Whsmith reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A diabolical company riddled with incompetence

I ordered a bag for my son, waited 3 weeks then discovered when I checked online that the order had been cancelled. I went to their 'contact us' section and where they provided me with a number that is no longer in use.

I eventually contacted them via facebook and the customer relations team got back to me and thanked me for contacting their Twitter team! They proceeded to explain that they had contacted the publisher of the book I ordered and they had told them it was currently out of stock. I replied telling them it was a bag, not a book and they then got back to me saying that my item was no longer required and therefore cancelled. By whom? I didn't cancel it.

They are a shambles. I have since discovered that they are renowned for being one of the worst companies in the country. How they are still in business is beyond me. I'd put money on them
being extinct by this time next year and good riddance if they are!
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