7 November placed Order
8 November money taken
14 November, nothing heard so sent an email, no reply
18 November, nothing heard so sent ANOTHER email, no reply
22 November, called them up, was told it was being printed today and delivered on 25 November
3 December, still not received, called up and asked for a refund
Literally the worst customer service / online shopping experience I have ever encountered. DO NOT USE
I find it very hard to believe that the positive reviews posted here are genuine, as it appears very unlikely that a company appraised for such a good service at the same time can receive reviews from customers stating that it is the worst the ever experienced.
I ordered myself a print from a well know artist, which they had for sale on their website. The payments was taken from my credit card, but after a few days I hadn't heard anything, no estimated delivery time, no dispatch notification...nothing. Have since tried numerous times to call and email them, but no one ever answers the phone, no one replies to the emails. It has been 3 weeks now, and no sign of any deliveries and no response what so ever. Stay away from this company, they hold not even the lowest business standards and should be reported to the authorities.
My dealings with these guys started well, but after exchanging just a few emails to tweak the custom print, I then heard nothing from them. I have requested a refund of the money they very quickly took off me, but after repeated emails, have yet to receive this, a year later. Don't be taken in.
Top score to these guys, used them loads of times and wouldnt use anyone else!!
I bought a groupon and submitted literally on the last day possible, my photo wasn't centralised so I asked them to re-centre it and tehy did exactly that. they were so popular that they rand out of canvas so there was a short delay but then they posted my picture when they said they would and it came out really well. i'd definitely use them again.
I received 2 Photo-To-Canvas portraits of my daughters for grandparent; the best quality canvas prints I have ever seen, amazing quality product and reproduction of image. Some airbrush work which was fantastic.
A first class job and first class experience, good communication and quick.
Highly recommend! 5*. Will be back.
Took delivery of my artwork yesterday - All I can say... Amazing!! What a superb selection of art, and really a bad price either. I could honestly spend years looking though the ranges ;) Great guys to speak to as well, highly recommended
WHoArtNow have received some bad press on here for their performance over the Christmas 2011 period, not least of all from myself, where they were unable to complete many orders or communicate with the customers. However, I have since been contacted personally by a member of the team and received a much higher standard of service, and belatedly received the print I ordered, which was excellent quality. Also they have made the effort to rectify their mistake by offering me a significant discount on an additional print which I have accepted, and have offered a much more personal level of communication since.
We received our custom artwork on Friday & are really happy with it. They have been great to work with - the designer was happy to make as many alterations as we needed and really added a personal touch. It took a little longer than anticipated, but well worth the wait. A quality product too, we will be spreading the good news! Vince
Big thanks for whoartnow -- I ordered 3 canvases which promptly arrived on my birthday! They are exactly what I'd hoped they would be and will look fantastic on the wall. They were very patient & took more time than expected in getting them right - I will certainly be recommending you to my friends & coming back for more pictures.
Great customer service from start to finish. I was not sure which of my photographs would work with the art effects and asked for some help. Whoartnow were great producing some mock ups and advising on which photographs would work well. Once the artwork was agreed I received it really quickly. I am really impressed with the quality of the work and also their really helpful customer service. Thank You.
I've just come back from holiday and I would just like to thank the team at WHoArtNow for the canvas that we finally got. My boyfriend absolutely loved it! People who also saw it hanging up really admired it too, so I am making sure to recommend you! Thanks again x
Originally bad service (see below)
But have since been in contact, very apologetic, and offered me full refund and to keep the product. They may have won me over
[placed order on 30th November, well in time for Christmas.
two months later.... nothing!
chased with calls but blown off.
Avoid like the plague.]
We received our order today, and I'd like to say what a pleasure it has been dealing with WHoArtNow. The efficiency, and most importantly the quality of the product, is extremely refreshing. I wouldn't hesitate to use them in future or recommend.
All artwork arrived, beautifully packaged -- Its all up and the client loves it. Thanks again to WHoArtNow for pulling this out of the bag at such short notice. It's good to know that somebody cares as much about their clients as I do - very rare these days.Hopefully I will be able to place some more orders with you soon. Thanks again, Lorna
Bought 2 vouchers from Groupon - wish I hadn't bothered!
Poor service - could not upload photo - no preview available. They then lost the art work and I had to keep chasing them to find out what was happening.
Sent photo again - print arrived eventually - not very good quality. Delivery costs over the op!
My order arrived promptly, I was expecting a delay as they explained how busy they had been at Christmas, so a huge thanks to the team for expediting it so quickly.
I'd also like to say that the service that they offer is fantastic - they were very friendly & efficent to deal with and can't speak highly enough of them! I Look forward to placing further orders in the future.
andy was so patient and efficient with my many requests and alterations. i am VERY FUSSY!!!! the final 2 pieces are amazing. they were suprise xmas gifts, and have been admired by many. there was some confusion on delivery details. but arrived just in time, excellently packaged. excellent quality.
highly recommend this companys products.
just make sure to confirm the delivery details, to avoid any mistakes.
I ordered a picture as a christmas present well before the cut off date for christmas deliverys. The present did not turn up, no response via email at all and they do not have a phone line you could call them on. They have eventually emailed have offered me no refund on the delivery even though they admitted it was the delivery companys fought and they are now deliverying the present to the wrong address even after confirming they would be able to deliver this to address I confirmed with them. I am not sure this present will ever turn up. I do not recommend them, worse customer service I have ever exprienced and they were cheeky to offer me a voucher for discount to buy from them again. A joke of a company can't see them lasting long.
If you're looking for the funky, different, or unusual, Who Art Now is the place to go. They have fantastic pieces you just would not get anywhere else. This company sources its art well, and caters for people who want more than the vanilla abstract stuff you get on the high street.
The staff are friendly and helpful and really care about art, production, and the service they give their customers! If only I had more wall space!
Got a voucher for this company on Groupon, wish I hadnt. Cant upload my picture, no one ever answers the phone & answering service tells you to email instead as they are very busy. No one answers the email either, can you get Groupon refunds?!
In these times it is few & far between that business's promise a fast & reliable service & actually follow through. Whoartnow break this cycle & do exactly what they promise to do! A good value for money, high quality service & never let you down!
Can't say enough good things about this business!!
Absolutely excellent service from Who Art Now. Andy especially has been wonderful and nothing was too much trouble for him at all. The response to e.mails was just great. Really delighted. Can't wait to see the finished article. Defo use this Company again and have already recommended it to a few friends.
excellent service that delivered on every level, from the moment I placed the order I was in contact by email with andy who gave me several options on colours and styles that would suit my print, really enjoyable process! delivery was trackable and swift, and artwork came very securely packaged, everyone who comes to my flat loves the art and iam quick to tell them the company 'whoartnow' provided it.
I recently ordered 3 canvas prints off WHoArtNow and am so happy with them. The service was fast and the quality is amazing. I had one of the pop art images done and was massively impressed with not only the artwork but the communication throughout the whole process.
I'd happily recommend to everyone I know and will happily use them again when I re-decorate next year.
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