I bought my gorgeous PRS Custom 24 from Wildwire Music in November 2013. They could not have been more helpful. They set the guitar up to perfection while we went for lunch, and on our return showed us some of their fantastic private-stock PRS guitars as well as telling us all about their trips to the US PRS factory to choose the PRS guitars they sell and the materials for the private stock models. Highly recommended.
I have been visiting Wildwire for a couple of years now, and I cannot praise Leon and Chris highly enough. Their stock is ever changing, and nothing is ever too much trouble, a warm welcome is guaranteed at the store as well as fast, friendly and professional service whether you go to the store, or contact them via email or on the phone. I have bought things from a £1 replacement bridge to a PRS Private Stock and Fender Custom Shop Relic guitars, and the service is always superb no matter what you buy, or if you don't buy anything for that matter! If you have money to spend, spend it with Wildwire, not only will you be getting the very best product, as these guys know their stuff when it comes to all things guitar, but you will be getting the very best service, and you can't really put a price on that.
Recently ,I purchased a bass guitar from Wild Wire Music and was amazed by the great service ,I received . I had the pleasure of dealing with Leon . I was calling from the states and had to trust him on the condition of the bass and it's playability . From start to finish Leon did everything he promised and I received my bass ,as described in excellent condition . I would not hesitate to buy from them again and I would give Leon and the whole store 5 stars on overall service. Finally ,I was amazed that I'm in Chicago Illinois and spoke to Leon on Sat Dec 1st and had my bass by Wed Dec 4 .Amazing .Great job ,gentleman
Had an amazing experience buying my Son PRS S2 Custom 24 today! We both were made really welcome, all staff are so helpful and extremely knowledgeable in their products, they were more concerned that my Son picked the right guitar for the music that he like to play, as we were not sure to start with, than making the sale, I was very impressed as this approach is very rare this days. They answered all our questions and explained the difference between the different specifications in great detail. I would definitely recommend you visit Wildwire, you guaranteed fantastic experience, great quality products and professional advise. THANK YOU!
I first visited Wildwire 2 years ago when my son got a cheap 1st guitar for his birthday (not from Wildwire) and started having lessons. When he broke a string the morning of his lesson, What to do?, looked on the internet and found Wildwire 5mins down the road, so I took the guitar to see what they could do. Leon was extremely helpful and to my surprise was able to replace the strings there and then, Result!!!. I was that impressed I returned with my son some weeks later for a look around , Leon and his dad were brilliant, my son was amazed as the guys let him play a number of guitars(no pressure) just a love for what they do. As a result of this we regularly bob in to a warm welcome, a coffee and my son got a PRS SE Bernie signed by the man himself for his Birthday. My son is guitar mad!!, last Christmas he asked for a PRS Mira (which he only puts down to play his Bernie!). The guys at Wildwire are truly amazing and I would highly recommend a visit.
I ordered a fairly expensive, for me at least, prs USA guitar. As I live near edinburgh and have little time to travel (saw the guitar on the website, only place that had the one I wanted) I decided to give the shop a call. Order was processed quickly and painlessly and guitar arrived the next day, fantastic. I even gigged with the guitar the day after that (possibly a bad idea but went really well). Would happily deal with again. Jules.
I already have a PRS Tremonti and saw the SE 245 in Spalted Maple on line. I love my PRS so decided to visit the store. IT'S AN ALADIN'S CAVE. What an amazing collection of superb guitars. The friendly, professional and knowledgeable staff are great. Not pushy. No hassle. Just the pride of showing off their wonderful stock. Needless to say , I returned the next day and added to my PRS collection. If you love guitars, you must visit this shop!
I purchased a PRS SE 245 in grey from WildWire Music and Audio and would just like to compliment you on the service, the guitar is great, your delivery was quick and packaged well enough for the guitar to arrive in excellent condition (i was worried about it being delivered). I would recommend you to other people and use you again in the future. Thanks for an easy, reliable and quick purchase. Matt.
I'm in California and I'd been on the hunt for a PRS Private Stock guitar for some time. After looking high and low, and considering ordering a new one to my specs, I happened to come across a beauty while searching online. It was at Wildwire and I thought, "too bad it's in England. It's just what I'm looking for, but there's no way I'm going to spend that kind of money based only on photos without seeing and feeling it first, not to mention the potential pitfalls of dealing with strangers I know nothing about located 8000 miles away."
I did notice positive reviews from other customers in the USA, so I couldn't resist calling to get more information on the guitar and to discuss the price. I spoke with Leon Downes, a true gentleman and consummate professional.
To make a long story short, Leon quickly created a high comfort level for me and I proceeded to do what I had pledged not to - make an expensive purchase sight unseen from a foreign country no less, and I purchased the guitar from Leon. To my amazement, It arrived via FedEx in two days and even the packaging was in great condition after the long journey to the west coast of the USA.
The guitar was exactly as Leon and his high quality photos had depicted it and in absolutely pristine condition. It's actually such a work of art that I'm afraid to touch it!
