I have been using Wix free for two weeks now. The selection of starter templates was excellent, and very extensive. (It took me about 45 minutes to look them over and decide on one.) The HTML 5 editor has a very short learning curve, and it allowed me to quickly adapt and modify the template in any way I desired. Really. There is no rigid structure to a template. You can delete, add, move, and customize every element in it, and modify the underlying design to your heart's content. IMO, it truly is a drag-and-drop WYSIWYG editor that has a fantastic selection of tools that covers every aspect of page design I needed. I had my web site up and running in about five hours. Since then, I've found it very easy to update and maintain.
Regarding the negative reviews about Wix support: I found the answers to all my questions in their beginner's guide and FAQ. I did not have to use customer support.
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