I ordered £200 worth of DIY equipment and supplies with next day delivery. The evening of that day a lady called me and told me that my order would be delivered the next day between 7am and 6pm. (Great time window by the way). The next morning I received a text message from DPD telling me my order would be delivered between 11:30 and 12:30. Great service on their part, you can even track the driver in real time! Sure enough he turns up at 11:30, with a rather small looking box. It contained 3 of my 16 items, of which one was broken, and completely filthy, covered with dirt and grime! Rather confused I called Wickes to ask about the rest of the order, who then told me it would arrive from a different store using their own local delivery van and driver. Nothing ever came that day. Called again the next day to find out what's going on. Told re-delivery will be tomorrow. Nothing again. Called again, suddenly I'm told the system shows delivery was made on the original day and they apparently have my signature to prove I have taken delivery of items. What a joke! Countless phone calls and 5 days later Wickes eventually agreed to refund the order! Reading the reviews here this company must have the phones ringinghot non-stop with angry customers... Most of the times couldn't even reach anyone at the store, they just ignore the phone! Awful experience for me and won't use Wickes again. Unfortunately I didn't check here before ordering! Lesson learnt!
Also: Here's an idea Wickes, if you are splitting orders and sending part with DPD and part with your own drivers, make sure you inform customers of this!!! People will get a text from DPD letting them know precisely when the driver will come, but if they are unaware of another delivery they might make plans and just be there for the one hour they have been advised! And surely you can be a little more precise than 7am to 6 pm?!
On 19th November 2013 i placed my 1st ever order with Wickes online and am very disappointed with their level of service.
Although their products are good and do the job I will think twice before using their home delivery service again. Instore it's ok but often lacking products on the website.
As the online ordering system continually reported zero stock of most of my items i decided to call their telephone order line and spoke with a very helpful lady who informed me they were having problems with the system and could not process my order. She eventually called me back when the system became live and took my order in its entirety. Total value GBP303.00
Later that evening i received a phone call from their company saying my order would arrive between 13:00 & 18:00 on 19th November. Then at 08:00 the next day i received an SMS from XDP Express saying that my order is out for delivery between 09:10 & 12:10 that day. I had planned to go to a business meeting that morning but in light of the revised delivery time & because i really needed my order I decided to re schedule. Imagine my surprise when 12:10 passed & still no sign of my order.
I then phoned your Customer Service desk and spoke to one of their office assistants who although helpful fobbed me off with some tale about the order being split and it coming from different locations.
Finally at approximately 17:30 their delivery company arrived albeit minus 2 items
Yet another call to Customer Services revealed that the missing items would arrive the next day. Sure enough on 20th November at 07:00 or thereabouts i received yet another SMS from XDP Express saying that my order is out for delivery between 08:56 & 11:56 that day. But to be honest i'd just about given up on that coming when it said it would. In fact i was right as that didn't arrive until mid afternoon.
Now here's the interesting point. The delivery note says that both of the above items were to be delivered but only one appeared. When i tried to query this with said delivery driver he had already jumped in his van and was speeding away to his next drop.
On 22nd November i was beginning to wonder where my missing order was so i called the circus once more. I say circus because that's exactly what it is. They're very apologetic but completely useless. The gentleman is question said he would look into it & would call me back. He never did. I called later that day & spoke with someone else. He also said he would look into it & call me back the next day ie today Saturday 23 November. Guess what? He didn't either.
So i called again and spoke with another person who again was very apologetic & who said he would look into it & phone me back on Monday morning.
Amazingly he did call me this morning to inform me that the missing item would be delivered between 08:30 & 12: 30.
As i had already sent a complaint email to the wickes customer services manager via their contact page a few days ago i then received 2 further calls from a very helpful chap in customer services who made it his job that morning to satisfy my problem.
Eventually at 12:20 (10 mins before their estimated time of arrival) the final part of the order arrived & received a further call from the same person checking if it had arrived and as i had mentioned it i was offered GBP30.00 in compensation. It will apparently come to me in the post as a cheque within 14 days. Just hope i don't have to chase that up either.
