Yes, I didn't recieve the product within the 10 days that were written in my order. I'm still waiting. I wrote an e-mail to the italian division of the company (I'm in Italy) and they answered me that I should wait til 30 days to have money back or to leave them time to send me the product again (if there's still in stock). And it was a present, that obviously didn't arrive in time for that birthday! Bad experience, that's all! I will not repeat.
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Hi Nicoletta and thanks for letting us know that you have not yet received your order in the 7-10 working days that we usually advise for deliveries to Italy. We are very sorry for the delays: unfortunately these can occur due to customs and sadly we do not have any control over this. We would like to take this opportunity to chase this up for you, so we will be in contact with you shortly via email.