Great service and prompt delivery for great Whisky!
Really surprised at the quick, courteous response to my questions and the accuracy of delivery. Furthermore, the item (very expensive) I ordered was exactly what I received. Kind of rare these days...
We just returned from three weeks in Scotland and Ireland where we toured a number of distilleries and tasted many whiskies. We only had space in our luggage to carry a liter each; so... Upon arrival home I checked out various sites where we could purchase and ship some of our favorite whiskies.... Whisky online was our find and were able to fill our selections and ship in a cost acceptable timely manner. The packing was great and we received our order quickly in great condition ⭐⭐⭐⭐⭐
There's no better way to send a birthday single malt from Australia to friends and relatives in the UK. The website was easy to navigate, the shopping process was trouble-free and the delivery time was quite a lot shorter than the site indicated. Great stuff!
Can I have a free bottle of whisky now?
The email purchase procedure was fine, and the initial handover to courier was fine also - with delivery estimated to South Africa in 4 - 5 days. It is now seven days since I made the purchase and I still do not have my whi\sky. It transpired that the courier system managed to spell my email address wrongly - and there was no system to hasten delayed replies - delayed because I had not received the original email. after a couple of days of inactivity, I checked with their customer relations and spelled my email address - using the phonetic alphabet. It was only when my patience ran out for a second time and I once again got them to check my email; address, that they corrected the error, and I received my first email. On checking their tracking system I saw that my parcel had been despatched from Heathrow - TWICE.
And so I await delivery - which should be made on day eight - by yet another courier company - to whom the delivery has been delegated - at a price.
Thank you so much for helping me order a bottle of whisky to be sent to our friend in France to celebrate his 50th Birthday. The gentleman who took my order was extremely helpful and the order was put through quickly. The only problem is we do not know yet if he has received his present.
Delivered in a couple of days, better price than other sites, only slight down side was whisky tin was a little dented. The whisky was well packaged so not sure if dented in transit or before. Will definitely use again. Would be a 5 star but for the dent.
My first visit to whisky-online.com, I was seeking for special whisky which was not available in the Czech Republic. Online shopping without problems, everything clear in e-shop, and I was pleasantly surprised by the speed of delivery to the Czech Republic. :-)
Shipping to the US and was expecting it to take a few weeks. My package showed up in a matter of days. Packaging was great and pricing for both the product and shipping was very reasonable. Look forward to purchasing again!
I've used this site twice now for gift ideas & have never been disappointed. The only tough part is the selection process as there are many whiskies of different price brackets, vintage, origin etc but the search engine is pretty effective. Inevitably the best specimens are the the pricier ones but it seems there's something for every pocket & pallet.
Delivery has always been swift & usually before stated ETA too :-)
I purchases two BenRiach bottles from whisky-online. First time I shopped here, actually. They kept the bottles in my shopping cart while I hemmed and hawed :) Then when I purchased, they got my bottles to me in about 4 days and I'm here in the US!
I'll come back again.
You won't be disappointed with whisky online. Best service that's quick and helpful.
Very happy, in particular with the inflatable packaging the bottle was in. Have bought online from others, and few have matched such secure packaging, a big concern of mine after having a bottle sent with a cracked seal.
As I was collecting my order from the depot/warehouse, I double-checked the order by telephone to confirm collection.
When I collected my order, the lady who had prepared it explained each item without having to refer to the paper details other than to give to me to check.
First class service and the ware house was like an Aladdin's cave.
Very impressed with the price and selection of whiskies...but most important to me was the delivery service which was able to deliver my order to the US in a couple of days! I'll certainly be back for more..Thanks!
I ordered off both the auction site and website in order to keep shipping costs minimal and everything went smoothly. Whisky was very well packaged and competitively priced. Would highly recommend the service to any whisky buyers out there.
Having won an auction on the sister site, I decided to make the best out of shipping costs by also purchasing from the Web store. A quick phone call confirmed that was possible.
However, upon checkout, shipping is due, as it is upon checkout on the auction site. What I was told to do is pay both and the difference would be refunded.
For the goods from the shop, it is a flat rate up to a certain weight (ca 4£ up to 2kg). For the auction site, a different flat rate (ca 8£ up to 2kg). Both combined, still falling under the same weight category, a third rate, not indicated anywhere (ca 10£ up to 2kg). I discovered that on the invoice in the parcel.
Although it is nice to be able to combine (auction results can be slim), more transparency around shipping costs would be welcome.
My order arrived four days after placing it, I have no idea how they managed to dispatch it and get it half way around the world in that time, but I'm impressed.
I ordered a bottle recently from a place that is two hours drive from where I live and two weeks on I don't have that order, yet Whisky-Online can get it to me in four days when they are 24 hours in flight time from where I live.
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