During the installation of my Wickes kitchen, iI have experienced the following issues:
1) being verbally abused and threatened by a sub-contractor (plasterer), for having paying him by cheque, when apparently the price he quoted was "for cash". After I explained that this was not made clear to us, and I didn't engage in tax dodges, he became very verbally aggressive, telling me that my husband must be too scared to come to the phone to speak to him. As a result, I spoke to the manager of the Wickes Wakefield store in tears.
2) This plasterer also used absolutely no dust sheets in our home when taking off old plaster, and mixed the plaster on a newly laid floor, which needed to be immaculate due to having Karndean to go on top of it. The amount of dust and plaster also resulted in our dining room carpet being a write-off.
To resolve these issues, I was visited at home by the manager of the Wakefield store who assured me that the plasterer would not work for Wickes again, and offered to have my house contract cleaned and the carpets cleaned. Due to having absolutely no faith in anyone that Wickes might sub-contract to, I declined this and explained that I would rather have the cash to sort matters out myself. The same was agreed, to the tune of £500.
The manager of the Wakefield store also advised me that the rest of the fit would be faultless, and the only person I would have to liaise with in future would be him. Not so. Since then the following has happened:
1) re-delivery of the kitchen being so late I had to cancel. Wickes then became cross at me when I could not agree to accept delivery until 8 am the next day, rather than 7 am as they wanted. This was Wickes' mistake not mine, so delivery should be done around me.
2) the installer spent a disproportionate amount of time on the phone, trying to resolve issues between him and his wife. He was discussing this with my husband and myself at length, and clearly was not focused on the job in hand. I alerted the store to this and they said they were aware of the situation. Due to his personal issues, my install was very much second to him on the days he attended. I also do not want to know the ins and outs of a person's private life. It is unprofessional to say the least.
3) At the end of the fit, there were several areas of snagging that we're apparent, and I contacted Wickes about these. I was repeatedly told that they had passed the message on to the installer. The installer did not contact for quite some time and when he did, gave me a date he was going to come and do the job. When I told him this was not convenient, he said he would get back to me. This happened three times, and it took over three weeks for the jobs to be done. Instead of asking me when I was free, every time he would call and say when he planned to come, without checking it out with me first.
When he did arrive to do the jobs, I opened the door to him and said hello, he did not answer and barged past me into my kitchen. He then told my husband that there was nothing wrong with the extractor fan which we had reported as faulty. My husband had to point out to him the hole in the fitting tape that was leaking moisture onto my walls. He was also very hostile about having to re-fit some skirting board as "the joiner should have done it". He was hostile, rude and abrupt, and as a result we felt uncomfortable in our own home.
4) When I realised that the boiler pipes the installer had moved were leaking, he advised me that it was "only condensate" running down my wall. After much liaising, we eventually agreed for him to attend my home to fix this on a Friday night after he had finished another job. He then stated "fine, so I won't see my kids this Friday then because I have to be round at yours sorting your kitchen". This is completely unprofessional and rude. I told him to not bother, and contacted the Wickes store who arranged someone else to attend the next day.
5) I then noticed three weeks ago that my dishwasher door is catching on the bottom plinth since I have had my floor put in ( the floor man liaised with the installer directly to make sure there was enough clearance, the floor man requesting 10mm as he would be installing floor 8mm deep). I contacted the Wickes store who stated that they would get someone out to it. I also mentioned that when I turned on the washer or dishwasher, there was a warm wet smell in the kitchen, so was concerned there might be a leak. No-one having materialised to rectify this, I contacted Wickes again last Wednesday and ended up talking to Pete Harman, Regional Installations Manager. He stated that he would get an installer to contact me. He did, a man called Darren, who phoned last week to say he would attend my house on Friday and would phone to confirm what time. I waited all day....no call. On Monday afternoon (yesterday) he called and said he would attend this morning at 7.45 am. He did not show. I then had a call on my home phone at 10.06 stating that he had forgotten and could come tomorrow. That is not convenient for me.
. In addition, Wickes have cost me money.......the installer did not seal around the top of my kitchen up stands, so I had to pay someone else to do it. Furthermore, every time that Wickes are due here to do work, I have to put my daughter in nursery to get her out of the way of the upheaval. This is £35 a day. Every time that Wickes miss an appointment, I.e. today, it costs me £35. This has happened three times so far.
