Standards have dropped since I first started using wiggle
The last 2 orders I have placed with wiggle I have had to return due to being sent the wrong product. I can understand once but twice in a row makes me think that the same service I recieved when I first started using then isn't there anymore.
The return policy and delivery is quite good though with pre printed labels sent out, although these weren't there with the first wrong order I recieved. Something needs to be done with the dispatch department.
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Thank you for bringing this issue to our attention. Please accept my sincere apologies on behalf of the team for the errors in your last two orders. We work extremely hard to ensure the highest level of care and attention is used when picking and packing our orders. I can only apologise that we have let you down.
We will learn from these mistakes and ensure that we pay more attention to ensuring all parcels are accurate before sending them out to our valued customers. We do not want customers to think that our standards have slipped because we strive to offer the best level of service possible. We will do all that we can to ensure that you are not let down again.