My Wheelspin Models package turned up today having ordered late on Friday night, was notified of it's dispatch early the day after. Great value for money and very speedy delivery, thoroughly packaged and genuine products as described on the website. Great customer experience and will be using them again.
I purchased a proboat black 29 from wheelspin models online Come perfectly packed and delivery was first class on time I was realy impressed with the tracking service which was provided as you can track your order wherever the courier was. As for the product this was excellent 5 ***** I would recommend wheelspin to anyone well done One happy customer. Paulg Bham
It is such a pleasure to be able to find such a vast amount of different models and from static too radio and fairly locally to. Postage was brilliant even with Royal mail, only took 2 days :) The fact that they also sell spares and both single items and a pack as well is brilliant :)
I will be going back to Wheelspin to do my model shopping again. Next project will be a wooden HSM Victory.
Wheelspin models is not just a huge shop full of cheap models! It's a huge shop full of every kind of radio control vehicle you can think off! Whether it be a plane, boat, car, helicopter they sell it, along with all the spares and accessories you'll every likely to need from all the top manufactures. And to top it all off they have very friendly staff who know there stuff.
I have not anything to complain about which is a pity really. I do like to have a good winge and moan now and again. The only moan I have had up to now about this firm was that bought a Hubsan helicopter whose transmitter battery box had a loose terminal so I rang up and told them. It quite upset me when a new battery box arrived in with the post the next day.
They have a great selection of spares which is totally impressive.
The other thing I liked was when learning to fly my helicopter Ant and Steve were always helpful on giving tips. Its a pity that Wheelspin don't have open days for model demonstrations.
I wanted to get a cheap rc, so I looked on their website (the prices are excellent by the way) however I no longer need this rc, I went onto the website and I had sent them an email throughout their support email, when I emailed their info email address I was right on there, within 20 mins I had a response, the man I was in contact with was really helpful and has given me a full refund, even thought I could not work out how to sort out this problem initially he helped me throughout it all, their customer service is second to none, I am really pleased with them which Is why I have given them 5 stars
My initial order with Wheelspin was some spare rotor blades for my original Hubsan X4 107L, when I needed a replacement X4 in a hurry, I ordered with Wheelspin. I was delighted to receive prompt delivery in 2 or 3 working days, when 3-5 was advertised.
I queried Wheelspin that a set of spare rotor blades was missing. Wheelspin explained to me that Hubsan had not always shipped spare rotor blades in recent deliveries. As a gesture of goodwill, they provided me with a voucher code for a free set of rotor blades, a nice gesture on their part. I double checked and to be fair, Wheelspin do not advertise spare rotor blades being supplied.
As I already had six batteries, it was several days before I bothered charging the supplied battery. My X4 behaved very erratically, the fault being traced to the battery connector. The faulty connector meant the battery was never properly charged on its first charge and ruined. I emailed Wheelspin with the problem, who said the behaviour wasn't right and asked for the battery to be returned to them.
The battery connector was repaired, rather than the battery replaced. I emailed to ask why the faulty battery had been returned to me. I have to take responsibility and say that my hastily scrawled note did not make it clear the battery was to be replaced. It is easy to see why this misunderstanding occurred and a new battery is on its way to me now.
I have to admit that I had slipped into "awkward customer" mode, yet at all times Wheelspin responded to my emails promptly in an honest, friendly and polite manner. At no point were Wheelspin responsible for the fault that missed Hubsan's quality control and they did everything possible to quickly resolve the problem.
If my flying skills improve enough to justify a 6 channel helicopter, I would be confident of superb pre sale advice and after sale care from my experiences with Wheelspin.