an order from France for a pair of cufflink. Website working well and object received in a reasonable time, packaged with care.

My only comment is that you can order engraving of your item, but you're not certain of how and where the engraving will be, so I finally decided not to go with it. Maybe a possible enhancement for Wheelers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointing service, wrong information on website and asked for more money to send the shipment after some days

I ordered a gift for my friends wedding and they got the money out of my account wait for some days to find out they cannot send by that particular gift by Fedex, asked me to pay 55 GBP for the shipment again and then even though I wanted to pay the mail price they canceled my order and said they are not able to send the gift!!! very disappointing service, wrong information on the website... I will never use their service and recommend my friends not to use it.

More info: Because my debit card got robbed after that for 7000$ and I had to close the card and now it is under fraud investigation.
But Wheelers got the money out of my account before I close my card and payment was done so there is no excuse for them to cancel my order just before the time that it had to be delivered to my friend.
Wheelersluxurygifts

Reply from Wheelersluxurygifts

This was a customer who ordered from the US had his credit card cloned and because of this cancelled his card. The transaction came up as a high risk because of the fraudulent activity on the customers card so we cancelled the order and refunded the monies back onto the customers card. Unfortunate occurrence for both us and the customer but we have to adhere to our on line payment gateway advise on all transactions.

Unfortunately a lot of people do not realise that it is the retailer who ends up paying for internet fraud when the customer has had there card identity stolen.

Quite rightly the customer should not have to pay if their card has been cloned and their identity stolen, as the banks do not cover this cost. The banks reverse the payment back to the retailer, to claim the lost money from the retailer. So the retailer takes a double hit, not only does the retailer loose the goods that they have posted out, but they also have to refund the customers card the money that has been spent/taken from their card.

For this reason, this is why we cancelled the shipping after initially processing the order. Our systems flagged an alert that the card had been used fraudulently and had been suspended, so all money was refunded back onto the customers card.

We apologise for the inconvenience this has caused both the customer and the person receiving the gift. We cannot send parcels out on a credit card that has been used fraudulently as we would have been charged back by the customers bank to recover the stolen monies from the card at a later date.

An unfortunate experience for all concerned, but we do have the right not to supply merchandise if our systems detect an abnormality on the credit card used.

Hopefully this clears the events leading up to why the order did not leave our premises, and apologies once again to all concerned.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Never a problem

Good site, good people and happy to provide advice.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

The gift arrived, very quickly, well packaged and exactly what I wanted. Cannot rate too highly. I would certainly use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service, friendly staff

I made a number of enquiries about a pen and was always answered quickly and pleasantly. When I came to order the order was handled equally quickly and pleasantly. Excellent service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service

I was really impressed with how quickly my Mont Blanc agenda arrived. It was packaged really well too! I would definitely buy from Wheelers again. Thank you Wheelers!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Ordered a refill for Mont Blanc ballpoint pen, item arrived very quickly, correct fit and no postal charge. Excellent service .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Put order in,involved engraving.engraver left message to check all as intended,spoke to team over weekend.pen arrived on time as expected.what more could you ask for?pleasant attentive effective personal service,refreshing change to usual experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Disgruntled + grumpy

Ordered three swarovski pens : one white and two amethyst. Paid for special delivery as in hurry for them as presents. Mandy telephoned me later same day to apologise and say the amethyst out of stock and would I like another colour - I chose baby-blue. However I was sent the grey pens. I had to email twice (before getting a response) explaining all the above and that I really didnt want to have time + expense of returning them and could I get some compensation instead for their error. I received email back saying just to return them + they would refund. No mention of postage refund for both journeys. My order was c.£150 so not cheap and I feel a bit disgruntled.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic site, extremely helpful staff, pleasure to do business with!

I feel the staff at this company are such lovely people, I must say I feel like I am chatting to friends when I call.
I would have no hesitation in recommending their services!

Wheelersluxurygifts Details

About this company

The largest UK authorised Mont Blanc retailer stocking the entire Montblanc range of ballpoint & fountain pens, cufflinks & wallets. FREE next day UK.

Visit Wheelers Luxury Gifts

Category

Wheelers Luxury Gifts is ranked 51 out of 144 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.