Tried to order a chain ring,simple you might think.but on the description it didnt state if it was 9 or 10 speed.quite important you would think?!so i asked the question,this took ages as it wouldnt send it because i hadnt filled out the "nickname"book,so i tried to do that.ten attempts later as this "nickname is already in use,please try another"!all i wanted was an answer!!!!so i ordered from chain reaction,full description no hassles done in two minutes.now thats what you want!
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Hi Chris, thank you for your review and sorry to hear of the "nickname" issues you experienced in our Q&A section and the missing details on our description page.
We also offer an email and live chat service, if you have any questions regarding products we will happily look into these for you, our technical team are usually pretty quick to respond with helpful information. We understand this does not take away from the fact that the correct information was not available on site when you needed it. If possible I would like to ask your help in updating this information, if you could email us confirmation of the product in question to email@example.com FAO Trust Pilot amendment, we would be keen to update the site accordingly.
I see that you are off to the Mountain Mayhem event this weekend, we look forward to seeing you there. Hopefully we can have this issue sorted out in the meantime and you are otherwise happy with your previous order experiences with us.