I subscribed to Wix as a premium user because of the ability to create a beautiful website. But as they say, beauty is only skin deep.
Beneath the nice looking website is a customer support that sucks! Instead of releasing more and more Apps, Wix should direct more resources to better understand what customers are complaining about and be more responsive to serving customers and solving their problems.
Not only after waiting for forever to get a reply or possibly a fix to my problems (it can sometimes take weeks to fix), their customer support staff are rude.
What was irritating was when they are still trying to fix the problem and you get an email response from customer support that they are closing the ticket because they have not heard from me.
What do you want me to say, while you are still fixing the problem at your own sweet time, and we the customers would have no choice but only to wait? I see no point ranting and raving when they only fall on deaf ears.
Thanks for your review. We are always trying improve our product and fix bugs when they pop up. Unfortunately it can sometimes take awhile until we figure out exactly what went wrong and find how to fix it, but I can assure you that we have people up all night working on finding the solutions.
As for the apps, the majority of them are created by third party developers. That means that we are not using many resources of our own on creating apps, nor do we decide what apps the developers create. Only the apps that say that they were developed by "Wix Labs" are ours.
If you find that emailing our customer support is not giving you the service that you deserve, feel free to call us, US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.
If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.
*Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.