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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Your delivery was not as prompt as I was led to believe, after paying for express it was three days before I received order!!

Not happy with delivery promise!
    Wineware
    TrustScore 9.6 / 10
    1,529 Reviews

    Reply from Wineware

    Hi Helen,

    Thank you taking the time to leave a review. I'm sorry to hear that you weren't overly happy with your order taking 3 days to get to you even though you paid for express delivery.

    Our website states that orders placed before 2PM on any working will be dispatched the same day, however as you placed your order at 3.13PM on the Thursday, we dispatched your goods as soon as possible on the Friday. Therefore, the next available working delivery day possible is Monday (28th Oct) and this is when your goods were delivered (Signed for @: 09.52). I'm sorry that you feel you were mislead, but we have performed exactly what is expected with an expidited service, ordered after the dispatch cut off time on a Thursday.

    Many Thanks,
    Mark
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