Wix reviewed by

San Diego, US

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great concept, but terrible customer service and super buggy software

I liked Wix at first. Used it to build my company page. Problem 1: The mobile editor that I'm paying them to to use NEVER OPENS! Problem 2: The only way to ask them what's going on is to post a thread in the support message board (yeah, very helpful to have to wait days for a response). Of course when I do get a response I'm told it's my computer. Um, no it's not. My computer is fine. I can open pop up windows on any other site on the net. My java is fine, my AVG is turned off, I've cleared my cache, all the stupid reason they find to blame it on. Guess what, it's not me, it's you. So now I'm paying to NOT be able to update my mobile site, which is one of the main reasons I chose wix.

Wix, understand this, you need a customer service department, You need them to be able to get on the phone with people. You need to fix the reasons your pop up windows aren't working. Just make them NEW windows and make your customers happy. Your Customers are NOT happy with your service.

I'm just about done with them. If they can't help me update my mobile site the next time they respond to my message board plea, I'm canceling my subscription.
2
Ben Kalsky and oeconsulting found this review useful
    Wix
    TrustScore 4.3 / 10
    242 Reviews

    Reply from Wix

    Hey Ryan,

    I am sorry that our forum based customer service has not been able to help you.

    If you are having problems with the editor opening up in a pop up windows, hold down the "Ctrl" button while left clicking on the editor link. This should open it in a new tab.

    If you need any more help or have any questions feel free to call us, US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.

    If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

    *Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.
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