I am tired of being told by the store that they have no control as it is an installation team issue. I bought the kitchen from Wickes Wakefield, and I therefore expect them to sort any queries I have. Who they then contact is up to them and not my concern, but I object to being passed on to the installation team and others, and being asked to ring them myself, as this is inconvenient and time consuming. If I had wanted to project manage my own installation (as I have largely ended up doing), I would not have paid Wickes for this.
I placed an order online for some bulky products and paid £25 in good time for next day delivery. About an hour after I had placed, and paid for, the order I was called from the store that was to deliver the goods and told that the order would not be delivered on the next day because they were "too busy". When I asked if I still had to pay the full amount for the "next day" service I was told that I still had to pay the full amount because "that's the way it is".
In any case, one of the items that I had ordered was to be supplied directly from their warehouse and I did receive a text the following day from the courier XPD Express with a delivery time window of 2:23 p.m. and 5:23 p.m. but in fact, it was delivered the day after that!
Basically, if you pay for next day delivery then your goods will probably be delivered when it suits Wickes regardless of what you are told.
Ordered three bags of gravel to be delivered at my home address. Took three days off work , clarified with sub contractor Keyline on each morning of delivery, my mobile phone details and to contact me so that I can show where to lay bags down. Stones failed to deliver on three occasions due to varying undisclosed reasons and then Wickes canceled order as they could not deliver to an area that I did not wish them to deliver to. They had the wrong mobile number so were unable to contact me (given to them and repeated at least four times). No compensation or attempt to remedy the situation by call center.
we ordered something for saturday delivery costing £30 delivery, I telephoned at noon on Saturday checking the status of our order and the woman put me on hold to ring the store. She came back on and said they rang everyone yesterday because they are so busy and you did not respond, you are now down for NEXT Saturday.
Someone was in the house all day and night and no phonecall was received!
The woman said she would speak to her manager and ring me back, no call received, needed to ring again and was informed we'll deliver it next week, I asked for a refund for the delivery costs and they said we will refund you £5 (no sorry for you inconvenience or that we didn't call you back)
Will not be using again, and £30 for a delayed delivery is scandalous I will pay the extra to a different company next time.
I wanted a new kitchen so shopped around and decided after looking at the displays that the Wickes appeared best looking and build for our budget in comparison too the likes of Ikea and B&Q.
We ordered 10 units varying in types and 2 solid wood worktops, 8 online and 2 we collected from store as we was undecided which at the time we placed online order but basically all was ordered within the same week, We paid for a Saturday delivery and had collected the 2 mentioned from store.
The Saturday for delivery date arrived and Wickes delivery team appeared delivering only 7 of the 8 we had ordered online and informed us that DPD was delivering one of the units ? Yet DPD never arrived only too arrive the following monday and leaving the parcel at the local shop where i called too collect it only too find not only was it late that it was badly damaged and full of DPD tape but still visible being really smashed up so i had too book a day of work losing wage for following Saturday for it too be exchanged.
Saturday arrived Night freight appear and exchange it no problem so having all my kitchen at last i start work only too complete one unit and then the second one having been supplied with two left hand sides, So in a kind of lucky way it was from store we purchased the two.
I had too put the kitchen on hold and get it put back away and drive 30 minutes to the store and explain what had happened and offered a replacement BUT they didn't have stock after checking but they have two already returned faulty so made mine correct by taking the correct sides out of the two already that had been returned so off i go home for another 30min drive, I eventually ended up with half of the kitchen completed that weekend.
Following weekend i continue taking out kitchen sink and final remaining old kitchen starting again only too find a badly moulded door and damaged shelf so yet again another contact of CS to get in replaced the following Saturday again.. I eventually even fitted a slightly damaged cupboard due too getting that fed up with finding faults and needing return them and waiting having more and more time from work.
I did contact them via the email@example.com but received a call offering me £37.00 refund for a failed Saturday delivery which i believe was a very poor offering as i had also wasted my time and fuel taking cupboard back too store initially, Then two following Saturdays off work due too poor quality control waiting for replacements and losing my wage as well as delaying my kitchen fitting leaving my home in a state.
