Whitebox Europe Limited reviews

Whitebox Europe Limited reviews

Excellent
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Review by confirmed purchaser

BEST PRICE - BEST SERVICE

Ordered a Hotpoint built-in double oven for £299 (great value). The whole process went like clockwork and based upon my experience I would not hesitate to recommend Whitebox.
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Review by confirmed purchaser

brilliant really fast DELIVERY

Would recommend to a friend, super fast delivery
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Review by confirmed purchaser

Mixed

Product good, delivered on time but very disappointed that I paid for the old product to be taken away under WEEE regs, which did not happen.
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Review by confirmed purchaser

Great Price & Delivery

My neighbour recommended Whitebox. The price was a lot cheaper than most of the retail outlets and the delivery was spot on
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Review by confirmed purchaser

Love it!

Looks amazing! large capacity main oven and decent size grill and top oven. The main oven heats up very quickly and cooks very efficiently the small oven takes a while but is to be expected as its not fan assisted but still cooks well once it has reached temperature. I like the grill feature that lets you use half the heating element if you are grillilling something small. Overall I am very happy with it so far and it looks great in my kitchen. Oh, and a fantastic bargain from Whitebox who were much cheaper than everywhere else I looked and gave me a very quick delivery time, helpful driver who rang when on the way so I didnt have to stay in all day and wait! Happy customer!
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Review by confirmed purchaser

Problem free

Ordered an oven. Booked in for delivery the following Wednesday. They said I would get a phone call with a delivery 'window' but this didnt happen. Called them at 8am on day of delivery found out it would arrive between 11 and 2pm and it did. No real concerns. I would use this company again.
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Review by confirmed purchaser

Excellent

Easy to use website, fast efficient delivery highly recommended. Prices was also very competitive.
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Review by confirmed purchaser

APPLIANCE NOT SUPPLIED WITH HALF ITEMS LISTED ON SPEC

We ordered a Hotpoint inbuilt fridge freezer, after researching which items we did and didn't want in the spec. Ordered, Whitebox were very helpful but...
Then the item arrived, great, Hotpoint are apparently Italian made so the door opens from left to right, driver advised to lay the machine down gently so we could change the door opening. We did this and it was only after installing (we had the old broken machine removed so were desperate to get it underway and running as a family with young children) did we discover that there was no covered dairy box per spec, no wine rack, no 2 door freezer compartment, only one large salad compartment instead of two, no egg tray.
We contacted Whitebox who were initially sympathetic, we explained we had researched and particularly chose this model because of the features. Long story short, they came back and said this model didn't have these features and Hotpoint could offer an extra years warranty but they couldn't take the machine back as it was used and we should have unpacked and checked the machine while the driver was there?! Not sure who does this with a large kitchen appliance and when the driver needs to be away for next delivery! Also, we had already paid with a bank account that gives us an extra year warranty. I then had to phone several times to try and get some to come back to us, they were always just about to apparently....
Since I need a fridge freezer and they couldn't/wouldn't do anything, I ended up keeping the item reluctantly but I had to prompt them as no one came back with any other alternative to at least give me the £15 removal fee for the old machine back which I think was pretty poor to be honest. No one seemed to know how to deal with this and obviously just wanted me to go away.
I wouldn't use them again or recommend and especially since out if curiosity for this review, I went back into to the web site and note that the spec has NOT been updated, so it still states that you get the above mentioned items included when I've been told this model doesn't come with these and can't be supplied. Makes me wander what other products are incorrect but you won't know till you receiver them but be sure to unpack everything and inspect while the delivery driver is there in front of you..... Or you have no come back....
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Review by confirmed purchaser

fast and efficient! next day delivery service my washer arrived at 07.45.

when my boyfriend ordered my new washer it was 11.45 Tuesday it arrived within the promised 24 hour delivery time . this will make you laugh as I was so excited on its delivery I fell down the stairs, twisting my ankle really badly. The funniest thing was that I didn't have a machine for three months [ saved up lots to get it] so had a huge build up of laundry. The friendly welsh delivery men made light of it. Anyway it was a hobbling time washing after that experience. I would recommend white box.
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Review by confirmed purchaser

Great price, great service. All you need :-)

Very easy to deal with. 100% recommend.
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Review by confirmed purchaser

Excellent - from point of order to delivery

I got advice over the phone ordered online. The website could be clearer to say you cannot order over phone.
Easy to use website. Delivery time and date accurate . PLUS the delivery team were fantastic. Fully explained everything . Definitely recommended this is my second order.
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Review by confirmed purchaser

Excellent service, extremely helpful!!

Whitebox are really very helpful, rapidly answering emails, and doing exactly what it says on the tin! Products delivered on time and in perfect working order!

A+ company will definitely use again, and definitely reccomend!!
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Review by confirmed purchaser

Fantastic Service!

Fast delivery and excellent product. The same product was more expensive everywhere else!
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Review by confirmed purchaser

Super service.

Item came when expected. No problems so far.
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Review by confirmed purchaser

Excellent Service

Fast efficient service with a very competitive price, would recommend.
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Review by confirmed purchaser

Fast efficient service.

The one thing that I'd like to have had, was an email confirmation about my order. I had written down the reference number but had expected to receive an email - I was a bit alarmed when I didn't. Other than that everything else was straightforward.
www.whitebox.co.uk

Reply from www.whitebox.co.uk

Dear Rose,
Thank you for taking the time to write a review, your feedback is very much appreciated. We have re-sent the order confirmation to you as you will need this for you proof of purchase. All the order confirmations are generated automatically but can sometimes go to your 'junk' file depending on your computer settings. If we can help further please let us know.
Kindest Regards
The Whitebox Team
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Review by confirmed purchaser

Excellent service

I ordered a ceramic hob & was told it would be a few days before it would be delivered , It was not long at all came within 4 days , I was kept informed of timing & given a 3 hr timeslot , The delivery driver also unwrapped it to make sure it was ok , which it was Very pleased with my purchase of Hotpoint Hob with touch controls.
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Review by confirmed purchaser

Efficient and a good price

Delivery was slightly slower than expected because the item was being shipped from abroad. They offered me the choice of changing my order or hanging on - we chose to wait. I have ready recommended them to a friend!
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Review by confirmed purchaser

Placed my order online, found the staff easy to get hold of and unusually helpful on the phone.

Purchased a washer dryer from White box who were the cheapest online. When Indesit UK proved to be inflexible with their delivery time slots, the staff at White box couldn't have been more helpful and rearranged things with Indesit on my behalf to suit me better - and actually phoned me back as promised!

Im in the kitchen industry, and find that it's not the problems that crop up that matter - but how well they are handled if they do that counts.

Will definitely use them again.
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Review by confirmed purchaser

Excellent service and VERY FAST delivery

Excellent service and VERY FAST delivery, the price was also one of the best

www.whitebox.co.uk Details

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Whitebox Europe Limited is ranked 25 out of 49 in the category

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