Not only had emails to acknowledge order but also day of delivery and even what time of day! Ordered on Saturday delivered Tuesday. Food is excellent quality both food and feeding accessories very good value. I would not hesitate to recommend this site to a friend (already have!) and will definitely be ordering from you in the future.
Wild Bird Direct always deliver a very fast and efficient service. The products have always been 1st class and I have never experianced any problems whatsoever and keep on purchasing from Wild Bird Direct, always
This is my second purlchase and once again very pleased with the bird seed, the birds are also very very happy. I was advised constantly re delivery and it arrived in the exact hour as stated - can't get better than that. I will certainly use this company again
It was very easy site to use which was a good start. The order was made on the Saturday and by theMonday evening it was delivered as stated. Didn't need to make any contact our selves because we got up dated by e-mail. Which made it a good service.
My husband picks my order up on his way home from work. It is always ready for him to collect; supplies are alway good quality and are securely packed.
There's a varied selection of goods to choose from and the web site is user friendly. If you do get stuck there is generally someone on the end of the phone to help you out.
The delivery service was very quick - delivered the next day. A email was sent to tell me within 2 hours when the delivery was due. The product was the cheapest I could find on the web. The delivery cost was expensive and increased the price to more than I could buy it locally. Perhaps a cheaper delivery service should be investigated next day delivery in my case wasn't necessary. This would make it more competitive and encourage me to buy again.
Very prompt delivery and was only one hour outside notified delivery time.
Good website and product was best value for money found on internet.
Only drawback is that the expiry date of the goods is within 2 months and as I ordered enough for 6 months it will probably be off before I can use it all. Will still use company again though.
The website was advertising an offer of Fatballs with Standard Wildbird Food, in a yellow box, which I clicked to order. Upon arrival, no fat balls were present. I may have made a mistake with my order but, if so, the site was not clear about the offer or the alternatives.
The order did arrive the next morning (to my surprise) which is excellent.
Ordering was simple and easy.
Products of a high quality and very reasonably priced for such quality.
Customer service second to none.
Delivery was fast and efficient with my order arriving exactly on time and I was kept informed throughout.
Good quality, good prices
I ordered a product which was almost instantly despatched. At all times, Wild Bird Direct kept me informed of the status of my order which was speedily delivered, with no waiting in for lengthy periods of time.
I would definitely order from them again.
Lots to choose from ... almost too much!
Arrived next day so birds were never hungry!
Would be even better if there was a suggestion as to how long a quantity might last (I know it depends on the number of birds) but I have two sacks of Nyger seeds for 3 goldfinches, and I didn't get enough dried worms for the voraciousness of 3 robins, 2 wagtails, 6 starlings, 3 blackbirds, 2 magpies and 2 of the avian version of vacuum cleaners, namely ducks!
Very happy with the bird table ordered, but initially the wrong bird table was sent, which was much cheaper, inferior and with screws missing. However, service to rectify this miatake was excellent and staff were very apologetic for mistake. Very prompt delivery, with courier giving delivery times within one hour's window.
Excellent value for money! I have bought from other sources before but you are the cheapest, fantastic! I'll definitely shop again with you.
Prompt service & excellent communication about delivery dates/times etc.
I have now placed four orders with Wild Bird Direct and have found them to be absolutely "on the ball" as regards getting the order right, responding quickly to an order and, if you telephone them about your order, they are very, very quick to try and sort it out, even calling back if necessary. The first two orders I placed were absolutely fine, an e-mail sent to advise the one-hour time slot and the orders arrived in that time. However, these e-mails don't come from Wild Bird Direct but from their Courier (DPD?). My third order went completely wrong, with another label placed over the one Wild Bird Direct put on the package with the result that the order went to the wrong address - nobody in so a card was put through the door. On telephoning Wild Bird Direct, they immediately took this up with the Courier, who advised the order would be with me the following day. Come the following day, Courier arrived, was rooting around in the back of the van for abour ten minutes, then drove away, despite me running down my drive waving and shouting. It transpired that my delivery was not even on the van for that day! The following day, I had my usual driver from the Courier company who delivered my package. Wild Bird Direct pulled out all the stops to ensure that I did get my package and kept me informed every step of the way. Excellent company, shame about the Courier, but I would still recommend Wild Bird Direct to anyone.
The Items ordered never take longer than 2-3 days to arrive. Notice is always taken of delivery requests. Communication between customer and company are excellent. Any minor discrepancies are dealt with swiftly and fairly.
On the whole, a modern, well run company with good old-fashioned values ie. putting the customer first.
Highly recommended and deserving of its five star status!
Paul Weston (Mr)
I ordered twice for my last two orders late in the day and still get the order next day, absolutely great.
Even the delivery itself is super I got an e-mail saying my order would be arriving between 10 and 11 and it was there at 10, better service than most companies.
Also the order I put in on the 23rd dec, I expected to get after xmas but it was once again there on xmas eve, and I live in the middle of the North Yorks Moors.
Ordered the items at approx. 1630hrs, order confirmed by email and informed that it would be delivered the next day and check the couriers website. Next day emauil informed that the items would be delivered between 10.35 and 11.30. Items arrived at 10.45, fantastic service
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