Once the kitchen was all fitted it does admittedly look of good quality but due too all the returns and wasted time id personally be very wary of dealing with Wickes in the future now ! Yet previously i used too rate them as good.
Was asked by Wickes to review some architrave I'd bought from them (Primed MDF Architrave 18x71x2400mm PK5.) I reviewed it - ok for quality, etc, but remarked that 2400mm was a silly length for architraves - an architrave set normally comprises two lengths at 2100mm and one at 900mm - i.e. the correct lengths to fix around the door casing. Using their 2400mm lengths, you'd need three of them - 7.2 metres, instead of 5.1 metres, for one side of a door, or five of them:12metres, instead of 10.2, for both sides. That's a lot of waste, and makes their price quite a bit in excess of what you'd pay for a standard architrave set at a timber merchants.
They emailed me, saying there was 'a problem' with the review. (I hadn't sworn, libelled anyone, or even rubbished the product.) I re-submitted it, repeating what I'd said originally. It was never printed.
So when you're reading product reviews on Wickes' site, bear in mind - they only print the ones they want you to see. In fact the first review for that product actually says "top product.... no waste..." which is simply untrue.
Just had a new kitchen from Wicks of Perth dealt with Danny kitchen advisor fantastic service very very helpful during before and after the sale great kitchen and quality and fitted by one of there recommended kitchen fitters Darren Reid if you want your kitchen fitted by a expert get this guy to do it all work guaranteed for two years no mess no fuss no problems. If I was having another kitchen I would definitely go to Wicks in Perth and deal with Danny and have it fitted by Darren if any of you read this thank you very very much for our new kitchen it is fab Should have TEN Stars not five... Ewen and Joyce Rennie....
... with their woeful call centre trying to sort out a delivery, I thought, right, I'll show them, I'll leave them a bad review on TrustPilot!
Ha, looks like half the country has beaten me to it. Ho hum!
Just as an update, when the bathroom furniture was delivered one unit was bashed and was unusable, and the Solid Surface Bathroom worktop, described online and in their brochures as being 2000mm in length, is actually 1800mm. They can't get another piece to make it 2000mm (I have to buy another 600mm from them) for 28 days.
They are not fit for purpose, and I would really encourage people to give them a wide berth for this sort of thing.
We ordered a kitchen from Wickes in Bury. And received the most disgraceful customer service we have ever experienced. Paperwork done wrong, phone calls not returned, appliances changed without it being discussed with us. 3 different delivery dates given. Store manager who couldn't care less. Customer care who refer everything back to the Manager. Kitchen designer who was incompetent and uninterested. We had to cancel and even then had to chase for our deposit back.
Wickes should be ashamed for the way they treated us.
went to local store for yellow building sand could not see any asked at counter was told it was on shop floor so i looked again still no luck so asked another member of staff and was told they not only don't sell it there but never have so i phoned next nearest store 12 miles away and was told it was in stock so drove there only to be told by a they don't do it either and never have so not only i don't have my sand i did a 24 mile drive for nothing staff on phone either lie or have no ides what they sell i will never use these incompetents again
If you are thinking of buying a wickes bathroom or kitchen then be warned, the life expectancy of their products is 1 Year and then the problems really do start. I made the foolish mistake of buying a bathroom and kitchen from the Aylesbury store. The kitchen taps leak and the shower temperature cant be adjusted, so when people are having a cool refreshing shower in the hot summer days I been forced to have a hot shower which I have been advised against by my doctor.
Wicks promise a 2 year warranty but this if false they simply don’t. The 0845 271 7371 number that you be expected to call are manned by staff that don't care about your purchase, the managers don't speak to customers and you are forced to speak to incompetent office staff that simply don’t care. There managers whose names I been told are Jim Bryson, Vicki and Hannah have probably never spoken to a customer. I recently contacted Alan Howe head of customer services and what a waste of time that was, his department simply got the 0845 271 7371 team to contact me and still nothing sorted. Looks like I will have to get trading standards involved now simply to get them to sort out problems that they promised would not arise
I took a day off to wait in for an order from Wickes that was "next day".
I phoned up at 4pm and was told that it would not arrive until the day after! I had placed it before 9am the day before I expected it and it was supposed to be in stock 'for next day delivery'.
One of the worst company I ever come across.
