I tried Whitebox for the first time after learning about them from Which? They offered the best price and fastest delivery. I was kept up to date with the progress of the order and the new fridge was delivered as promised and in perfect condition.
We ordered a separate fridge and freezer which appeared to be in stock. After several "sorry" emails about the delays and being out of stock, we were charged and received a phone call for the delivery of the just the fridge, when we asked the distributor when the freezer might be in stock, he said 3 weeks (which was cutting it fine for Christmas - we ordered mid Nov). When it arrived it was a integrated fridge model, yes that is our fault, but it wasn't terribly clear on the website and each time I asked about reversing the door handles, no one said "well there aren't any door handles". So we cancelled the entire order and went to currys, paid a bit more, but had a nice new fridge and freezer deleivered the next day!
Thank you for your extremely efficient service when I ordered my new tumble drier. I was disappointed when I received my new drier as it was faulty but when I contacted you this was rectified right away and I was delivered a replacement within a few days. I would have no hesitations in using Whitebox again and also in recommending the company to my friends and family.
I found the Hotpoint dishwasher that I wanted at the best price at Whitebox, so I ordered it. The item arrived exactly when Whitebox said it would and they have me a delivery slot which made things easier and I got a couple if text messages updating me in the delivery.
The delivery driver was extremely helpful and friendly. I'll certainly be ordering from Whitebox again in the future.
Never ordered from White box before but the item I purchased was £145 cheaper than currys. Really slick professional service delivered on the day I selected. Lots of communication to keep us updated on the time delivery would take place. Will definitely be my first port of call fo r any further purchases.
I purchased oven, hob and hood which were delivered FREE to Belfast!
Excellent service, received on time and the best value I could find.
I was kept informed of delivery time and items were unpacked for me to check before signing.
Very pleased with service and would use this company again.
This company is very good, excellent communication. They were on time delivering my cooker, and took packaging away. I would recommend them to anyone, and would certainly use them again to buy appliances.
The cooker I ordered was cheaper than anywhere else, my insurance company could only get the same model for £200 more, and it was delivered bang on time, even texting me when it was being delivered within the hour. Fantastiic service.
I was quite annoyed about the fact that the washing machine we ordered took 2 weeks to arrive when it clearly stated 2 days on the website when ordering. I would have appreciated a phone call to discuss this matter instead of a generic email.
When we contacted Whitebox we were told it was Hotpoint's fault when clearly we entered into a retail contract with Whitebox.
Whitebox should be more willing to accept responsibility and not blame the manufacturer, if we had not already waited a week before we were informed of a further delay we would have cancelled.
That said, Whitebox was the cheapest we could find, and we eventually received our washing machine in good condition.
ordered my hotpoint induction hob from white box this was sent within a few days which came with no delivery charges. i had a call from hotpoint telling me when to expect delivery.the price was good and delivery fast
many thanks white box
smooth easy transaction - item delivered as expected would recommend
We only found out about Whitebox via one of our clients, and at first, we had slight reservations about purchasing appliances of the internet, as we have had more than one bad experience in the past.
All we can say is, that if ever needed in the future, we would use Whitebox again in a heartbeat!
They were so professional from start to finish. The appliances arrived when stated, were well packaged, and had no bumps or damage to the cardboard like you normally see. The delivery guys were polite, and more importantly, on time!
We were contacted the day before with a delivery slot, and even contacted again on the day of delivery to let us know that the driver was only an hour away. At one point, the delivery slot allocated to us wasn't convenient, so we phoned Whitebox, and they just appointed us a new, convenient time, and it was no trouble to them at all! Again, ultra professional!
We cannot recommend Whitebox enough, and if you want a company to deliver what you want, when you want, then definitely give them a call.
Initial contact made, stating that there would be a delay in getting our order. That is ok,it is not being told theses things, resulting in me being left wondering,that upsets me. The fact that my telephone connection failed and resulted in not being able to receive any information other than by mobile phone, didn't help matters. I would use your service again.
It was such a pleasant surprise to find a company like Whitebox online! They have been really helpful through the whole process! Even when the initial delivery date didn't suit my needs, their really kind and nice customer service solved the problem and I had the item delivered on the day I wanted. I will definitely buy from the again!
Whitebox came up with the best price for the dishwasher that I wished to purchase, however, I had problems getting on to their website. I phoned them because I was unsure and they allayed my fears and explained what I needed to do. I placed an order online and within minutes I had an email to confirm the order and delivery details. Not only that, I then received a telephone call again confirming address details and order and when delivery would occur. Again they phoned before delivery to tell me within a 3 hour time slot when the dishwasher would be delivered the next day. It was delivered exactly as promised and within 2 hours of delivery I received another phone call to ask if I had received delivery. I would definitely recommend Whitebox and will certainly use them again in the future. Fantastic Service. Thank you.
I love the tumble dryer I ordered and the website was very easy and quick to use. The delivery of the dryer wasn't great....they give a 4 hr delivery slot but went over that time so they had to come back a week later....
The item was delivered on the date arranged, I had 4 text messages saying they were on their way, one, just half an hour to go. Great value, delivery men carried item into kitchen. Can not fault Whitebox service.
Would have no problem passing on Whiteboxes details to a friend our brand new cooker sits proud in our kitchen. Got it installed at a good price and now its performing wonders, i wouldn,t hesitate to use Whitebox again should i need too im very happy with the product. thanks again.
Needed a new double oven and chose one by Indesit. Homebase price £519, John Lewis £399 Whitebox £306. I was so sceptical but it stated I could have it delivered in 48 hours. Indesit rang to confirm the order was correct, Whitebox said the delivery men would unpack it and to check before I signed.
Everything went according to plan and in future I would choose this company first. Have recommended to friends who have also been pleased.
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