Reply from Wickes
[REPLY]
- Reviews (53)
-
- Den Bray
- Lancaster, GB
- 4 Reviews
Wickes make my candle burn Brighter
All purchases for home improvement projects sorted by helpful staff in the Morecambe store Return of surplus unused goods so easy no need to be ducking back to the store for the odd bit of timber or fixings
- ERP
- Chesterfield, GB
- 2 Reviews
Delivery faster than buying in store!
We just bought chip-board flooring for our loft conversion from Wickes. Researched the product online and Wickes offered the best value.
Item is classed as 'big and bulky' but was still next day delivery.
Ordered online yesterday afternoon and reveived immediate confirmation by email. Within an hour, Wickes had rung to confirm the order and check we wanted delivery the next day. They rang again a few hours later to confirm the time we could expect delivery.
The delivery arrived promptly this morning, as agreed, and I was very impressed by the speed it arrived from ordering to arrival, especially as it was a bulky order. I was also very impressed with the communication as we were kept well informed at every stage.
We have also bought all our radiators and plumbing from Wickes (in store) as well as our bathroom suite and always found them to be good value and good quality. They are very good for trade goods and basic DIY equipment, as long as you don't require anything too fancy. Never had any problem exchanging goods either, even outside of receipt.
- Adam edwards
- eastbourne, GB
- 2 Reviews
cheap and quailty
found spotlights for bathroom on line £5.00 for a set!!! and that was not in the clearance page, My electrician said they are really good quality, arrived on time, what a result !!
- Lloyd
- Birmingham, GB
- 1 Review
Terrible service at Stratford road, Birmingham
I ordered some landscaping materials for delivery the next day. This was my only day off and I really needed to get a few jobs done in the garden. I got up early incase mine was the first delivery of the day and sat at my PC which is near the front window so I could see them arrive.
I waited for 8 hours and still no sign. I rang the store and it turned out that the moron on the till had sent the delivery to the wrong address! I asked for a refund and the woman on the phone said "Oh it`s a bit late in the day now, we`ll bring it on monday" (two days time) I replied "I`ll tell you what you can do with your delivery, I want a refund" at which point, she started to try and be helpful.
I turned up at the store to arrange my refund and the two staff members on the till stood there having a conversation, even though there were people waiting to be served. The dopey woman who botched my delivery giggled and said: "Wery sorry, I thought it voz 111 not 133"
........I don`t think my blood could have boiled anymore than it did at that moment, how I didn`t pull her over the counter I don`t know.
Anyway, I would recommend that you use Homebase or B+Q down the road in Shirley, they are always good and don`t employ morons who don`t know what day it is.
- Mrs Tomkinson
- 3 Reviews
Excelent service
We have shopped with Wickes befor and although they had the item we wanted this time in stock at our local branch we decided to order online. The order was placed mid afternoon and delivered free of charge befor lunch next day.
-
- Duncan Briggs
- Bracknell, GB
- 34 Reviews
Well Priced Products
Good price on building and DIY materials, staff a bit on the wild side can't seem to find anybody when you need to know where equipment is or advice on tools - apart from that always use
- R Bowen
- Lymington, GB
- 1 Review
Appauling organisation with appauling service
Do not go to Wickes Christchurch. We have had an awful experience. Their product knowledge is zero. Once they had our £5500 they did not want to know as the installation is carried out by sub-contractors - in this case - Perfect Fit - cowboys by any other name. Every possible thing that could have gone wrong has, delivery was never ever received on time, old bathroom in front garden for a month, most of the fittings damaged including all the tiles, no survey carried out so we had to re-design, door and surround damaged by installer to an extent that we have had to replace, Sean at Wickes never advised or helped or carried out home survey, their follow up customer care is non existent. The installation started in July 2010, it is March 2011 and is still not complete due to the shower that still does not work. To make matters worse still, both Wickes and Perfect Fit have blatantly lied to us. It is incredible that an organisation can behave in such a way. We have gone to Watchdog it is that bad.
- claire
- 1 Review
very poor after care
bought a fitted kitchen from wickes. To begin with the design was poor but as it was my first time getting a kitchen I trusted the in-store designer. The sub-contracters who came to fit the kitchen (after a long wait for parts) were cowboys and did a poor job, including dangerous electrics which ended up costing us a lot more money to put right and we are still having problems two years on! There is damage and shoddy work that will cost thousands to correct! currently the plumbing is causing problems which clearly hasn't been fitted correctly but the after care is none-existent. They claim they give you a five year guarantee with your kitchen, however do not actually return calls or correct any damage caused. A very dissapointing service. IF YOU ARE AFTER A FITTED KITCHEN DO NOT USE WICKES FITTING SERVICE! FIND YOUR OWN JOINERS WHO YOU TRUST!
-
- yiota black
- 8 Reviews
Online purchase
I bought a light fitting online and was very pleased with the whole transaction. Communication from Wickes was excellent, my item arrived in good time and was very safely packaged and as described.
- kath hewetson
- 8 Reviews
Great choice of materials
Really good, we went to buy all our decking and concrete for our new garden. The prices are great - much cheaper than B and Q - good reliable delivery service as well. Very Impressed would recommend 100%
- Claire Newman
- 1 Review
Wickes Woking - Kitchen nightmare!
Paid for the kitchen in full up-front. It was two weeks late, didn't fit and is still not finished over a month after the promised installation date! The kitchen will never look like the design I paid for - because the fitter didn't measure up in advance and the designer didn't know what he was doing. Their regional installation manager won't even engage on proper compensation. We have had to continue renting, it's cost us a fortune.
- kenny
- 1 Review
fitter sacked cos he had an accident out of work hours do u think it is fair
hello i had an accident on a sunbed was signed of for a month ,i was in alot of pain ,i spoke to neil who is a manager but ended up arguing which i didnt need at that time ,i had a good work record on the signing off from customers but cos of the argument he stopped giving me work ,i went higher and spoke to paul smart and i thought he would sort the problem out but brcause neil is best friends with him i had no chance ,so now i havent got a job to feed my family ,i would like to take them to court but i am selfemployed ,is there any thing in law where i could take them to court when i was ill ,i would never work for them again neil is a little boy and im not the only fitter hes done this too
- Nadia W
- Edingburgh, GB
- 3 Reviews
Appalling customer after service
We ordered a kitchen from them a few months ago and not only did some parts not arrive, but the design had faults which led to us having to pay a fitter to fix the issues - costing time and money. Not only that but the store never answered any phone calls. Appalling.
Is Wickes your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
