Great service and outstanding communication, as well as really competitive prices (about 15% under RRP on my order).
Before placing an order, I emailed to confirm that some goods were the latest version -> prompt (and positive) reply. While placing the order online another item was clearly shown as being on a 2-3 day lead time and even then they emailed me to check that I was OK with delaying the whole shipment until it was available. The goods arrived a day sooner than I expected.
I have been purchasing many climbing items from different websites and I won't exagerate if I say that the Wildtrak web-shop has the fastest service and the kindest and most helpful staff. If you are serious about climbing and mountaineering, you shoul look no further. You will find everything you need at their online store - the best equipment at the best price!
Excellent service, advise and staff! Always has the best stock of any other outdoor shop. If you need something specialist this is the place to get it, they will always order you in equipment if they don't already have it.
Returns are also brilliant, and the staff are always friendly and helpful.
The rucksack I was after turned out to be sold out, which was a shame but not unexpected as it was last year's design. Most other sites I've been to send you an automated email letting you know your order's not going to be fulfilled, end of story. Not these guys - personal email from a member of staff explaining the situation and offering an alternative at a good price. Which makes for a much better online shopping experience all round - good product range, food prices and personal customer service.
I bought a pair of Scarpa Kailash boots which are excellent and which I couldn't get anywhere else at the price. They arrived very promptly and I cannot fault the service. I had previously contacted the shop in Newcastle before I placed my order and they were very helpful.
I received a first class service when trying to locate the right sized shoes. Email correspondence was very prompt and attentive. My shoes arrived as described, on time and in robust packaging. Thankyou Wildtrak.
i reccomend wildtrak for the easy to use webpage, when contacting them they were so happy and enthusiastic to help made me want to shop with them again in the future and kept me well informed with the delivery progress, fast and efficient service.
wildtrak prices are very competitive and their order processing system is easy to use, it's just a pity that their delivery compared with other on line retailers was a little slow. No complaints about the product.
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