When I need advice on building materials, why do I have to ask a 18 year old idiot?? Where are the old guys who actually know something about building.
My local store is a great example. "I need some help with a toilet flush mechanism"
"eerr Jeff is off today"
"come back tmw"
"no, find me what I want"
"err not my department, come back tmw"
"get me the manager"
"duh, that is Jeff, he is off today"
"so who covers his job?"
pretty good prices local to store ,customer service in store very good
2 booked deliveries- neither turned up. Two days lost work as a result! Wickes customer service (John) in Worcester were really dismissive and called me rude for insisting that as they had my money (£2000+) in their till they should chase up the order with the delivery company and not expect me to hang on listening to musak on hold to a call centre. When did customer service come to mean the customer serving the company?
In Edinburgh, Wickes replaced a B&Q on the same site. Very disappointed!.... but not surprising as their previous store in Edinburgh closed down not long after a B&Q moved into the area as competition. This was also very limited in terms of its range of stock & its quality. I don't know who manages the business, but I suspect it won't last long. I won't be buying anything from them. and neither will anyone I know who's also been into the store. They need some advice on how to run a successful business.
good prices. they sell a good range of products at the corect price.bought a kitchen from them and found one unit to be damaged, took it back and without a quible the exchanged it straight away.
I know they are part of a bigger group but there prices are better than a lot of trade places for the same items.
I bought some "traditional pine cladding" for a ceiling.The product had good customer reviews on the Wick's website, but I was very disappointed. Many boards were warped with a rough surface, and holes where the knots used to be. It is difficult to identify these in store as the boards are wrapped in packs of 5. I put them up anyway, and am unhappy with the finish which is a little uneven.
I guess the moral here is to spend more on better quality wood. These were 3 metre lengths and 74 mm thick so perhaps I should have anticipated the problems.
We have now had both a Kitchen and bathroom from Wickes Andover, and I have been pleasantly surprised by the level of customer service. While I know some other reviews have commented on poor staff and customer service, I cannot say the same for the Andover store, who have always been really friendly and have gone out of their way to help.
I agree, that Wickes do not have the the vast ranges that B&Q and Homebase carry, mainly because they stock own brand items. Those that I have used, paints etc, have all been on par with the likes of Crown and Dulux.
My local Wickes store is a mere 200 yards away from a massive B&Q Warehouse and simply for quickness I have popped to Wickes rather than try and find a space at B&Q then have the hassle off the traffic lights when trying to get home again.
However, having given Wickes the benefit of the doubt several times for lack of stock, poor product range, uncompetitive prices and utter incompetance by the adolescent staff, I have vowed never to use them again!. The final straw came when I was going to order a jumbo bag of pea gravel and they wanted £25 to deliver it 1.5 miles away!!!!
I will always recommend B&Q over Wickes anytime and the fact that they can't even fill their 30-40 space car park and the store appears to be manned by 4 people should be indicative of their footfall throught the door! Avoid like the plague!
We queued up in Wickes along with several others and the young man serving on the til closed it down to help a customer - after what seemed like 5 minutes he then came back to get something - then disappeared again and said would be back in a minute - thus the queue got longer!
Surely Wickes employs other people and it wasn't the fault of the young man on the til but the fault of management!
We just bought chip-board flooring for our loft conversion from Wickes. Researched the product online and Wickes offered the best value.
Item is classed as 'big and bulky' but was still next day delivery.
Ordered online yesterday afternoon and reveived immediate confirmation by email. Within an hour, Wickes had rung to confirm the order and check we wanted delivery the next day. They rang again a few hours later to confirm the time we could expect delivery.
The delivery arrived promptly this morning, as agreed, and I was very impressed by the speed it arrived from ordering to arrival, especially as it was a bulky order. I was also very impressed with the communication as we were kept well informed at every stage.
We have also bought all our radiators and plumbing from Wickes (in store) as well as our bathroom suite and always found them to be good value and good quality. They are very good for trade goods and basic DIY equipment, as long as you don't require anything too fancy. Never had any problem exchanging goods either, even outside of receipt.
I ordered some landscaping materials for delivery the next day. This was my only day off and I really needed to get a few jobs done in the garden. I got up early incase mine was the first delivery of the day and sat at my PC which is near the front window so I could see them arrive.
I waited for 8 hours and still no sign. I rang the store and it turned out that the moron on the till had sent the delivery to the wrong address! I asked for a refund and the woman on the phone said "Oh it`s a bit late in the day now, we`ll bring it on monday" (two days time) I replied "I`ll tell you what you can do with your delivery, I want a refund" at which point, she started to try and be helpful.
I turned up at the store to arrange my refund and the two staff members on the till stood there having a conversation, even though there were people waiting to be served. The dopey woman who botched my delivery giggled and said: "Wery sorry, I thought it voz 111 not 133"
........I don`t think my blood could have boiled anymore than it did at that moment, how I didn`t pull her over the counter I don`t know.
Anyway, I would recommend that you use Homebase or B+Q down the road in Shirley, they are always good and don`t employ morons who don`t know what day it is.
Do not go to Wickes Christchurch. We have had an awful experience. Their product knowledge is zero. Once they had our £5500 they did not want to know as the installation is carried out by sub-contractors - in this case - Perfect Fit - cowboys by any other name. Every possible thing that could have gone wrong has, delivery was never ever received on time, old bathroom in front garden for a month, most of the fittings damaged including all the tiles, no survey carried out so we had to re-design, door and surround damaged by installer to an extent that we have had to replace, Sean at Wickes never advised or helped or carried out home survey, their follow up customer care is non existent. The installation started in July 2010, it is March 2011 and is still not complete due to the shower that still does not work. To make matters worse still, both Wickes and Perfect Fit have blatantly lied to us. It is incredible that an organisation can behave in such a way. We have gone to Watchdog it is that bad.
bought a fitted kitchen from wickes. To begin with the design was poor but as it was my first time getting a kitchen I trusted the in-store designer. The sub-contracters who came to fit the kitchen (after a long wait for parts) were cowboys and did a poor job, including dangerous electrics which ended up costing us a lot more money to put right and we are still having problems two years on! There is damage and shoddy work that will cost thousands to correct! currently the plumbing is causing problems which clearly hasn't been fitted correctly but the after care is none-existent. They claim they give you a five year guarantee with your kitchen, however do not actually return calls or correct any damage caused. A very dissapointing service. IF YOU ARE AFTER A FITTED KITCHEN DO NOT USE WICKES FITTING SERVICE! FIND YOUR OWN JOINERS WHO YOU TRUST!
Paid for the kitchen in full up-front. It was two weeks late, didn't fit and is still not finished over a month after the promised installation date! The kitchen will never look like the design I paid for - because the fitter didn't measure up in advance and the designer didn't know what he was doing. Their regional installation manager won't even engage on proper compensation. We have had to continue renting, it's cost us a fortune.
hello i had an accident on a sunbed was signed of for a month ,i was in alot of pain ,i spoke to neil who is a manager but ended up arguing which i didnt need at that time ,i had a good work record on the signing off from customers but cos of the argument he stopped giving me work ,i went higher and spoke to paul smart and i thought he would sort the problem out but brcause neil is best friends with him i had no chance ,so now i havent got a job to feed my family ,i would like to take them to court but i am selfemployed ,is there any thing in law where i could take them to court when i was ill ,i would never work for them again neil is a little boy and im not the only fitter hes done this too
We ordered a kitchen from them a few months ago and not only did some parts not arrive, but the design had faults which led to us having to pay a fitter to fix the issues - costing time and money. Not only that but the store never answered any phone calls. Appalling.
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