Looks amazing! large capacity main oven and decent size grill and top oven. The main oven heats up very quickly and cooks very efficiently the small oven takes a while but is to be expected as its not fan assisted but still cooks well once it has reached temperature. I like the grill feature that lets you use half the heating element if you are grillilling something small. Overall I am very happy with it so far and it looks great in my kitchen. Oh, and a fantastic bargain from Whitebox who were much cheaper than everywhere else I looked and gave me a very quick delivery time, helpful driver who rang when on the way so I didnt have to stay in all day and wait! Happy customer!
Ordered an oven. Booked in for delivery the following Wednesday. They said I would get a phone call with a delivery 'window' but this didnt happen. Called them at 8am on day of delivery found out it would arrive between 11 and 2pm and it did. No real concerns. I would use this company again.
We ordered a Hotpoint inbuilt fridge freezer, after researching which items we did and didn't want in the spec. Ordered, Whitebox were very helpful but... Then the item arrived, great, Hotpoint are apparently Italian made so the door opens from left to right, driver advised to lay the machine down gently so we could change the door opening. We did this and it was only after installing (we had the old broken machine removed so were desperate to get it underway and running as a family with young children) did we discover that there was no covered dairy box per spec, no wine rack, no 2 door freezer compartment, only one large salad compartment instead of two, no egg tray. We contacted Whitebox who were initially sympathetic, we explained we had researched and particularly chose this model because of the features. Long story short, they came back and said this model didn't have these features and Hotpoint could offer an extra years warranty but they couldn't take the machine back as it was used and we should have unpacked and checked the machine while the driver was there?! Not sure who does this with a large kitchen appliance and when the driver needs to be away for next delivery! Also, we had already paid with a bank account that gives us an extra year warranty. I then had to phone several times to try and get some to come back to us, they were always just about to apparently.... Since I need a fridge freezer and they couldn't/wouldn't do anything, I ended up keeping the item reluctantly but I had to prompt them as no one came back with any other alternative to at least give me the £15 removal fee for the old machine back which I think was pretty poor to be honest. No one seemed to know how to deal with this and obviously just wanted me to go away. I wouldn't use them again or recommend and especially since out if curiosity for this review, I went back into to the web site and note that the spec has NOT been updated, so it still states that you get the above mentioned items included when I've been told this model doesn't come with these and can't be supplied. Makes me wander what other products are incorrect but you won't know till you receiver them but be sure to unpack everything and inspect while the delivery driver is there in front of you..... Or you have no come back....
when my boyfriend ordered my new washer it was 11.45 Tuesday it arrived within the promised 24 hour delivery time . this will make you laugh as I was so excited on its delivery I fell down the stairs, twisting my ankle really badly. The funniest thing was that I didn't have a machine for three months [ saved up lots to get it] so had a huge build up of laundry. The friendly welsh delivery men made light of it. Anyway it was a hobbling time washing after that experience. I would recommend white box.
I got advice over the phone ordered online. The website could be clearer to say you cannot order over phone. Easy to use website. Delivery time and date accurate . PLUS the delivery team were fantastic. Fully explained everything . Definitely recommended this is my second order.
The one thing that I'd like to have had, was an email confirmation about my order. I had written down the reference number but had expected to receive an email - I was a bit alarmed when I didn't. Other than that everything else was straightforward.
I ordered a ceramic hob & was told it would be a few days before it would be delivered , It was not long at all came within 4 days , I was kept informed of timing & given a 3 hr timeslot , The delivery driver also unwrapped it to make sure it was ok , which it was Very pleased with my purchase of Hotpoint Hob with touch controls.
Delivery was slightly slower than expected because the item was being shipped from abroad. They offered me the choice of changing my order or hanging on - we chose to wait. I have ready recommended them to a friend!
Purchased a washer dryer from White box who were the cheapest online. When Indesit UK proved to be inflexible with their delivery time slots, the staff at White box couldn't have been more helpful and rearranged things with Indesit on my behalf to suit me better - and actually phoned me back as promised!
Im in the kitchen industry, and find that it's not the problems that crop up that matter - but how well they are handled if they do that counts.