I placed an order with a 'Next Day' delivery option. On the same day I got a call saying that we can deliver after 48 hours then, I asked what will happen to my 'Next Day' delivery pay? then, he agreed to deliver within 24 hours. But, they didn't deliver. I phoned them after 24 hours and queried...they said your order is CANCELLED and we phoned and informed you.
One of the worst people are running their customer service...
Don't deliver when they say, no phone call (3 times) no call back when they say, even if you manage to get someone to answer. Lie about everything ie trying to call you.!currently caught up in middle of it all. Wish I'd never gone to them, and drama continues! Oh very quick to take your money and cost of work has escalated from shop floor. DON'T GO THERE! Useless company even the builder doing my work, assigned by Wickes has stated so! Don't use wickes even for a tap seal, they are con artists!
Went to Wickes in Kettering and brought some guttering and brackets for my garden shed.When fixing it is impossible to fit together,read reviews on line about this and same problem for other people.Returned for refund,told Tina on the till who promptly told me that there was nothing wrong with them as she used them at her stables! I would like to tell TINA that SHE SHOULD KEEP HER opInion TO HERSELF.Will not be going to WICKES again!!
At the suggestion of the company who were fitting a new kitchen for me, I went to look at the designs on offer in my local Wickes: staff were very helpful, prices seemed comparable to anywhere else, so I placed my order; delivery was made, and I was assured I didn't need to check it was all there; installation time, and some items were missing (there was not enough cornice for all the cabinets, and a side panel was missing). Installers failed to get any joy from Wickes, so I went to see them: they could not have cared less. I was verbally abused (called a "screamer" by the previously helpful salesman, whop was on the 'phone and could not wait to get away and make another sale) and I was expected to pay extra for the missing items. Issue was resolved only after I threatened them, in writing, with legal action if the missing parts were nor supplied (it's amazing what a well-worded letter can do...)
Every letter from me to the manager of my local store has been ignored, and the impression I'm left with is that, once they have your money, they could not care less about you. Will never buy from them again.
I placed my order Sunday and paid for a AM delivery on Tuesday. My partner took the time off work. It got to 11.45 and he rang customer services to be told the wagon had missed the hub! They did however promise them to be delivered today ore 9am as we were both at work. 9am comes and goes and nothing so my partner rings again to be told yes the note says pre 9am! Ok so if it says that where are they!!! Irate he put the phone down, 12.45 I ring to be told there must be a problem no s**t Sherlock!!!! Was promised a call back in 30 mins, over 3 hours later I have to ring back to be told just because the website says next day deliver and I paid for AM deliver this does not mean it will happen oh yeah and that aparently my order has been lost! I was told someone called me at 9.30 this morning, what a joke! Rubbish and appalling customer services
ORDERED A BATH SUITE AND GOT A PHONE CALL CALL DAY BEFORE DELIVERY SAYING THE BATH ISN'T COMING BUT THE REST IS. I WAS THEN GIVEN UNTILL 5.30 THAT EVENING TO DECIDE IF I WANTED TO CANCEL OR NOT OR HALF THE STUFF WOULD BE DELIVERED. I HAVE TAKE TIME OFF WORK AND BOOKED IN CONTRACTORS TO DO THE WORK, SO I ASKED TO CANCEL BUT I WOULDN'T GET A REFUND IN TIME TO BUY A DIFFERENT ONE FOR WHEN THE CONTRACTORS ARIVE. ONLY OPTION I HAVE BEEN GIVEN IS GO ONLINE AND PICK ANOUTHER ONE, I DIDN'T SPEND A MONTH LOOKING ROUND THE SHOPS TO JUST PICK ONE IN FIVE MINUTES ONLINE.
TOTALLY LEFT IN TROUBLE AND OUT OF POCKET TO BUILDERS. HOW DO YOU NOT KNOW YOU YOUR STOCK THE DAY BEFORE DELIVERY. WICKES SEEM TO PUT GOOD OFFERS ON TO BUILD UP LOTS OF SALES AND THEN CAN'T DELIVER AND OFFER POOR ALTERNATIVES. NEVER AGAIN WILL I USE THEM, RATHER PAY MORE AND SUPPORT LOCAL TRADERS I CAN TRUST.
