Wix reviewed by

Austin, US

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Still not happy with customer support

My login failed to recognize my email address. I have been unable to login to my site and received a few generic emails in response to my asking for help. The responses did not apply to my question. I will be rebuilding and moving my site to another host. I will need a full refund. my site was only up for a few weeks before it failed. Thumbs down.

Then, after several emails
:
I finally got an option to call support instead of emailing back and forth. The rep was troubleshooting chrome and determined it was an issue with Chrome. I was able to login using IE, but I never use IE and don't want to use it in the future. However now that I can login I will be able to move my website to another host easier. I have never had issues with Chrome, using any other websites, so I believe Wix is just not very compatible with Chrome. I am not going to use Wix going forward if I can't use it with Chrome. My next step is to hire someone to rebuild and move my site, and getting a refund from Wix.
3
Colleen Taylor, Ben Kalsky and oeconsulting found this review useful
    Wix
    TrustScore 4.3 / 10
    242 Reviews

    Reply from Wix

    Hi Roland,

    I am sorry that our email based support has not been able to help you.

    Please give us a call at 1-415-639-9034 during our normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will do our best to solve the problem.

    *Note: If you will be calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.
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