The professional treatment and excellent customer service I received was exactly what one would expect when purchasing a new Rolls Royce and the agreed upon price was more than fair for such a fine instrument. My experience was beyond all my expectations and I could not be happier. I would advise Eric Clapton, Jeff Beck and Jimmy Page to purchase their instruments from Wildwire Music if they are not already doing so -- tell Leon that I sent you.
I saw a couple of PRS guitars online and searched for the right one, prs se custom 24, prs se 245, and some signature models. After looking ALL over i came across Wild Wire Music and i had to go and try them. I drove down from Scotland and was instantly greeted by the most friendly and helpful staff. They weren't pushy or sale orientated, it felt more like 'here is our collection try this'. after keeping them open too long i decided on the prs se 245 and an Orange TH30. They didn't have the correct colour of guitar in store that day and got me the right one direct from PRS the next day. All in all great customer satisfaction. i'm already thinking about going back for another guitar as they have new stock. Thanks guys.
Bought a beautiful PRS through Leon and he was such a pleasure to deal with from start to finish. This is a friendly and extremely professional business, very trustworthy and it would be well worth your time to consider their products if you're thinking of purchasing a guitar. Leon provides excellent customer service, is communicative and always replies to buyer messages on time. He's also helpful, understanding and did his best to ensure I would be pleased with the guitar and the transaction by being flexible with delivery options. In the end, our guitar arrived in perfect condition, exactly as described and promptly delivered. We (I hope he remembers us!) are both so pleased with this transaction and would recommend Wildwire Music to anyone in a heartbeat. Thank you!
I have nothing but praise for Wildwire Music. Buying an expensive guitar over the internet can lead to some buyer insecurity. Is this shop reliable? Will my payment transfer properly? How long will I have to wait? In what condition will the guitar arrive?
Not only was Leon of Wildwire courteous, helpful and quick to respond. He walked the extra mile by answering some technical questions, helping me out with online payment options and reassuring me about packaging and shipment.
Many thanks for the splendid support! This shop is warmly recommended.
Drove 140 mile to wildfire music as I had spoke to the boys on the phone about a guitar swap, and every mile was worth the visit, You cannot find a friendlier and more passionate bunch of guys who really care about there customers and the shop. I exchanged my Les Paul for a PRS McCarty and even though no money was exchanged the guys treated me as though I was spending thousands. To you guys Leon and the team once again thank you and it was a case of the first but it will definitely not be the last time I travel the 140 mile to visit them again I would recommend the shop to anyone who is looking for a guitar. By the way the stock of PRS guitars is just out of this world all I have to do now is decide which one next and it will definitely be bought from WILDWIRE MUSIC Thanks again guys Rob from Penrith
Best seller ever met on internet. Excellent price. Excellent quality. Overall excellent service. Really nice, comprehensive and answers really fast with solutions to the problems you might have. Would highly recommend to anyone!
Seen a few positive reviews of this website so I thought I would try them out and I was not disappointed at all. I ordered a blackstar amp at a very good price, much cheaper than all the other websites I had viewed. Because it was too heavy for the courier they personally delivered the amp themselves, they were very friendly and showed me how to work its features.
All in all extremely good service and I would recommend them to anyone!
A couple of months ago I purchased a PRS Custom 24 25th anniversary Sapphire Smoke Burst guitar from Wildwire Music and Audio. I was going to write this review sooner but I found that any spare time I had I was picking the guitar up and playing it. So anyway, finally here it is. I fear my words can't do this guitar enough justice. You really have to play it to appreciate it. The guitar is certainly a work of art. The finish absolutely is top quality. But not only is it a very beautiful guitar, it is a pleasure to play. As soon as you start to play, your fingers can feel it is a top quality musical instrument. It is the best guitar I’ve played. Having said that, ultimately in the end, a guitar has to sound great, which of course it does. Whether you're after a beautiful warm clean tone or a heavy crunch tone or a wailing lead tone, the PRS can do it all. I will also take this opportunity to thank Leon for his friendly and professional service. He took care of everything including shipping the guitar to Australia for me.
best service in all issues: friendly, helpfull, one of the best emailsupport i´v ever got ... u, i nearly forgot : the guitar i bought is one of the best player i ever hold in my hands ! thx for that, and anything else !
As a professional musician for the last 15 years I have had the experience of visiting and dealing with the majority of the guitar retailers in the U.K. Every single one of the aforementioned shops could learn a huge amount from the guys at Wildwire. I am still stunned by the quality of customer service I received and the range of impressive instruments on offer. Wildwire worked hard to source an unusual and 'difficult to find' colour of a PRS guitar that I wanted and they did so surprisingly quickly. When the guitar arrived it was instantly set-up to my liking; it's the best sounding, playing and looking guitar I have ever owned. I would be shocked to learn that even the most demanding of customer would leave the shop with anything less than a smile on their face. Shops like this aren't a dying breed, they're dead! This is the only guitar retailer that left me feeling like I was a truly valued and welcome customer.