20.05.13 - wickes has just done it to me again, was supposed to come on friday, got a phone call late thursday telling me it wasn't coming and now can't give me a new date. I have now half the suite i dont want if the bath isn't coming, I've waisted 2 of my 20 anual days holiday for something that isn't coming. I've now lost the contracters i booked as they aren't willing to be messed around again. i still have no idea when its coming and i can't get a refund as i have the sink and bath ( i didn't want it, i was advised to take it). in a mess with no answer when its coming.
Bought door on line on wed 20th Feb. Paid extra for Saturday delivery. When we waited in all day on Saturday 23rd and it didn't arrive we waited till Monday and rang to ask where it was. Was told, it takes 3 -5 working days! They rang with a delivery date a few days later for 6th march. Was rang on 4th to say that when it turned up at their depot it was damaged. Since then we have had to ring at least 5 times to ask when the door will come. Each time we have been told that they will pass our details on and someone will get back to us. I have had so many phone calls from them about phone calls but not one that says when I will get my door! We've paid for a door, not a series of phone calls about phone calls. We got told on friday just gone that someone would ring us on Saturday. When they didn't ring, we rang them and asked why they hadnt rung. "We had a fire drill". "What time was this fire drill", we ask. "9.00am" Wickes reply. We reply "it's now 1pm. Have you been stood in the car park for four hours then?!"
Totally useless. Please don't use them. Grow your own tree and make it yourself, it would be quicker!
ordered some building materials and paid £9.90 handling and £25 next day delivery. Then on delivery day i got 1 item only so phoned customer services constant dead line so i phoned sales and yes the call was answered immediately (what a surprise) then told that when the web site says next day it only means they try and deliver if you are on route! What a joke, will never use Wickes again and unlikely to keep any of my trade accounts with TP group.
We were impressed by the sales consultants designs,they were the best we saw compared to Howdens/B&Q , but not cheap. Sadly, there was a bit of a feeling that once sale was signed off, that was us consigned to 'done deal'.
Fitter was very pleasant and hard working but not the best at tidying up. We were on a guarantee of completion by Xmas. Today the electrics were completed. Quality of fitting was first rate. But it was a long process. We were without a kitchen sink for 2 weeks and washing up in the bath loses its appeal after a time. Perhaps worst has been the extra costs we have incurred over and above the quote. Double what we were assured were 'national rates' . Still, kitchen looks nice, but I would think twice about recommending them and demand a confirmed price and completion date.
I am in the process of purchasing a complete new bathroom and visited Wickes in Chatham with my partner on 29/12/12. Whilst the products on display were of interest we could not find any staff ! Finally a middle aged lady ( whom we did not even realise was an employee ! ) said that you have no literature but that a consultant could visit, I gave my adddress and phone number ( which was writtn by her on a torn offf scrap of paper ! ) She assured me that someone would call later that day.
Not having heard anything by 5th january we again visited the store, regrettably our experiance was no better, a middle aged gentleman in the sales office managed to drag himself away from whatever and assured me he would email a catalog, and I made an appointment for him to visit on Tuesday 8th, once again this was written on a old scrap of paper !.
No apology or explanation for the previous failure to respond was proffered, nor was any assistance even suggested in terms of our interest in your products !
As of 09:45 this morning he has still not had the common courtesy to send the promised email catalog and we have no reason to expect that he will even bother to keep the appointment made.
For this reason we are not prepared to even consider Wickes for the purchase, and wish to cancel the appointment for next Tuesday.
If this is the level of customer service on an enquiry it suggests that the product and the service we may expect on any possible issues would be even worse !
Based on the reviews on this site I'm pleased that we didnt buy their products !
Absolutely horrendous experience with the Wickes Store in Southport and their regional Manager. Designed the kitchen wrong, forgot to mention integral parts that were not included, rude and unhelpful, refusing to correct problems they have caused. Going to take forever to get the kitchen we thought we were getting. Devastated.
