Wineware reviews

Dear John McCullough

We hope you are enjoying using your Forge De Laguiole Sonia Rykiel Knife! Thank you for taking the time to write this review, it is much appreciated by the team at Wineware.

Many thanks,

Becca

Dear Sophie Brister,

Thank you very much for your high praised review. We do our utmost to respond to our customers as quickly as possible, evenings included! We do hope you are enjoying your Glencairn Whisky tasting glasses on these chilly evenings.

Many thanks,

Becca

Dear Mr Formby - Apologies for your displeasure at the speed of our expedited service. Your order was placed on 23rd January and duly despatched the same day. We would generally expect this to have been delivered either the next or following day so I'm sorry it took so long. I can only assume that it became delayed within the Royal Mail system due to the adverse weather conditions that were prevailing that week. There is however no excuse for the item not being left as requested and I'm sure that you will have seen a label on the package requesting the parcel to be left as instructed. We have therefore complied with your instructions but once the item has been collected from us we are unfortunately then in the hands of the delivery agents and trust them to do as asked. Extremely rarely this doesn't occur for whatever reason, which is what I guess has happened on this occasion.
Sorry!
Best wishes

Chris Wellman

Dear Paul Aldridge

Thanks for your wonderful review, we are glad to be of service. We hope you are enjoying your Glass & Co In Vino Veritas Bordeaux Glasses and order from us again in the near future. Cheers!

Many thanks,

Becca

Dear Terrence,

Many thanks for your review and sorry that you are not happy with the speed of delivery. Your order was for £5.20 inclusive of vat and the standard delivery charge you opted for, as opposed to the expedited one which was available, was £1.95 inclusive of vat (£1.62 ex vat) making your order total £7.15. Your order was placed very early on the morning of Tuesday 22nd January 2013 and was despatched via Royal Mail that same afternoon (this was collected at 16.45). The Royal Mail at this time also advised of severe disruption to their service, as did all the couriers, because of the excessive snowfall and weather conditions around the country. I am pleased that you received your order eventually and apologise that it wasn't as quick as you'd hoped. We sent the product out as quickly as we could and I can only assume it got held up somewhat by the weather conditions.
Kind regards
Chris Wellman
Managing Director

Dear Csaba Tarnai

Your review has definitely brought huge smiles to the entire office today. Without you (and all our customers) we would not be able to deliver such a service; so a huge thank you to all our loyal and dedicated customers.

Many thanks,

Becca

Dear Joan Seymour

We are pleased to hear that the VacuVin Whiskey Glasses arrived so promptly. Your feedback is extremely helpful and ensures we provide the best service to all our customers. Enjoy your glasses.

Many thanks,

Becca

Dear Caroline Shaw

Thank you for ordering the Vintage View Wall Mounted Wine Rack from us. We are glad to hear it is both aesthetically pleasing and functional in your home. We hope it can be enjoyed and used for many years to come.

Many thanks,

Becca

Dear Mark Carless

We are sorry to hear about the unfortunate mix up of products sent and apologise for any inconvenience caused. Unfortunately these errors do occur (very rarely), however we hope you decide to order from us again - enjoy using your decanter and aerator.

Many thanks,

Becca

Dear Bernard Pound

Fantastic news. We hope your wine has settled in its 'new home' and if you need any other wine accessories then please feel free to contact us. We are always happy to help.

Many thanks,

Becca

Dear Kate Dougherty

Thank you for praising our communication response(s). It is great to hear such positive feedback and we hope your experience encourages you to order from us again. Enjoy your VacuVin Glass Markers.

Many thanks,

Becca

Dear Rebekah Van Slyke

Thank you for ordering from us this month and we hope your boyfriend enjoys his Glencairn Whisky glasses, Glencairn Whisky Glass Tasting Cap and Whisky Nosing Aroma Kit (we are sure he will). Thank you also for taking the time to write your review, it is much appreciated by all of the Wineware team. Your feedback (and compliments) help us to continue to offer a fast and friendly service.

Many thanks,

Becca