I use Wiggle over other online cycling retailers because their customer service is second to none. Ok its hard if not impossible to phone them but they respond quickly to emails and I have always found them superb. Once a parcel to me went missing and it was no problem getting it refunded and they are very good with warranty and returns. I just sent something back cause it wasn't as hardwearing as I expected and they refunded me no problem. I'm a very satisfied and loyal Wiggle customer and even though they may not always the cheapest on-line personally I am happy to pay a little extra for the confidence that knowing their customer service is there if anything goes wrong.
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