Wix reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Devious, Misleading, & Unethical Company

I would give this company zero stars if I could.

They entice you in by offering beautiful, free templates for personal or business use after which you can publish if you purchase a domain. Once you gain trust in the company they do a 180. After a few laboring hours you finish your lovely site and pay for your own domain to publish your site, they DO NOT let you publish it. Instead, you have to update to premium (additional $$$)!

They add fees for everything after this once you realize you have paid for the domain already, playing with you like you are a puppet on a string!!! I paid two payments and somehow I still have no site up. Of course there are no refunds once you make the first payment, so yeah, you're screwed. Read below how one Wix employee replied to a frustrated customer saying "Did you think the shopping cart was free? We didn't say it was." Unbelievable.
1
AnnL found this review useful
    Wix
    TrustScore 4.4 / 10
    243 Reviews

    Reply from Wix

    Dear Jo,

    I apologize for the inconvenience that this has caused.

    Wix offers an extensive website building platform free of charge. Connecting the site to a domain, advertisement removal and our eCommerce store are all optional premium features which necessitate an additional charge.

    Purchase of an annual Combo/Unlimited/eCommerce upgrade provides a free domain voucher for the first year. If you purchased a domain prior to the purchase of an annual upgrade, we will be glad to reimburse you for the domain.

    Please note that the premium upgrade can be cancelled within the first 14 days after purchase.

    With the purchase of a domain and a premium upgrade, the domain should be live. Please send us a link to the mentioned ticket to support@wix.com, with the subject title 'Attention: Leah'. Furthermore, please provide us with details of the error and we will respond as soon as possible.


    We appreciate your feedback that these details aren't clear, and will take it into consideration. Thank you for your patience and cooperation.
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