Free next day delivery sounds too good to be true....it is! Supposed to receive our delivery between midday and 6pm.....at 6pm my partner had waited 1 1/2 hours after he should have finished work for the delivery - when he called up he got to speak to the delivery driver who said he couldnt find the office (which is not difficult to find!). The delivery hadn't turned up by 630 and by the sounds of it didnt try to deliver at all yesterday! after us having to call Wickes to reschedule, they should be delivering between 3 and 4pm today...watch this space! The biggest joke is that Wickes didnt appear to take responsibility and seem to be hiding behind / placing the blame on the courier company they CHOOSE to use and the customer has no say over....when we called to complain, Wickes 'couldnt speak on behalf of the driver as they weren't there'
Ordered a shower, Easy!! Delivery, fine!! Fitting of shower. Complete disaster. Sub contractor totally made a mash of things. Shower was fitted very poorly. Leaking dreadfully as wasn't fitted correctly. Fitter would not take the blame, "fitted it as per instructions" so please contact Wickes as it must be a manufacturers fault. Contacted Wickes, who did not want to know. Unless we pay the subcontractor further money he will not come back and complete the job that he was originally paid to do. DO NOT USE ANY WICKES RECOMMENDED PLUMBERS/FITTERS. COWBOYS!! GET YOUR OWN.
I placed a telephone order for 15 boxes of tiles, the delivery was due today and a courier turned up and has placed them in the street leaving my 17 year daughter in tears with his rudeness. Speaking to orderline street delivery is part of the terms and conditions, IT WAS NOT Mentioned when I placed the order over the phone or WHEN I RECEIVED THE CONFIRMATION EMAIL these tiles now sitting in the street in the middle of London are according to the wickes my responsibility even though my daughter refused the delivery and the driver left them with telling her.I will not be home to 6.00pm. Needless to say I do not expect them to be their when I get home.
I will be cancelling my kitchen order this evening with Wickes because I would like a safe delivery of my goods and will be taking Wickes to the small claims court for these tiles which I suspect I will never see!
they are finally getting some good tools in stock great news
the prices mainly in wickes has all ways been better than b&q by far
the website needs work doing to it it not as bad as b&q [designed by crack monkeys] but nowhere near as good as screw fix
the staff are all ways helpful and cheery [i have been going to Grimsby branch a long time ] they may not be totally knowledgeable but they work in a shop not as a builder/ joiner / so you cant expect y them to know every thing
the tool prices are good not great but good they need to lower there screws and nails prices on most things
they lose a lot of my custom by this along with most builders /joiners i know .
there timber building prices are quite good
and they do have great deals on bulk eg 3x2 studd £2.50 each by 20 only £1.80 each and its nice stud timber
only this i can find to criticize is they need a trade card like b&q[ the only thing they have right ]
the had the wickes card but they stopped that which was a shame i loved mine got a lot of great deals on it
would give wickes 7/10
nearly there just a bit more to become a great shop
I always check Wickes first because they are always cheaper than Homebase and B&Q. I have had a lot of building items delivered, timber, flooring, tiles. Usually it is all fine and that one time it arrives bashed up and the driver thinks its fine? Likewise in store, a few of the staff have been helpful and polite, but my do they have more than their share of staff who really do them no favours. I have heard staff aggressively effing and blinding on the shop floor without a care that customers are walking around. Till staff are often straight out of school Vicky Pollards. The managers and directors really need replacing with someone who cares about making the business healthy. I find my nearest three stores, Twickenham, Hanwell, Ealing, dull and dreary to walk around (poor lighting). It's just not good business all round. That said, I will always check them out first because they are usually cheapest (need to check quality sometimes though). But for price, I would not go near them.
Given a 5 hour window for a large purchase. They did not deliver. Getting my money back was like drawing blood from a stone
When it was near to the end of the allocated time slot I tried phoning the branch using the number on their invoice, but it was a fax line. Tried phoning the delivery branch, 15 minutes of holding on got me nowhere other than a depleted mobile account.
No service at all
Delivery of 18 boxes of tiles. I was in the flat where the reception is poor so delivery driver went to voicemail. "we're not coming if you dont phone us back"
Returned call to charming man
"kerbside only" I was told beligerently.
Arrived and repeated "kerbside only"
They (yes there were 2 miserable drivers) dumped the tiles about 10 ft away from the lift so i had to then move them the extra 10ft that these 2 lovely men couldn't.
So, not so cheap but very miserable.
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