We purchased several items from Wineware including a decanter and stopper. We had a concern regarding how the stopper fit this particular decanter (we were afraid the stopper might break the decanter). Wineware contacted us and remedied the concern by sending us a more suitable decanter --- free of charge!!! It was spectacular customer service and we will definitely be using Wineware on a regular basis! Thank you!
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Dear Mrs Pence - After just speaking with you a moment ago I can confirm that a replacement decanter will be forwarded to you and should be with you tomorrow. Again apologies for your displeasure but I hope this has now been rectified satisfactorily. Kind regards - Chris Wellman