Wix reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

You should never never using Wix Premium

Wix is not good company. All they need is your money. Trust me! Like many newbie, I was amazing of their tool, app, html 5... Before buying wix I also read many review on trustpilot but still decide to buy premium.

But they are may be worse than the worst. Wix is flexible but they do not have any blog. I you need create porfolio by time, you may wait for thier blog apps. however they promise it in 2 year and do nothing untill now. I you want creating a good website for Seo, no blog is very difficult. You can hire easy seo blog app, but it is stupid when spending over 10 usd/month and still have to pay more.

Their server is too slow if your website is out of the US. Not like other Service, wix do not have local server for your website. I also buy [external reference] for another website but they have local server for my website and it work very good.

Wix billing and payment is really a cheat. They do not have manual payment method. Once you using thier package, they will keep charging you without notice each month or each year.

Trust me, I am frustrated with wix.com over three month. I hope trust pilot have minus star for this company.

For any one who are still being surprised by their flexible tool or app, don't be cheated. If you like web builder, you can use [external reference]. If you don't like web builder, using [external reference] is the best.
    TrustScore 4.4 / 10
    243 Reviews

    Reply from Wix

    I'm really sorry that you had a bad experience with Wix. I can understand how frustrating these things could be. I would like to address a few of your issues.

    I can assure you that we are not just after your money. We are here to provide people with tools to create an online presence. Wix has millions of free users, and we provide the same level of support and features for for those free users.

    As far as a blog feature, our internal blog is already in testing phases and should be released VERY soon. We apologize for the delay. We want to make sure the products we release are ready for our users.

    We have a content distribution system that spans the world. This allows your content to be loaded by servers in your geographical location. Your site is most likely loading from local servers. If your site is loading slow, give us a call and we can't run through some troubleshooting steps with you. I'll post our phone number at the end of this response.

    We have subscription payment plans, because a website is an ongoing service. After a year of service, you would be surprised how many webmasters will forget to make their payment. This would make the website to go down and would cause a lot of problems for the user's business. We do a subscription plan, to assure our users that their site will stay live until they want to cancel it.

    I hope I addressed your concerns. We take your concerns very seriously, and we definitely don't want to lose you as a customer.

    If you need anymore support: Call us, toll free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.

    If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

    *Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.
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